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Business Enabled Communications

Applications. Business Enabled Communications. Contents. Lock Key Phontage UCS NMS ez Attendant TSP ez Phone. Lock Key. ■ Condition. Install Lock key for iPECS -MG applications using Web Admin ※ Phontage : 2 copies free

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Business Enabled Communications

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  1. Applications Business Enabled Communications

  2. Contents • Lock Key • Phontage • UCS • NMS • ez Attendant • TSP • ez Phone

  3. Lock Key ■ Condition • Install Lock key for iPECS-MG applications using Web Admin • ※ Phontage : 2 copies free • System Management → Appliances Control →Lock Key Install

  4. Login ID/Password Registration ■ PGM 106(IP-Phone Registration) for Phontage, UCS Client - Administration → Pre-Programmed Data → IP-Phone Registration(106) : Assign ID and Password

  5. Phontage iPECS-MG Phontage Phontage Introduction ▪ Definition • Softphone for PC or PDA (mobile device) • Abbreviation of “Phone advantage” ▪ Model name • Phontage Mobile (Phontage B) : Softphone for Mobile Device • PPC 2003, Window Mobile 5.0 and 6.0, • Symbian • Phontage Basic (or Phontage B) : Supports Basic features • Phontage Deluxe (or Phontage D) : Support Value added features

  6. Phontage Login (4) (2) (1) (3)

  7. Phontage Phontage UI & GUI • Phontage Deluxe Main UI

  8. UCS Overview UCS Components UCS Features; IP Phone (Call Feature), Presence, IM (Instant Messaging, Video Conference, Call Recording, Schedule, DB Import/Export, Application Sharing, PBX(LIK,MG) UCS Client UCS Server ※ Install Lock key for UCS clients using Web Admin Configuration Branch HQ UCS Client UCS Server UCS Client iPECS-MG Internet /Intranet UCS Client Phontage IP Phone WiFi Road Warrior

  9. UCS Login ▪UCS Server Program ▪UCS Client Program Chatting Directory Diagnostic ICR&Presence UCS Server Admin

  10. UCS Web Admin ▪UCS Server IP Address Assignment

  11. UCS Login (2) (1) (3) (4) (5)

  12. [Application Sharing] [White Board] UCS Features ■ UCS Features IP Phone (Call Feature) Presence Instant Messaging Video Conference (6 Parties, 8 Groups) + + + Call Recording Schedule DB Import/Export Sharing/ File Send + + + +

  13. UCS UCS Specifications > Server PC Specification - Intel Core 2 Duo 3G More, 2G RAM (600 clients at concurrent login) - Windows XP Pro., 2000/2003, Vista(Business, Enterprise, Ultimate) > Client PC Specification - Pantium Ⅳ, 2.3G, 512M RAM(Including Video Conf.) - Vista, XP, Windows 2000 > Interface Specification iPECS-MG UCS Server Position Related Features Protocol iPECS Server ↔ MG LG-Ericsson Proprietary ICR,Presence Client ↔ MG Call LG-Ericsson Proprietary iPECS SIP Based LAN SIP Based LG-Ericsson Proprietary Directory,Chatting.. Server ↔ Client Media(Data) Client ↔ Client TCP/IP(Session) TCP/IP (Session) UCS Client UCS Client

  14. NMS Overview • Network Management System for iPECS • SNMP-based Information Management & Communication • Web Browser-based User Interface using HTTP • Up to 500 Systems can be Managed • Integrated with iPECS-50/100/300/600/1200/MG ※ Install Lock key for NMS using Web Admin

  15. Feature Classification NMS Server Management / System Monitoring / System Management Provides Web-based Interface for NMS Client NMS Classification Diagram NMS Server Management NMS Server Configuration NMS User Management Access & Operation History NMS DB & Service Control Web-based iPECS-NMS System Monitoring System Management System & Device Configuration Device & Channel Status Alarm/Fault Management Network Traffic Monitoring System & Group Management Call Statistics System DB / Firmware Upgrade Web Admin Integration

  16. NMS Web Admin ■ Web Admin Administration → System Data → SNMP Data : - SNMP Agent : SNMP Service ‘ON’ - SNMP Trap : Enter NMS Server IP address

  17. Open Login page using the IP address of NMS server Type Superuser ID and default Password. (admin / ipecsnms) NMS Initial Login

  18. Overall layout and the positions of main UI components are fixed, and they have their own functions and rolls. NMS UI Component Description Selected System A system selected using System Explorer User ID The user ID that was used to login to iPECS-NMS Loading Indicator Indicates that information is now being loaded Log-out Used to log out of iPECS-NMS S/W Version of iPECS-NMS Main Menu Used to enter each functional page such as ‘System Info’, ‘Status’, ‘Alarm/Fault’, ‘Call Stat’, ‘Network Traffic’, ‘Log’, ‘System’, ‘User’, ‘NMS’ System Explorer Select or manage systems or groups of systems with a tree of nodes. Alarm/Fault Summary Shows the number of alarms/faults that have not been checked by user Functional Area Displays functional pages to implement the features provided by iPECS-NMS

  19. After entering ‘Device Based Status’ menu, select a system in System Explorer, and then device-based information will be displayed for the selected system. NMS Device Based Status

  20. NMS CO Status • CO Channel Status lists all the CO channels, and shows their channel status and channel/device information. Device Type The type of device for each CO channel can be designated by the color of the button frame. (VOIP, PRI, BRI, PSTN)

  21. NMS Station Status • Station Channel Status lists all the Station channels, and shows their channel status and channel/device information. Device Type The type of device for each station channel can be designated by the color of the button frame. (IP-Phone, SoftPhone, SLT, DKT, DECT, DSS)

  22. NMS Alarm/Fault Management • In order to load the Alarm/Fault log data only for a specific system, select a system in System Explorer, and then click [Load Log Data] button to retrieve log data for the selected system. [1] [2]

  23. NMS Alarm/FaultEvent < Alarm Event (100 ~ 399) > < System Event (700 ~ 999) > < Fault Event (400 ~ 699) >

  24. ez Attendant Overview • ez Attendant software can manage the various type of call with your PC. • When the attendant works with another type of working (for example, word processing), the attendant can minimize this software with button. • If an incoming call is occurred during the word processing, the pop up windows will be activated with simple information about the caller. At that time, attendant should do its own operation. • And the call related operation is depending on the Call server system feature. For example, the capacity of queue size or recall timer are depend on the Call server system itself. • But PC related features are independent with Call Server system. • Condition : Install Lock key for ez Attendant using Web Admin

  25. ez Attendant Execution of ez Attendant • Execution of ez Attendant 1. Select System(iPECS-MG) 2. Input System IP Address 3. Input Attendant Extension Number 4. Click [Log On] button 5. Log On is processing

  26. ez Attendant Main Window Main Menu Tool Up Bar Active Call Window Station Window Phone Book Log –View Optional(Icon/List) Queue Window Search and Info MS scheduler Pre_selection SMS Park Location 601 Tool Down Bar

  27. ez Attendant Menu Description • Main Menu

  28. ez Attendant Menu Description • Tool Up Bar Log On Log Off Print for Log View Open Outlook

  29. ez Attendant Menu Description • Station Window & Queue Window Active Call Window Station Window Queue Window • Active Call & Queue Window Icon • Station Window Main Icon • Station Window Sub Icon ICM Incoming DKTU(Busy) DND State Pre-selected Message Forward State CO Incoming DKTU(Idle) • CO Line Status Icon Hold state Call SLT(Busy) Net DSS (Idle) Idle CO Line SLT(Idle) Net DSS(Busy) Park Recall Busy CO Line Hold Recall WHTU(Busy) Net DSS(DND) Transfer Hold CO Line WHTU(Idle) Attendant Recall Invalid CO Line Transfer Recall

  30. ez Attendant Menu Description • Phone Book Window

  31. ez Attendant Menu Description • Log-View Window Selection Field Search Field

  32. TSP(TAPI Service Provider) Introduction Windows OS • Microsoft Windows based telephony driver • - TAPI application • Use TAPI function (Ex. lineMakeCall) • Made by 3rd party vendors • ex) Outlook dial, ez Phone, Call Center • - TAPI (Telephony API) • Made by Microsoft • Contain TAPI function(call, phone) • - TSP (TAPI Service Provider) • Made by Telephony system vendors • Dynamic Link Library(DLL) • ex) LG-Ericsson TSP, • Compatible with TAPI 2.1 • LG-Ericsson TSP supports TAPI 2.1. TAPI application TAPI v2.1 TSP v2.1 LGE TSP LAN

  33. TSP(TAPI Service Provider) Introduction • LG-Ericsson Systems • iPECS-LIK 100/300/600 • ipLDK-100/300/600 • ipLDK-20/60/Nexer/Soho • iPECS-MG 100/300 • Terms • 1st Party Connection: The application can see only one line assigned in Web Admin (Station Port Data  CTI IP Address) and control one line. • 3rd Party Connection: The application can see all lines and control all lines. • Lock Key • 1st Party Connection : ez Phone Lock key is needed. • 3rd Party Connection : 3rd Party TAPI Lock key is needed.

  34. TSP(TAPI Service Provider) Configuration (1st party connection) • iPECS-MG/ipLDK-20/60/Nexer/Soho • PC is connected to the system via LAN. • PC User can use the keyset assigned by Web Admin (Station Port Data  CTI IP Address) • DKT, SLT and DECT are available. LGE TSP installed(1st) LAN PC: Windows Keyset: DKT/SLT/DECT LGE TSP installed(1st) PC: Windows Keyset: DKT/SLT/DECT

  35. TSP(TAPI Service Provider) Web Admin • In Web Admin (Station Port Data  CTI IP Address), • type a client IP address in Edit box, click [Update] button.

  36. TSP(TAPI Service Provider) Configuration (3rd Party Connection) • 3rd Party Connection (Using Remote Service Provider of Microsoft) • Server is connected to the LGE system. • Server user can use all keysets connected to the system. • Client user can use his keyset assigned by Server PC. LGE TSP installed(3rd) Control Path Server: Windows 2000/2003 Server Windows Domain LAN Client: Windows OS Keyset: DKT, SLT, DECT Client: Windows OS Keyset: DKT, SLT, DECT

  37. TSP(TAPI Service Provider) Installation • Select System • ipLDK-100/300/600 • ipLDK-20/60/Soho • iPECS LIK, MG • Select Service Mode • 3rd Party Connection • (LAN Connection Only) • 1st Party Connection • (LAN Connection Only) • Select Connection Method • COM1/COM2 • ipLDK-100/300/600 only • LAN, System IP Address

  38. TSP(TAPI Service Provider) TSP Settings • Installation • You should install LG-E TSP on each computer • Reboot computer • TSP Settings • Open [Phone and Modem Options] in Control Panel. • If [Location Information] dialog is appeared, then select country/region, and insert area code and outside dial number. These codes are used for CO calls. • On the [Advanced] tab under Providers, click [Telephony Service Provider for LG-Ericsson System] • Verify if the System IP Address is correct or not. • Verify if the Service Mode is correct (1st Party or 3rd Party Connection.)

  39. ez Phone Overview • Provides easy & powerful control of voice communications on your PC • Easy installed, maintained, user graphical, user interface • 2 packages (Entry, Deluxe) • Powerful feature like SMS to extension even DECT terminals • Compatible with MS Outlook, ACT, GoldMine and more • Standard interface : TAPI

  40. ez Phone Overview There are two types of ez Phone version. One is an entry, the other is a deluxe. Please refer to the below table for each version’s function. Entry Deluxe • Local DB, Capacity Limit • Basic DKTU feature • DB Conversion • SMS to Keyset • Attendant Integration Concept Functionality • New Database Creation - Access - Excel • Call Control - Make Call - Hold Call - Park/Unpark - Transfer • Import DB (Access, Excel) • Export DB (Access, Excel) • Print Address book • Forward(Internal, Off-net, VMIB) • Always on top • All features for Outlook are not available. • All Features of Entry Version • Import DB (outlook) • Export DB (outlook) • VMIB control - MsgWait - OutMessage - Paging Message • Flex button assignment • ACNR • E-MAIL • All features for Outlook are available. (Outlook Contact) • Differential ring by CLI • Scheduled Dial • KeySet SMS • Call Filtering - VIP/Black List by DND/FWD/Ring

  41. ez Phone Configuration(1st Party Connection) *NOTE : ez Phone does not support 3rd party connection. LGE TSP installed(1st Party) LAN ez Phone PC: Windows Keyset: DKT/SLT/DECT LGE TSP installed(1st Party) ez Phone PC: Windows Keyset: DKT/SLT/DECT

  42. ez Phone Main Window Main Menu Top Tool Bar Call Window Information Window Message Window MS Scheduler Station Information Window (Double Click & Call) Display Station Type Optional(Icon/List/Report/Small Icon) Icon Menu(bottom)

  43. ez Phone Main Window

  44. ez Phone Top Toolbar Log On/Off Open Outlook

  45. ez Phone Station Information Windows Filtering Status Field Option

  46. 2. Display Station Type(ICON) 3. Display Station Type(SMALLICON) Display Station  Can display station more 1. Display Station Type(REPORT) 4. Display Station Type(LIST) (Double Click & Call) ez Phone Display Station Type

  47. ez Phone Call Window Connected Call Holding Call Make Call, Transfer or Search

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