Spontaneous Volunteer Management Plan Workshop

1. Spontaneous Volunteer Management Plan Workshop This training is sponsored by the Agawam Medical Reserve Corps (MRC) Citizen Corps Program (CCP) grant funding provided by the Massachusetts Emergency Management Agency (MEMA) www.wmmrc.org

2. Spontaneous Volunteer Management Plan Workshop Agawam MRC Region 1 Western Massachusetts Medical Reserve Corps Advisory Group Point of Contact: Kathleen Conley Norbut, M.Ed., LMHC Coordinator www.wmmrc.org

3. Western Massachusetts Medical Reserve Corps The Spontaneous Volunteer Management Plan (SVMP) provides guidance for safe, efficient and scalable volunteer management

4. Western Massachusetts Medical Reserve Corps The SVMP includes guidance and integration with: • Comprehensive Emergency Management Plans (CEMP) • Communication with community members and voluntary organizations • Volunteer Reception Center (VRC), screening, training, matching and deployment • Volunteer retention

5. Western Massachusetts Medical Reserve Corps • Assumptions • When disaster – natural or man-made – strikes a community, specific emergency management and nonprofit organizations automatically respond according to a pre-established plan. • Each of these organizations has a specific role to play in ensuring an effective response to, and recovery from, the disaster’s devastation.

6. Western Massachusetts Medical Reserve Corps • Assumptions • Spontaneous, unaffiliated volunteers – our neighbors and ordinary citizens – often arrive on-site at a disaster ready to help • Yet because they are not associated with any part of the existing emergency management response system, their offers of help are often • under-utilized and even problematic to professional responders

7. Western Massachusetts Medical Reserve Corps The paradox and the challenges are clear There are gaps between People’s willingness to Volunteer versus the System’s capacity to utilize them effectively

8. Western Massachusetts Medical Reserve Corps Definitions • Spontaneous Volunteer • Affiliated Volunteer • Unaffiliated Volunteer (SUV) • VMS Volunteer Management System • VRC Volunteer Reception Center

9. Western Massachusetts Medical Reserve Corps Toolbox • The SVMP outlines activation levels to determine when a Volunteer Reception Center may be utilized • The SVMP outlines communication protocols with the public and prospective volunteers • The SVMP outlines ICS and provides guidance for roles/responsibilities

10. Western Massachusetts Medical Reserve Corps Objectives • Improve stakeholder knowledge and understanding of the SVMP • Orient participants to the roles, responsibilities, resources and management of Spontaneous Volunteers in the aftermath of a large-scale emergency or disaster event.

11. Western Massachusetts Medical Reserve Corps See Handout in packet (4 pages) • Assemble into small groups (4-6) • Answer questions on page 2 Discussion • Answer questions on page 3 Discussion

12. Western Massachusetts Medical Reserve Corps See Handout in packet (4 pages) • Assemble into small groups (4-6) • Answer questions on page 4 Discussion

13. Western Massachusetts Medical Reserve Corps • SVMP post-questionnaire • Certificates • Adjourn