Introduction to Supply Chain Management

1. Introduction to Supply Chain Management

2. Customers, demand centers sinks Field Warehouses: stocking points Sources: plants vendors ports Regional Warehouses: stocking points Supply Inventory & warehousing costs Production/ purchase costs Transportation costs Transportation costs Inventory & warehousing costs

3. What is a Supply Chain? P&G or other manufacturer Jewel or third party DC Jewel Supermarket Customer wants detergent and goes to Jewel Plastic Producer Tenneco Packaging Chemical manufacturer (e.g. Oil Company) Chemical manufacturer (e.g. Oil Company) Paper Manufacturer Timber Industry

4. What Is A Supply Chain? • The system of suppliers, manufacturers, transportation, distributors, and vendors that exists to transform raw materials to final products and supply those products to customers. • That portion of the supply chain which comes after the manufacturing process is sometimes known as the distribution network.

5. What Is the Goal of Supply Chain Management? • Supply chain management is concerned with the efficient integration of suppliers, factories, warehouses and stores so that merchandise is produced and distributed: • In the right quantities • To the right locations • At the right time • In order to • Minimize total system cost • Satisfy customer service requirements

6. Strategies for SCM All of the advanced strategies, techniques, and approaches for Supply Chain Management focus on: • Global Optimization • Managing Uncertainty

7. Tools and Strategies for Optimization • Decision Support Systems • Inventory Control • Network Design • Design for Logistics • Cross Docking

8. Global Optimization • What is it? • Why is it different/better than local optimization? • What are conflicting supply chain objectives? • What tools and approaches help with global optimization?

9. Sequential Optimization Procurement Planning Manufacturing Planning Distribution Planning Demand Planning Global Optimization Supply Contracts/Collaboration/Information Systems and DSS Procurement Planning Manufacturing Planning Distribution Planning Demand Planning Sequential Optimization vs. Global Optimization

10. Why is Global Optimization Hard? • The supply chain is complex • Different facilities have conflicting objectives • The supply chain is a dynamic system • The power structure changes • The system varies over time

11. Conflicting Objectives in the Supply Chain 1. Purchasing • Stable volume requirements • Flexible delivery time • Little variation in mix • Large quantities 2. Manufacturing • Long run production • High quality • High productivity • Low production cost

12. Conflicting Objectives in the Supply Chain 3. Warehousing • Low inventory • Reduced transportation costs • Quick replenishment capability 4. Customers • Short order lead time • High in stock • Enormous variety of products • Low prices

13. Uncertainty • What is variation? • What is randomness? • What tools and approaches help us to deal with these issues?

14. Can’t Forecasting Help? • Forecasting is always wrong • The longer the forecast horizon the worse the forecast • End item forecasts are even more wrong

15. Why Is Uncertainty Hard to Deal With? • Matching supply and demand is difficult. • Forecasting doesn’t solve the problem. • Inventory and back-order levels typically fluctuate widely across the supply chain. • Demand is not the only source of uncertainty: • Lead times • Yields • Transportation times • Natural Disasters • Component Availability

16. Manufacturer Forecast of Sales Retailer Warehouse to Shop Actual Consumer Demand Retailer Orders Production Plan Supply Chain Variability Volumes Time Source: Tom Mc Guffry, Electronic Commerce and Value Chain Management, 1998

17. Consumer Demand Production Plan What Management Gets... Volumes Time Source: Tom Mc Guffry, Electronic Commerce and Value Chain Management, 1998

18. Production Plan Consumer Demand What Management Wants… Volumes Time Source: Tom Mc Guffry, Electronic Commerce and Value Chain Management, 1998

19. Dealing with Uncertainty • Pull Systems • Risk Pooling • Centralization • Postponement • Strategic Alliances • Collaborative Forecasting

20. Logistics in the Manufacturing Firm • Profit 4% • Logistics Cost 21% • Marketing Cost 27% • Manufacturing Cost 48% Profit Logistics Cost Marketing Cost Manufacturing Cost

21. Supply Chain: The Magnitude • Compaq computer estimates it lost $500 million to $1 billion in sales in 1995 because its laptops and desktops were not available when and where customers were ready to buy them. • Boeing aircraft, one of America's leading capital goods producers, was forced to announce write downs of $2.6 billion in October 1997, due to “Raw material shortages, internal and supplier parts shortages…”.

22. Supply Chain: The Potential • Procter & Gamble estimates that it saved retail customers $65 million through logistics gains over the past 18 months.“According to P&G, the essence of its approach lies in manufacturers and suppliers working closely together …. jointly creating business plans to eliminate the source of wasteful practices across the entire supply chain”. (Journal of business strategy, Oct./Nov. 1997)

23. Supply Chain:the Potential • In 10 years, Wal-Mart transformed itself by changing its logistics system. It has the highest sales per square foot, inventory turnover and operating profit of any discount retailer. • Dell Computer has outperformed the competition in terms of shareholder value growth over the eight years period, 1988-1996, by over 3,000% (see Anderson and Lee, 1999) using • Direct business model • Build-to-order strategy.

24. Supply Chain: The Complexity • National Semiconductors: • Production: • Produces chips in six different locations: four in the US, one in Britain and one in Israel • Chips are shipped to seven assembly locations in Southeast Asia. • Distribution • The final product is shipped to hundreds of facilities all over the world • 20,000 different routes • 12 different airlines are involved • 95% of the products are delivered within 45 days • 5% are delivered within 90 days.

25. What’s New? • Global competition • Shorter product life cycle • New, low-cost distribution channels • More powerful well-informed customers • Internet and E-Business strategies

26. New Concepts • Push-Pull strategies • Direct-to-Consumer • Strategic alliances • Manufacturing postponement • Dynamic Pricing • E-Procurement

27. Process View of a Supply Chain • Cycle view: processes in a supply chain are divided into a series of cycles, each performed at the interfaces between two successive supply chain stages • Push/pull view: processes in a supply chain are divided into two categories depending on whether they are executed in response to a customer order (pull) or in anticipation of a customer order (push)

28. Cycle View of Supply Chains Customer Customer Order Cycle Retailer Replenishment Cycle Distributor Manufacturing Cycle Manufacturer Procurement Cycle Supplier

29. Cycle View of a Supply Chain • Each cycle occurs at the interface between two successive stages • Customer order cycle (customer-retailer) • Replenishment cycle (retailer-distributor) • Manufacturing cycle (distributor-manufacturer) • Procurement cycle (manufacturer-supplier) • Cycle view clearly defines processes involved and the owners of each process. Specifies the roles and responsibilities of each member and the desired outcome of each process.

30. Push/Pull View of Supply Chains Procurement, Customer Order Manufacturing and Cycle Replenishment cycles PUSH PROCESSES PULL PROCESSES Customer Order Arrives

31. Push/Pull View of Supply Chain Processes • Supply chain processes fall into one of two categories depending on the timing of their execution relative to customer demand • Pull: execution is initiated in response to a customer order (reactive) • Push: execution is initiated in anticipation of customer orders (speculative) • Push/pull boundary separates push processes from pull processes

32. Supply Chain Performance: Achieving Strategic Fit and Scope

33. The Value Chain: Linking Supply Chain and Business Strategy Business Strategy New Product Strategy Marketing Strategy Supply Chain Strategy New Product Development Marketing and Sales Operations Distribution Service Finance, Accounting, Information Technology, Human Resources

34. Understanding the Supply Chain: Cost-Responsiveness Efficient Frontier Responsiveness High Low Cost High Low

35. Demand Characteristics FunctionalInnovative Low demand variability High Easy forecasting Difficult Long life cycle Short Low inventory cost High Low margins High Low product variety High Low stockout cost High Low obsolescence High

36. Responsiveness Spectrum Highly efficient Somewhat efficient Somewhat responsive Highly responsive Hanes apparel Most automotive production Dell Integrated steel mill

37. Responsive supply chain Responsiveness spectrum Zone of Strategic Fit Efficient supply chain Certain demand Implied uncertainty spectrum Uncertain demand Achieving Strategic Fit Shown on the Uncertainty/Responsiveness Map

38. Comparison of Efficient and Responsive Supply Chains

39. Supply Chain Drivers and Obstacles

40. Drivers of Supply Chain Performance • Facilities • places where inventory is stored, assembled, or fabricated • production sites and storage sites • Inventory • raw materials, WIP, finished goods within a supply chain • inventory policies • Transportation • moving inventory from point to point in a supply chain • combinations of transportation modes and routes • Information • data and analysis regarding inventory, transportation, facilities throughout the supply chain • potentially the biggest driver of supply chain performance

41. Efficiency Responsiveness Supply chain structure Facilities Transportation Inventory Information Drivers A Framework for Structuring Drivers

42. Information: Role inthe Supply Chain • The connection between the various stages in the supply chain – allows coordination between stages • Crucial to daily operation of each stage in a supply chain – e.g., production scheduling, inventory levels

43. Components of Information Decisions • Push (MRP) versus pull (demand information transmitted quickly throughout the supply chain) • Coordination and information sharing • Forecasting and aggregate planning • Enabling technologies • EDI • Internet • ERP systems • Supply Chain Management software • Overall trade-off: Responsiveness versus efficiency

44. Considerations forSupply Chain Drivers

45. Obstacles to Achieving Strategic Fit • Increasing variety of products • Decreasing product life cycles • Increasingly demanding customers • Fragmentation of supply chain ownership • Globalization • Difficulty executing new strategies

46. Major Obstacles to Achieving Fit • Multiple owners / incentives in a supply chain • Increasing product variety / shrinking life cycles / customer fragmentation Local optimization and lack of global fit Increasing implied uncertainty

47. Summary • What are the major drivers of supply chain performance? • What is the role of each driver in creating strategic fit between supply chain strategy and competitive strategy (or between implied demand uncertainty and supply chain responsiveness)? • What are the major obstacles to achieving strategic fit? • In the remainder of the course, we will learn how to make decisions with respect to these drivers in order to achieve strategic fit and surmount these obstacles

48. Step 1: Understanding the Customer and Supply Chain Uncertainty • Identify the needs of the customer segment being served • Quantity of product needed in each lot • Response time customers will tolerate • Variety of products needed • Service level required • Price of the product • Desired rate of innovation in the product

49. Step 1: Understanding the Customer and Supply Chain Uncertainty • Overall attribute of customer demand • Demand uncertainty: uncertainty of customer demand for a product • Implied demand uncertainty: resulting uncertainty for the supply chain given the portion of the demand the supply chain must handle and attributes the customer desires

50. Step 1: Understanding the Customer and Supply Chain Uncertainty • Implied demand uncertainty also related to customer needs and product attributes • First step to strategic fit is to understand customers by mapping their demand on the implied uncertainty spectrum