Restaurant Requests & Complaints Lesson

2. English Works Unit 6 – Requests & ComplaintsClass 1 – At the restaurant

3. Opposites – Warm up overcooked sweet clean happy spicy undercooked unhappy mild dirty sour dirty sour unhappy undercooked mild Sour Undercooked

4. Unit 4WEBEX cisco.webex.com Session numbers: Morning: 205 798 870 Afternoon: 208 121 741 Password: 123

5. At the end of this lesson I’ll be able to: • Answer a request at a restaurant. • Use new vocabulary words to make requests & complaints • Know people who work at the restaurant.

6. People at the restaurant : What do they do? The bartender prepares drinks. The waiter serves the customers. The cook cooks the meals. The manager manages the restaurant.

7. Opposites Vocabulary overcooked sweet clean happy spicy undercooked mild angry dirty sour dirty sour unhappyy undercooked mild Sour Undercooked

8. Opposites game mild hot clean undercooked sweet

9. Unit 6 - Vocabulary What does request mean? Request The client is asking for something. What does complaint mean? Complaint The client is discontent about something. http://translate.google.com.br/

10. Vocabulary - Is It a Request or Complaint? Request Dialogue 1 Tourist: Could I have a glass of water with ice? Waiter: Sure. Complaint Dialogue 2 Tourist: This beer is warm! Waiter: I am sorry sir. I will bring another one.

11. Complaints Short Dialogues Tourist : I am not happy, this beer is ____________. Waiter: Ok. I will talk to the bartender. Tourist: Please, could you change my plate? This one is ______. Waiter: Ok. I will change it now. Tourist: Argh! My caipirinha is too ___________. Waiter: Ok. I will talk to the bartender. Tourist : My steak is ________. Waiter: OK. I will talk to the cook. warm – sweet – undercooked - dirty

12. Unit 5 – Class 2 Let’s Practice! moodle.pracadoconhecimento.org.br Go to: Unit 6, Class 1 Senha Padrão: ab123456

13. Unit 6 – Ordering a Steak Tourist: I would like a steak. Waiter: How would you like it cooked? Would you like it rare, medium or well done? Tourist: I like it medium rare. Waiter: OK. .

14. Unit 6 – Ordering a Steak Tourist: Excuse me. I ordered my steak medium rare, but it is rare. Waiter: Oh , I am sorry sir. I will talk to the cook. Tourist: Thank you! … Waiter: Here it is. Steak medium rare. How do you like it now? Tourist: It’s perfect. Thank you!

15. Unit 6 – Caipirinha Request Tourist: I would like a capirinha. Waiter: How would you like your caipirinha? Sweet or sour? Tourist: I like it sour. Waiter: OK.

16. Unit 6 – Caipirinha Complaint Tourist: I ordered my caipirinha sour, but it is very sweet. Waiter: Oh, I am sorry. I will talk to the bartender. Tourist: Thank you. Waiter: Here you are. Sour caipirinha. How do you like it now? Tourist: It’s much better. Thank you.

17. Picture Prediction

18. Let’s practice – … after ordering Tourist: Excuse me. I ordered a mild Moqueca, but it’s really spicy! Waiter: Oh! I am sorry. I will talk to the cook. Tourist: Please. Waiter: Here you are! The cook sent you a mild Moqueca. Tourist: Oh, thanks. Waiter: How do you like it now? Tourist: It’s much better. Thank you.

19. Dialogue Practice - Request Tourist: I would like ___________. Waiter: How would you like your________? Tourist: I like it _________. Waiter: OK.

20. Dialogue practice Complaint Tourist: I ordered my ________, but it is __________. Waiter: Oh, I am sorry. I will talk to ________. Tourist: Thank you! Waiter: Here you are. ______________. How do you like it now? Tourist: It’s much better. Thank you!

21. Now I can: • Be able to answer to a request at a restaurant. • Use new vocabulary words to make requests & complaints • Know people who work at the restaurant.

22. Thank you !!!!