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Exploring Trust in Operations: Literature Survey and Military Applications

This study delves into trust in military command contexts, examining trust attacks and measures of effectiveness. Trust is essential in human relationships and varies across domains like military, IT, and commerce. The research considers different meanings and impacts of trust in different contexts, highlighting the importance of trust in interpersonal, organizational, and online settings. It explores the complexities of trust attacks and different measures to assess effectiveness in military operations management. Through an analysis of trust dynamics, this study aims to enhance understanding and strategies for building and safeguarding trust in operational environments.

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Exploring Trust in Operations: Literature Survey and Military Applications

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  1. Attack of Trust in an Effects Based Operations Context

  2. What we did • A literature survey on trust and talked to people • Considered across military context • MoEs and qualitative modelling in military command and control context

  3. What is Trust? Essential ingredient in all human relationships - including ones with machines

  4. It is bad to • Trust too much • Trust too little • Trust the wrong things Possibility for Trust Attack • deliberately or accidentally against the enemy • accidentally against ourselves

  5. Contexts include: • Education • Commerce • I.T. • Military Different authors use the same jargon to mean different things

  6. Domains • Term has different definitions in different contexts • Context of setting for trust • Reason for trust (banking) • Area where trust exists (IT)

  7. Domain as Context for Trust • Interpersonal trust - between individuals • Organisational trust - in organisational context • Online trust (3 meanings) • interpersonal/organisational when online • in online entities/web-sites/products • in online technology • Automation trust - in machines • Information trust - in information

  8. Domain as Reason for Trust • Guaranteed trust • e.g. guarantee from bank or referee • Actuarial trust • assessment of probability • Commercial systems tend to use both

  9. Domain as an Area Where Trust Exists • Domain is an IT term • “Domain of trust” = area where trust exists • Certification from one domain of trust to others

  10. Military Application of Trust • Trust within a small unit • Automation trust • Trust in the context of command and control • Political trust

  11. Attack of Trust • Is is sometimes said that you only attack trust by making people believe falsehoods or disbelieve the truth. • Not true. • Can attack trust by • Damaging relationships • Telling the truth

  12. Attack Trust by: • Reinforcing trust • Destroying and degrading trust • Making the system unworkable

  13. Measures of Effectiveness

  14. What makes a good MoE? • Monotonic • Related to the desired effect • Reliability of measurement in life Do not copy US Vietnam War errors

  15. MoEs done for: • Make system appear not to work • Attack battle damage assessment • Make system appear dangerous • Maintain confidence in system • Attack appreciation of situation • Attack IFF • Degrade

  16. Effect: make enemy system appear not to work

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