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Top 10 Strategic Technology Trends for Smart Government

Top 10 Strategic Technology Trends for Smart Government. Alan Goon. The Nexus of Forces Is Driving Innovation in Government. Extreme Networking. Rampant Access. Rich Context, Deep Insights. Global Class Delivery. The Nexus of Forces Is Driving Innovation in Government.

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Top 10 Strategic Technology Trends for Smart Government

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  1. Top 10 Strategic Technology Trends for Smart Government Alan Goon

  2. TheNexus of Forces Is Driving Innovation in Government Extreme Networking Rampant Access Rich Context, Deep Insights Global Class Delivery

  3. TheNexus of Forces Is Driving Innovation in Government Extreme Networking Rampant Access Rich Context, Deep Insights Global Class Delivery

  4. Key Issues • What will have the biggest potential for significant enterprise impact over the next three years? • Which technologies or trends will drive significant change or disruption? • Are there changes or tipping points occurring now or over the next one to two years that make the technology newly strategic or widely applicable to government workforce and citizens? Gartner Global CIO Survey 2013 (398 Public Sector CIOs)

  5. expectations time Peak of Inflated Expectations Innovation Trigger Trough of Disillusionment Plateau of Productivity Slope of Enlightenment Plateau will be reached in: obsolete before plateau less than 2 years 2 to 5 years 5 to 10 years more than 10 years Hype Cycle for Smart Government, 2013:More Leverage Than Innovation? Employee Use of SocialMedia in Government Citizen Developers Application Portfolio Management Smart Governance Operating Framework Enterprise App Stores Operational Technologies for Government Big Data Information Management for Government Pace-Layered Application Strategyin Government Bring Your Own Device BPaaS for Government Cloud Computing in Government Citizen Data Vaults Gamification in Government Tablets in Government Video Content Management and DeliverySystems for Government Surveillance Cross-Agency Case Management Mobile Device Management BPM for Government Advanced Analytics for Government Business Intelligence for Performance Management Open Government Data Blended Enterprise Architecture Approach Location-Based Services for Government Government Shared Services Enterprise Use of Social Media in Government As of July 2013 From "Hype Cycle for Smart Government, 2013," 22 July 2013 (G00249302)

  6. Four Phases of Technology in Government: Toward Smart and Digital • Smart Government: • Sustainability • Affordability • Crossing boundaries • Open Government: • Transparency, participation, collaboration • Community engagement • Joined-up Government: • Life events • Back-office re-engineering Digital Government 2015+ • E-government: • Online services • Multiple websites 2010 2005 2000

  7. Top 10 Strategic Technology Trends for Smart Government n n n n n n n n n

  8. Personal Mobile Workplace: Employees Are in Control • S • M Mobility isn't about devices or networks. It's about service, innovation … DATA Rankings Photos Social Ratings DEVICE Videos Reputations APPS … and changing the concept of "workplace." FRIENDS Bring Your Own

  9. Mobile Citizen Engagement: Use Cases Define Mobile and Social Opportunity • S • M Tenant-owner Relationships Job Seeking Traffic Mgmt. • Human interaction • Complexity • Frequency • Existing community/platform • Engagement value • Clarity of focus and time frame Socialization Eligibility Paying Fines Land Registration Mobilization • Frequency/Recurrence • Immediacy • Automation • Simplicity • Compelling use • Location-based

  10. Actionable Analytics From Big Data: More Than More … • C • I • Descriptive: • What happened? • What is happening? • Diagnostic: • Why did it happen? • What key relationships? • Predictive: • What will happen? • What if? How risky? • Prescriptive: • What should happen? • How can I optimize? Perishability Fidelity • Public Safety: • Situation Analysis • Crime Detection and Prevention Linking Validation Classification Contracts • Tax and Revenue: • Fraud Detection • Financial Management • Transportation: • Dynamic Road Charging • Fleet Management Technology Pervasive Use Velocity Volume • Policymaking: • Citizen Sentiment Analysis • Real-time Impact Analysis Complexity Variety

  11. Cost-effective Open Data: Beyond Public Data • I • S Value BusinessData PersonalData Big Data Open Data Web API SocialData Web API Web API OperationalData Web API LinkedData Web API Any Data:Data-centric Government PublicData Web API Time

  12. Citizen-managed Data: Transferring the Ownership of Information • C • I • S • M New services, such as citizen data vaults, will provide individuals with access to personal government data outside the context of any single agency transaction. • It's MY data,and I'll shareif I want to!

  13. Hybrid IT and Cloud: IT Becomes a Business Agent, Not a Service Provider • C • M Higher Case/Care Management ERP/Financial Management • Complex • Sensitive Data • Deep Integration • IT Department Roles: • Provider • Broker • Advisor • Value Proposition: • Compliance • Integration • Archit. Coherence Human Resource Management Procurement • Content-centric • Process-centric Cost • Commoditized • Consumer-centric • Collaborative Lower Time to Cloud Later Sooner FOIA Case Management Content and Document Management Geospatial Services CRM/BPM Website Hosting Collaboration Services Email Virtual Meeting Services

  14. The Internet of Things: When Objects Anticipate and Negotiate • C • I • M • The Internet of things is already here: • Connections 2020: >230 billion permanent and intermittent • Dropping costs: Audio, video, GPR, Wi-Fi • Connected devices everywhere: • Cameras and microphones widely deployed • Remote sensing of objects and environment • Building and infrastructure management • More and more applications: • Crime detection and prevention • Public services via connected products Smart Public Health Clinics Smart Cities Smart Emergency Response

  15. Cross-domain Interoperability:Scalable by Design • C • I Focus on the right information, the right patterns, and the right characteristics for information sharing. Legal Technology-independent Organizational Semantic Aligned/linked with whom? Technical Source: National Information Exchange Model (NIEM) Open Standards European Interoperability Framework

  16. BPM for Case Management:How Many Flavors Do You Have? • C • I Constituent Relationship Management Specialized Case Management Social Services (High Touch) CriminalInvestigations Fraud Detection Unstructured Process Appeals/Complaint Management Disease/Care Management ProgramSupport Vendor Management Compliance Grant Management Prior Authorization Approval Budget Development Peer Review Records Request Legal Casework Customer Service Insurance Claims Processing Social Services (Low Touch) BenefitsAdministration Structured Process Employee Onboarding Business Process Management Enterprise Content Management Structured Data Unstructured Data ECM/BPM Content/Process Fusion Investigative Cases Collaboration-intensive Cases

  17. Gamification: Connecting Actions to Outcomes • S • M Gamification: The use of game mechanicsin non-game scenarios. • Workforce Development • Health/Wellness Programs • Change Management • Skills Training • Crowdsourced Solutions Engage • Coordinated Care Management • Education • Public Safety andSecurity Awareness Connect • Recruiting & Retention • Employee Onboarding • Employee Performance • Program Outcomes Management Resource

  18. Recommendations • Evaluate your IT service catalog, organizational capabilities, application portfolio, and strategic road map relative to the top 10 technology trends. • Identifythe technologies and services you will continue to support or must acquire, and those you will divest or broker. • Define a new set of core capabilities for your IT organization. Structure them in terms of employee productivity, constituent experience, organizational effectiveness, and public value. • Manage internal data and leverage external data to quantifiably increase the overall public value of government information. • Create an IT organization, operational processes, business relationships, and technologies that make multisourcing options transparent, dynamic, efficient, and effective.

  19. Recommended Gartner Research • Hype Cycle for Smart Government, 2013Rick Howard and Andrea Di Maio (G00249302) • Digital Government Is Both Different FromE-Government and More of the SameAndrea Di Maio (G00252158) • How the Nexus of Forces Will Impact GovernmentAndrea Di Maio (G00231076) • Best Practices for Harnessing Gamification's Potential in the WorkplaceElise Olding (G00239672) For more information, stop by Gartner Research Zone.

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