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greensquaregroup

C4 Celebrating Scrutiny Success Andrew Smith Executive Director GreenSquare Group. www.greensquaregroup.com. www.greensquaregroup.com. Content. The GreenSquare model Achievements Lessons Learned Questions. Our Governance Structure. GreenSquare 3 Communities Boards Avon Isis Marden

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greensquaregroup

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  1. C4 Celebrating Scrutiny Success Andrew Smith Executive Director GreenSquare Group www.greensquaregroup.com

  2. www.greensquaregroup.com

  3. Content • The GreenSquare model • Achievements • Lessons Learned • Questions

  4. Our Governance Structure GreenSquare 3 Communities Boards Avon Isis Marden Resident Scrutiny Panel Oxbode joined from 5 November

  5. Geography • Avon Communities Board (Chippenham, Melksham, Trowbridge, Corsham, and Bradford on Avon) • Isis Communities Board (covering the whole of Oxfordshire) • Marden Communities Board (Swindon, Wootton Bassett, Calne, Malmesbury, Cricklade, Purton, and villages. • Oxbode Gloucestershire

  6. Why did we do it? • Long history of resident involvement • Resident Business Planning • Formation of the Group • Real desire to put residents at the heart of what we do

  7. How did we do it? • Steering Group • Chartered Institute of Housing • Consultants and publications • GreenSquare Board

  8. Useful Reading… • CIH December 2007 – Leading the way: Achieving resident-driven accountability and excellence • March 2010 – CIH Enhancing In-house Scrutiny and Performance • Board Development Agency, Resident Scrutiny Toolkit • Tenant Scrutiny: now and in the future, 2011.

  9. Developing a brief • Terms of Reference • Scope of the RSP • Operation • Resident Involvement /overlaps • Communication

  10. Developing a brief cont… • Dispute resolution • Recruitment and Selection • Incentives • JDs – Members and Chair • Code of Conduct

  11. Developing a brief cont… • Support • Review and • Evaluation • Budget • Project Plan

  12. How did we get going? • We wrote to all residents • We interviewed all the initial panel members • We interviewed two potential independent chairs • They chose the Chair

  13. What did it look like? • Min 7 – max 11 • Independent chair • Equal number of Westlea and OCHA residents, min 3 from each

  14. How do they do it? • Originally six meetings a year, now ten • Meet physically in Swindon • Email and telephone contact and Internet Forum • Portfolios

  15. How do we support it? • Supported by dedicated Corporate Governance Officer • Budget • Mystery Shoppers, Resident Inspectors and ‘Viewpoint’ our resident Market Researchers • Coaching • “Quiet Friend”

  16. What do they do? 1. Monitoring – Reviewing Balanced Scorecard, Complaints Report, Star Surveys and other customer intelligence. Ensuring management responses to issues are appropriate.

  17. What do they do? 2. Scrutiny – the ability to review any decision taken by GreenSquare or one of it’s subsidiaries through a full scale Inquiry, or an Inquiry Report.

  18. What do they do? 3. Continuous Improvement – agreeing and setting our continuous improvement programme. Delegating reviews to officers and reviewing completed reports.

  19. How far have we come? • July 2008 – Board approval • February 2009 – 1st RSP meeting • August 2009 – first Inquiry Completed • March 2010 – CIOH Evaluation and formal approval • Resident Chair appointed September 2010 • New Resident Chair appointed April 2013

  20. Lessons Learned? • Interim Report from CIH • Less staff • IT Skills essential • Reduce duplication with board/district forum • Integrated recruitment process • Prompt circulation of minutes

  21. Lessons Learned? • Final Evaluation • Manage time • More ‘soft’ support • Reduce number of Inquiries • Remember the bigger picture – Inquiry Focussed

  22. Where are we now? • RSP appoint own members • Appointed their own Chair • Processes agreed for responding to Inquiries • Quality Assured Scrutiny

  23. Reviews to Date • Electrical Heating and Affordable Warmth October 2009 • Business Planning March 2010 • Aids and Adaptations May 2010 • Tackling ASB March 2011 • Resident Satisfaction May 2011 • Governance Review September 2011

  24. Reviews to Date • Financial Inclusion January 2012 • Voids February 2012 • Supporting Vulnerable Residents October 2013 • GreenSquare Investment Decisions 2013

  25. QAS • TPAS, Housemark and the Chartered Institute of Housing • Use tenant and independent assessors • VFM Development tool • Supportive development approach

  26. QAS • Six Critical Success Factors • Self Assessment • Desktop Assessment • Interviews and on site days • Draft Findings • Assessment Panel • Final Findings Report

  27. QAS • CSFs • Clearly Defined and Real Power • Tenant Led and Independent • Clear Roles and Responsibilities with Capacity to Deliver • Decisions Based on Freely Available and Commissioned Information • Embedding Scrutiny in Performance Management Arrangements • Diverse and Accessible

  28. QAS – What did we learn • Need to strengthen our links with our wider resident population • Need to strengthen the evidence trail that leads to an Inquiry

  29. Thank you and any questions

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