Collaboration

1. Collaboration Dick Endress President Access DuPage

2. My Learning Curve – Selected Examples • West Chicago Health & Ed. Center • MFS Respite Care programs • Access DuPage • DuPage Medical Access Plan • Positive Parenting DuPage • DuPage Mental Health Access Plan • Disease Management • Safety Net Plan (just starting)

3. The Basic Idea of Collaboration • You can get a lot further addressing a complex problem by working together rather than by working separately • Which of your organizations has all of the resources required to perfectly fulfill your organizational mission?

4. Some Things that Enhance the Prospect of Collaboration • Trust (noun) A firm belief in the honesty and reliability of another. (verb) To put something confidently in the charge of another

5. Some Things that Enhance the Prospect of Collaboration • Trust • Relationships

6. How Change Really Works

7. Some Things that Enhance the Prospect of Collaboration • Trust • Relationships • A strong sense of Mission Why does your organization truly exist? (Be honest)

8. Some Things that Enhance the Prospect of Collaboration • Trust • Relationships • A strong sense of Mission • “Enlightened” Self-Interest Does anyone here not operate in their own perceived self interest?

9. Some Things that Enhance the Prospect of Collaboration • Trust • Relationships • A strong sense of Mission • “Enlightened” Self-Interest • Leadership

10. The best definition of leadership I know A leader is best When people barely know that he exists, Not so good when people obey and acclaim him, Worst when they despise him. “Fail to honor people, They fail to honor you;” But a good leader, who talks little, When his work is done, his aim fulfilled, They will all say, “We did this ourselves.” Lao Tzu Tao Te Ching (6th century B.C.)

11. Some things that diminish the prospect of collaboration • Fear What exactly are you afraid of? • Turf What exactly are you protecting?

12. The Continuum of Collaboration • Networking – Exchanginginformationfor mutual benefit • Coordination – Exchanging information and modifying activities for mutual benefit • Cooperation – Exchanging information, modifying activities, and sharing resources for mutual benefit and to achieve a common purpose

13. The Continuum of Collaboration • Collaboration – Exchanging information, modifying activities, sharing resources, and enhancing the capacity of anotherfor mutual benefit and to achieve a common purpose by sharing risks, resources, responsibilities, and rewards.

14. Asset Orientation “If communities are viewed from their needs, the policies and interventions will be based on needs. If they are viewed from their assets, the policies and interventions will be based on the community’s capacities, skills, and assets.” Bernard J. Turnock, Public Health

15. Neighborhood Needs Map Mental Illness Slum Housing Lead Poisoning Boarded-up Buildings Truancy Gangs Dropouts Welfare Dependency Teenage Pregnancy Drug Abuse Pollution Fear Unemployment Crime Domestic Violence Aids Broken Families Child Abuse Alcoholism Homelessness Abandonment Rat Bites Illiteracy

16. Neighborhood Assets Map Religious Organizations Individual Capacities Social Service Agencies Capital Improvement Expenditures Personal Income Individual Businesses Parks Home-based Enterprise Vacant Land, Buildings, etc. Public Schools Fire Depts. Libraries Citizens Associations of Business Associations Cultural Organizations Hospitals Educational Institutions Energy/Waste Resources Hope Interested individuals Police Welfare Expenditures

17. Key Steps in Organizing Partnerships • Recognize and define a concern • Get the right people involved • Get buy-in upfront • Organize the planning process • Develop a focus • Set goals and priorities • Develop a plan • Implement the plan • Evaluate outcomes • Refine & tinker towards success • Communicate successes and learning • Maintain commitments

18. Step One: Recognize and Define a Concern • Precisely what situation are you trying to improve? • What is the “current reality” regarding that situation? • Fact • Interpretation

19. Step One: Recognize and Define a Concern • How can you get other people to recognize and believe your version of current reality? • The power of information, succinctly and elegantly organized • The power of stories

20. Step Two: Get the Right People Involved • What organizations are crucial for the success of the initiative? • What factors within those organizations might influence the organization to support the initiative? • Who are potential champions within each organization? How can I get them involved? • Who are my natural allies?

21. Step Two: Get the Right People Involved • Potential levers (i.e, why might someone be willing to get involved?) • Altruistic reasons I believe in your cause • Pragmatic reasons I can see some advantage for me • Personal reasons I or someone I love has been affected by this issue

22. Step Three: Get Buy-in Upfront

23. Step Three: Get Buy-in Upfront • Call up and meet • Sit down and talk • The power of “conversations for possibility” • Prepare and organize • The power of precise requests

24. Step Four: Design a Planning Process Some elements of a well-designed planning process • Defined planning group composed of the right people • Regular meetings • Clear and defined goal • Specific timetable • Accountability for a defined outcome • Well-designed process • Frequent communication & work between meetings

25. Step Four: Design a Planning Process • Who will play these key roles? • Sponsor • Organizer • Facilitator • Leader • Worker • Advocate • Representative/liaison

26. Step Five: Develop a Focus Answer: One bit at a time Question: How do you eat an elephant?

27. Step Six: Set Goals & Priorities …she was a little startled by seeing the Cheshire Cat on a bough of a tree a few yards off. “Cheshire-Puss”, she began, rather timidly… “Would you tell me, please, which way I ought to go from here?” “That depends a good deal on where you want to get to”, said the Cat. “I don’t much care where -----” said Alice. “Then it doesn’t matter which way you go,” said the Cat. “----- so long as I get somewhere,” Alice added as an explanation. “Oh, you’re sure to do that,” said the Cat, “if you only walk long enough.” Lewis Carroll, Alice in Wonderland

28. Next Steps • Develop a Plan • Implement the Plan • Evaluate Outcomes How can you show me that things are working well and that challenges are being successfully addressed?

29. Tinker your way to Greatness Remember: The Titanic was built by engineers The Ark was built by common folks

30. Don’t forget to: • Celebrate successes • Learn from mistakes • Share your learning • Maintain commitments • Communicate…communicate… communicate