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Real Estate & Tablets A ‘LEAN’ Project

Real Estate & Tablets A ‘LEAN’ Project. November 21 2013. Overview. Goal: Increase the productivity of the Real Estate Valuation’s ‘Neighborhood Field Review’ process with the use of mobile tablets. Team Members: Real Estate Valuation Susan Lower, Director Dwayne Hall, Appraiser Analyst

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Real Estate & Tablets A ‘LEAN’ Project

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  1. Real Estate & TabletsA ‘LEAN’ Project November 21 2013

  2. Overview • Goal: • Increase the productivity of the Real Estate Valuation’s ‘Neighborhood Field Review’ process with the use of mobile tablets. • Team Members: • Real Estate Valuation • Susan Lower, Director • Dwayne Hall, Appraiser Analyst • Real Estate Appraisers • Department of Technology • Tracey Leet, GIS Manager • Frank Vineyard, Technical Operations Coordinator

  3. Scope & Tools • Scope: • Identified current business process via appraiser interviews • Measured current productivity via appraiser survey • Conducted pilot study • Purchased two Apple iPads • Installed & configured appropriate tablet apps • Completed field testing confirming survey results • Completed group feedback process review • LEAN Tools: • Process Map – narrow project scope • Value Stream Map – identify ‘non-value added’ steps • Standardized Work - document steps for new process

  4. Process • Neighborhood Field Review • Step 1: Prep Work • Print property record cards (PRCs) • Print maps • Organize and prepare for field • Step 2: Field Work • Walk door to door • Note changes (property condition, changes, owner feedback) • Step 3: Post Work • Update Real Estate system (ProVal)

  5. Productivity • Percentage of time spent on each step of the process. Prep (10%) – eliminated Prep (10%) - eliminated Post (45%) - eliminated

  6. Cost & Benefits • Cost (per appraiser): • Up front: $800 (tablet hardware & apps) • Reoccurring: $400 (mobile data access & insurance) • Benefit (per appraiser): • Hard Savings: • $60 – reduction in printing expenses (paper & ink) • Productivity: • 10% initially (~$1,400 in appraiser’s time) • Additional 45% in future with mobile app • Soft: • Less GIS data searching & improved decision making • Interactive maps & GPS in the field • Eliminate need to carry camera • Reduce storage space used for archived files

  7. Conclusion • Lessons Learned • Injecting technology into a process can create dramatic change but can be expensive - pilot test when possible • Technology playing field is always changing – try to keep up • Include users in development process - feedback leads to buy-in • Next Steps: • Purchase additional tablets for appraisal staff • Additional benefits in other departmental field work • Valid Sales • Building Permits • Foundation in place for future mobile app

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