Sharon I. Peyus / Robert C. Hutchinson Homeland Security Investigations

1. Central Asia Regional Health Security WorkshopCo-organized with the Command Surgeon, US Central Command and the George C. Marshall European Center for Security Studies 17-19 April 2012, Garmisch-Partenkirchen, Germany Disaster Management and Response Lessons Learned Part I Sharon I. Peyus / Robert C. Hutchinson Homeland Security Investigations U.S. Immigration and Customs Enforcement U.S. Department of Homeland Security 19 April 2012

2. LESSONS LEARNED Hurricane Katrina H1N1Outbreak 7.0 Earthquake in Haiti

3. Three Very Different Incidents • Hurricane Katrina (2005) • Major natural disaster • Different than last significant incident • Unique challenges and issues • H1N1Outbreak (2009) • Public health threat • Infrequent and highly communicable • A good test of our preparedness • 7.0 Earthquake in Haiti (2010) • Major natural disaster • An international response • Non-traditional role for our agency

4. Hurricane Katrina Hurricane Katrina

5. Hurricane Katrina - After Action Report U.S. Immigration and Customs Enforcement played an integral and crucial role in this response effort… • First on the scene • Deployed resources to support the Federal Emergency Management Agency • Activated the Critical Incident Management Group • Functioned as Senior Federal Law Enforcement Official • Conducted significant supporting roles with the Principal Federal Official

6. Hurricane Katrina (cont’d) Accomplishments… • Deployed over 2,500 law enforcement officers for non-traditional roles and assignments • Rescue missions: 2,275 • Evacuations: 537 • Arrests: 203 • Emergency (911) Call Responses: 603 • Recovered Bodies: 44 • Located over 100 missing employees

11. Lessons Learned - Katrina Training • Expand Principal Federal Official training for designated leadership • Determine future roles/responsibilities during national emergencies • Jurisdictions / cross-designation procedures • Expand National Incident Management System and Incident Command System training for all personnel • Consider state and local legal law enforcement authorities for future assignments

12. Lessons Learned – Katrina (cont’d) • Stage equipment in regional areas • Water and other consumable resources • Pre-established lodging agreements and plan • Portable or pre-established fuel access • Established agreements and contracts Capabilities needed…

13. Lessons Learned - Katrina (cont’d) Communication Issues • Cellular telephones and service provider interruptions • Satellite telephone availability – limited number • Common radio frequencies between agencies • Portable radio repeaters to replace disabled equipment • Extra radios, batteries and chargers • Benefit of mobile communication / command vehicles Medical • Ensure updated vaccinations for responders • Deployment of medical support with responders worked well

14. Lessons Learned - Katrina (cont’d) General • The benefits of coordination / partnerships between programs and agencies to support the mission • Need for early coordination • Clearly defined roles / responsibilities • Development of support and rotational plans for deployed • Continued importance of updated Continuity of Operations Plans • Importance of updated employee contact information • Pre-established roles and responsibilities for agencies

15. 2009 H1N1 Flu H1N1 – Pandemic Influenza

16. H1N1 - After Action Report • After Action Report documented a variety of observations and recommendations • Collected from 27 participating components / offices • 41 observations (17 strengths and 24 improvement areas) • 77 corresponding recommendations

17. H1N1 - After Action Report (cont’d) • Demonstrated the capability to carry out the mission during the 10-month period from the time of the first case of H1N1 in the United States (mid-April 2009) through early February 2010 • Building upon previous planning and coordination efforts, the Department rapidly and adaptively responded to the threat of H1N1

18. Capabilities Analyzed • Emergency Operations Center Management • Intelligence and information sharing and release • Information gathering and recognition of indicators and warnings • Epidemiological surveillance and investigation • Responder safety and health • Critical resource logistics and release • Planning • Managing risk • Emergency public information and warning

19. Strengths • Recognized the need to review and assess the manner in which it conducted workforce safety, mission assurance, and incident management operations during the course of the H1N1 response • Previously conducted H5N1 planning and training efforts greatly assisted the development and refinement of mitigation measures for H1N1 • Used a variety of processes and tools to ensure internal and external communications were effective • Able to effectively communicate with state, local, territorial, and tribal government officials

20. Areas for Improvement • Use of the Regional Coordination Teams and the Incident Management Assistance Teams-Advance • Demonstrated the need for a clearer understanding of roles, responsibilities, coordination, and integration efforts to effectively support state and regional partners • Improve ability to rapidly provide policy/guidance in support of internal preparedness / response efforts • Activating / deploying resources in support of other missions

21. Areas for Improvement (cont’d) • Lack of training / exercises conducted on the acquisition and release of medical countermeasures (including vaccine) • Operations centers were not as well connected / engaged with all H1N1 deliberate/crisis action planning and response activities across all levels of the organization