Get Well Prepared for ServiceNow CIS-ITSM Certification

1. CIS-ITSM Exam Questions GET WELL PREPARED FOR SERVICENOW CIS-ITSM CERTIFICATION CIS-ITSM Practice Test and Preparation Guide Get complete detail on CIS-ITSM exam guide to crack IT Service Management Implementation Specialist. You can collect all information on CIS-ITSM tutorial, practice test, books, study material, exam questions, and syllabus. Firm your knowledge on IT Service Management Implementation Specialist and get ready to crack CIS-ITSM certification. Explore all information on CIS- ITSM exam with number of questions, passing percentage and time duration to complete test. ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) 0

2. CIS-ITSM Practice Test CIS-ITSM is ServiceNow Certified Implementation Specialist - IT Service Management– Certification offered by the ServiceNow. Since you want to comprehend the CIS-ITSM Question Bank, I am assuming you are already in the manner of preparation for your CIS-ITSM Certification Exam. To prepare for the actual exam, all you need is to study the content of this exam questions. You can recognize the weak area with our premium CIS-ITSM practice exams and help you to provide more focus on each syllabus topic covered. This method will help you to increase your confidence to pass the ServiceNow IT Service Management Implementation Specialist certification with a better score. ServiceNow IT Service Management Implementation Specialist Certification Practice Exam 1

3. CIS-ITSM Exam Details Exam Name ServiceNow Certified Implementation Specialist - IT Service Management CIS-ITSM Exam Code Exam Fee USD $450 Exam Duration 90 Minutes Number of Questions Passing Score 60 70% Format Multiple Choice Questions Books / Trainings ServiceNow ITSM Fundamentals (ILT) ServiceNow ITSM Implementation (ILT) Schedule Exam Webassessor Sample Questions Practice Exam ServiceNow CIS-ITSM Exam Sample Questions and Answers ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) Practice Test ServiceNow IT Service Management Implementation Specialist Certification Practice Exam 2

4. CIS-ITSM Exam Syllabus Topic Weights Incident Management 25% Problem Management 10% Change and Release Management 25% Knowledge Management 10% Request Fulfillment 25% Configuration Management Database 5% ServiceNow IT Service Management Implementation Specialist Certification Practice Exam 3

5. CIS-ITSM Questions and Answers Set 01. What can you use to explore the CMDB hierarchy and table definitions? a) CI Manager b) CMDB Manager c) CMDB Schema d) CI Class Manager Answer: d 02. Which one of the following is proper syntax for accessing values of variables from a Record Producer script field? a) g_form.getReference('variable_name') b) g_form.getVariable('variable_name') c) producer.variable_name d) current.variable_name Answer: c ServiceNow IT Service Management Implementation Specialist Certification Practice Exam 4

6. 03. How to modify the attributes copied from a problem into a change when creating a change from a problem? a) Modify the "com.snc.change.copy_from_from.attributes" property in Change properties b) Modify the "com.snc.change.create_from_problem.attributes" property in Change properties c) Modify the UI Action script that is used to create change d) Modify the "com.snc.problem.create_change.attributes" property in Problem properties Answer: c 04. A record is added to the _______ table each time a Knowledge article is viewed. The record includes fields to identify the user who viewed the article and whether the article was attached to a Task. a) Knowledge Use [kb_use] b) Knowledge Feedback [kb_feedback] c) Knowledge [kb_knowledge] d) Knowledge Search Log [ts_query_kb] Answer: a ServiceNow IT Service Management Implementation Specialist Certification Practice Exam 5

7. 05. A customer has a requirement to allow staff to copy existing Changes. However, they want to add the Work Notes List field to the fields included in the copy operation. Which approach is recommended to satisfy this requirement? a) Edit the code in the Copy Change UI Action to include the new field and validate that the UI Action is Active b) Validate that the ‘Enable Copy Change feature’ property is set to true and add the field to the ‘List of attributes (comma-separated) that will be copied from the originating change’ property c) Edit the ChangeUtils Script Include to add the new field to the CHANGE_REQUEST_DEFAULT_ATTR_VALUE Constant that defines fields to include in Copy operation d) Override the Dictionary attributes for the Work Notes List field on Change to add the ‘Includein Record Copy’ attribute set to true Answer: b 06. In the Content item, what is the "Catalog content" option in "Content type" used for? a) Grouping more than one catalog item in one request b) Cross-reference among catalogs c) Reference to a catalog item that doesn't have a record producer linked to it d) To show an article about a specific catalog item Answer: b ServiceNow IT Service Management Implementation Specialist Certification Practice Exam 6

8. 07. A parent Incident is updated to reflect a new Assignment Group, Work Notes, and related Problem. Corresponding field updates to child Incidents include ________. a) Assignment Group, Work Notes, and related Problem b) Assignment Group and Work Notes c) Work Notes d) No updates are made to child Incidents Answer: d 08. ITSM provides IT services for 5 key business areas. Which one of the following is NOT one of them? a) IT b) Business Applications c) Knowledge Management d) Security Operations Answer: c 09. When should a Problem be put in a State of Known Error? a) The cause of the Problem has been determined, but there is no permanent fix b) The Problem has been acknowledged, but a root cause has not yet been identified c) A fix for the Problem is pending implementation of a Change d) The Problem is actively being investigated, but a workaround has been identified Answer: a ServiceNow IT Service Management Implementation Specialist Certification Practice Exam 7

9. 10. Which field on a Configuration Item (CI) may be used to route Incidents to the appropriate group to quickly resolve Incidents related to the CI? a) Assignment Group b) Support Group c) Change Control d) Managed By Answer: b ServiceNow IT Service Management Implementation Specialist Certification Practice Exam 8

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