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How to Prepare for ServiceNow CIS-ITSM Exam?
ServiceNow CIS-ITSM Exam Summary: Vendor ServiceNow Exam Code CIS-ITSM Full Exam Name ServiceNow Certified Implementation Specialist - IT Service Management Number of Questions 60 Sample Questions ServiceNow CIS-ITSM Exam Sample Questions and Answers ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) Practice Test 70% Practice Exam Passing Score Time Limit 90 Minutes Exam Fee USD $450
CIS-ITSM Certification Syllabus Content: Syllabus Topics: Weights Incident Management 25% Problem Management 10% Change and Release Management 25% Knowledge Management 10% Request Fulfillment 25% Configuration Management Database 5%
ServiceNow CIS-ITSM Training: Recommended Training: ServiceNow ITSM Fundamentals (ILT) ServiceNow ITSM Implementation (ILT)
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ServiceNow IT Service Management Implementation Specialist Sample Questions
Que.: 1. A record is added to the _______ table each time a Knowledge article is viewed. The record includes fields to identify the user who viewed the article and whether the article was attached to a Task. Options: a) Knowledge Use [kb_use] b) Knowledge Feedback [kb_feedback] c) Knowledge [kb_knowledge] d) Knowledge Search Log [ts_query_kb]
Answer: a) Knowledge Use [kb_use]
Que.: 2. What can you use to explore the CMDB hierarchy and table definitions? Options: a) CI Manager b) CMDB Manager c) CMDB Schema d) CI Class Manager
Answer: d) CI Class Manager
Que.: 3. Which field on a Configuration Item (CI) may be used to route Incidents to the appropriate group to quickly resolve Incidents related to the CI? Options: a) Assignment Group b) Support Group c) Change Control d) Managed By
Answer: b) Support Group
Que.: 4. A parent Incident is updated to reflect a new Assignment Group, Work Notes, and related Problem. Corresponding field updates to child Incidents include ________. Options: a) Assignment Group, Work Notes, and related Problem b) Assignment Group and Work Notes c) Work Notes d) No updates are made to child Incidents
Answer: d) No updates are made to child Incidents
Que.: 5. How to modify the attributes copied from a problem into a change when creating a change from a problem? Options: a) Modify the "com.snc.change.copy_from_from.attributes" property in Change properties b) Modify the "com.snc.change.create_from_problem.attributes" property in Change properties c) Modify the UI Action script that is used to create change d) Modify the "com.snc.problem.create_change.attributes" property in Problem properties
Answer: c) Modify the UI Action script that is used to create change
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