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Information Management for Financial Institutions

Information Management for Financial Institutions. Experiences & Best Practices. Agenda. The Information Challenge. 3 Customer Cases Private Banking . Insurance . Financial Services. Other Business Applications at a glance. Best Practices Overview. ECM Trends for 2009.

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Information Management for Financial Institutions

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  1. Information Management forFinancial Institutions Experiences & Best Practices

  2. Agenda • The Information Challenge. • 3 Customer Cases • PrivateBanking. • Insurance. • Financial Services. • Other Business Applications at a glance. • Best Practices Overview. • ECM Trends for 2009.

  3. The information Challenge Key Drivers Needs ECM “Solution Bricks” PERFORMANCE SCALABILITY AVAILABILITY SECURITY • Strategic : • Improve client communication • Race againstcompetition • Capitalise on Knowledge / Exp. • Guarantysecurity/confidentiality Scanning & Imaging Deliver Capture EDM • Business / Operational : • Process more complex info. • Access Anytime / Anywhere • Avoid information loss • Reinforceproductivity • ShareKnowledge and Exp. Document Workflow & BPM Search Organise Information Collab oration RECORDS MGMT FORMS PROCESSING Services for ERP LEGAL ARCHIVING WCM • Legal / Compliance : • Ability to proove • Long-term info. storage • ImproveTraceability • Feed-up Reportin Store / Preserve Secure Manage REPORTS MGMT • Environmentalawareness : • Less-paper office • Energysavings

  4. Customer Case #1 (PrivateBanking) • Client & Context : • Private Bank. • Located in more than 10 countries. • ca. 3000 employees. • Achievements (2003 to 2009) : • Development of the group-wide portal. • Development of public website (with WCM technologies) - Integrationwithinternal applications. • Subsidiaries and departement-specificIntranet sites : collaborative spaces, projectspaces, document sharing, discussion groups). • Electronic Document Management for client folder management : scanning/imaging, indexation, search/retrieve via a web interface, linkwithinternal applications, securisedarchiving of documents. • Email and SAP archiving. • Nextsteps : • Legalarchiving and paperless office : records management and long-termarchiving on specific hardware. • Document-centricWorkflow. • Business Needs & Pains • Mutualise IT services to control/reducecosts Include CM in « Hub of IT Services ». • Increaseinteroperabilitywithheteregenous Content Applications (subsidiairies). Capitalise on existing applications through the hub / Reduceneed for cost and time-heavy migration. • Information-centricneeds: reducepaper flow, increasesecurity, automate information flows, develop information sharing. • Scope • The Group, Subsidiairies, Clients (Intranet), Public. • ECM Domains • EDM, Collaboration, WCM, Portal, Scanning / imaging, Email & ERP archiving, Client Foldermgmt. • Key Benefits : • Increasedproductivity (Reducedworking time, improved collaboration and knowledge sharing). • Improved / quicker service to client. • Recudedcost / Improvedrisk control.

  5. Customer Case #2 (Insurance) • Client & Context • Large Lux. InsuranceCompany (Life and non-Life) • 450 employees • Achievements : • Dedicated scanning/imagingdepartment (ca. 80000 pages / month). • Electronic Document Management for client folder – Search / retrieve interface through web interface (double-screen : EDM / CoreInsurance Application). • Link withCoreInsurance Application : EDM triggers actions to the application. • Nextsteps : • Extenddeveloped CM services to otherdepartements. • Extend to externalusers (« courtiers »). • Business Needs & Pains • Growingpaper flow : complex and poorproductivity. • Time-consuming management and distribution of incoming documents. • Reducepaperarchiving : space-consuming and cost • Accelerate and control access to the information • Scope : • 1st step : « Service Sinistre  » • 2ndstep : «  Healthcare » • Extension to everydepartments • Key Benefits : • Information iscentralised : better and quickeraccess to all documents. • Improvedquality of service for client • Improvedsecurity and risk control • Costs and workloadreductionthroughpaper volume decrease. ECM Domains : Scanning/imaging, EDM, Workflow, Email archiving, linkwith 3rd party applications.

  6. Customer Case #3 (Financial Services) • Client & Context : • Lux. Companyspecialised in setting-up, domiciliation and management of companies. • subsidiairies in several countries • Achievements : • Remote scanning/indexingplatformallowingpaper scanning fromvarious locations (distributed scanning). • Collaborative solution to provideeachsubscribing client with a personnaleasy-to-use web-basedworkspacewithhighlevel of security and confidentiality. • Maintenance and support and specificdevelopmentof the solution (software). • Maintenance of a complex IT infrastructure (servers, network, highavailability, backups). • Business Needs & Pains : • Setup a commercial offerproviding clients withremotehosting and access to theirpersonnal documents through an easy-to-use interface. • Externalise the hosting and management of the solution (software, platform). • Key Benefits : • Acquireadvantage on competition by proposing a specifichigh-technology service. • Increase revenues. • Improvelevel of service and communication to client. • Scope : • Subscribing clients (currently 50) ECM Domains : Scanning/indexation, EDM, Collaboration.

  7. Other Business Appsat a glance • Legal / Compliance : • LegalArchiving • Customer Records Management • Disclosure Automation to regulatoryauthorities CSSF • Sales / Marketing • Contract Management • Marketing brochures • Funds Description brochures • Policy Manual • Administration / Accouting : • Account Payable / Receivable Management. • HumanResources Management (Specific Module ABBL) • Policies and Procedures

  8. Best Practices Overview Whatis a successfulproject ? A Project thatisutilized !!!! • Pay a particular attention to : • conducting a strong and exhaustive preliminary analysis : identify and assess content and flows, information organisation, business rules, key actors. • building « easy-to-use » interfaces that preserve or improve the existing way of working : « No big bang, no revolution but smooth transition ». • smoothly accompanying the change. • identifying and measuring the risks. • keeping always the future in mind : long-term information accessibility, capacity planning and solutions evolution, standard (non-exotic) technologies. • getting the users involved in a very early stage of the project.

  9. Networking Spaces (Facebook) Project / Team Spaces Blogs, Wikis New collaboration tools Mobility / Comms / New content “Green ECM” “Crisis Environment” ECM Trends Increasing Compliance Pressure Gain Productivity / Reduce Costs / Quick ROI Race against competition Environmental Awareness Reduce paper consumption Preserve Nature / Save Energy Instant Messaging Conferencing Video/Audio/Web Phone / Email

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