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E-business successes

E-business successes. The roller coaster ride of e-business The emerged success areas Some predictions for the future. Colin Leek. Postgraduate courses manager 8 years accountant 5 years systems and development 15 years lecturing 22 years consultancy Business analyst

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E-business successes

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  1. E-business successes The roller coaster ride of e-business The emerged success areas Some predictions for the future

  2. Colin Leek • Postgraduate courses manager • 8 years accountant • 5 years systems and development • 15 years lecturing • 22 years consultancy • Business analyst • E-business strategist

  3. Agenda • The roller coaster Internet ride • Some e-business successes • New directions

  4. The Internet effect Expected outcomes: • Improved communication • A new selling channel • Customer centric • A new marketing context

  5. The Internet effect Rather a surprise: • The ubiquity of the medium • The acceptance of the medium • The need to manage channels • The effect on BPR

  6. The Internet effect Out of the blue: • The transparency of organisations and systems • Price dilution and homogeneity • Compression of time-scales • Push on corporate collaboration • CIO accountability

  7. What a whirligig so far ........ E-commerce B2C:  Passport to $millions  .bomb collapse  Stable growth

  8. What a whirligig so far ........ CRM:  Massive potential  Failure  Massive potential  Failure after failure  Massive potential  Failure after failure after failure

  9. What a whirligig so far ........ SCM:  Migrating existing operations  Concentration on collaborations  Continues to deliver

  10. What a whirligig so far ........ Extranets:  Potential recognised  SCM growth pushes collaboration  Increasing adoption  ‘Extranet’ label fades

  11. What a whirligig so far ........ Intranets:  Potential recognised  Content currency and buy-in not fulfilled  Regrouping and re-evaluation  Ubiquitous and user focussed

  12. Emerged e-business successes • ASPs • Brokerages and markets • Auctions • Information vendors

  13. Application Service Providers  ASP hype  ASP collapse

  14. www.cio.com/archive/111500/boy.html

  15. Application Service Providers  ASP hype  ASP collapse  BSP, MSP, xSP consolidation  ASP resurgence

  16. ASP progress • ASPs – upto 11/2000 • MSPs  • BSPs  11/2000 through 6/2003 • xSPs  • ASPs – currently

  17. Company A ASP The ASP concept The ASP concept Internet

  18. Company B Company A ASP The ASP concept Internet

  19. Outworkers Company B Company A ASP The ASP concept Internet

  20. What types of applications? The short answer is, virtually any. Depending on your business requirements, you can obtain relatively basic applications such as e-mail through an ASP, as well as complex applications such as ERP, CRM and HRM systems. Many ASPs deliver proprietary applications, or those designed for a specific industry.

  21. www.asp-directory.com

  22. www. asp.thelist.com.com

  23. seller 1 seller 2 customer seller 3 product distribution network Brokerages and markets electronic market

  24. Marketplaces • Vertical markets • freemarkets.com now owned by ARIBA • e-steel.com • ChemConnect • Horizontal markets • GSA www.gsa.gov B2G • Staples

  25. www.sourceguides.com

  26. www.chemconnect.com

  27. www.freemarkets.com

  28. www.e-steel.com

  29. www.gsa.gov

  30. Auctions Examples: • ebay • www.alibaba.com • www.ironmall.com now part of ebay Reverse auctions examples: • www.freemarkets.com • www.aeroxchange.com

  31. Aside – the Covisint case • Ford, GM and Chrysler collaboration • Extranet concept for SCM • Major suppliers and consortiums only • From initial deals through contract management • Now used by Nissan, Peugeot, et cetera • Recently acquired by Compuware Corporation

  32. Aside – the Covisint case Major driver • To take major contracts out of chief buyers remit • Improved reduction of materials cost Minor drivers • Gain efficiencies • Reduce order processing costs

  33. More aside – FreeMarkets case • Founded 1995 • More than $40 billion volume • $8 billion savings to purchasers • More than 130 buying companies • Over 200 categories • Over 30 languages

  34. Value added Many B2B marketplaces also act as: • Bartering exchange facilitators • Collaborators with other marketplace agents to improve their offerings

  35. customer seller 1 electronic market seller 2 customer customer seller 3 product distribution network Exchanges

  36. News agencies Reuters CNN.com Dunn and Bradstreet Research agencies Silicon.com ZDNet.com METAData Infomediaries chemDex neoforma Yahoo Finance Autobytel.com Information vendors

  37. New directions • WAP has come of age • Increased use of mobile technologies • More and more multimedia offerings • RFID is now a contender • The B2C revolution in 2015 • Personalisation of web offerings • Predictive analysis of web users • CRM

  38. Thank you. Questions?

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