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Person-Centered Dining Transformation at Wedgewood Nursing Home: A Game Plan Analysis

Explore the successful implementation of a person-centered dining approach at Wedgewood Nursing Home, with insights on strategy adjustments and impact. Discover the journey from challenges to triumphs, emphasizing resident choice and satisfaction.

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Person-Centered Dining Transformation at Wedgewood Nursing Home: A Game Plan Analysis

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  1. Jodi Boatright, AdministratorWedgewoodNursingHome Dining with Person Centered Care Picture of football players celebrating.

  2. The Game Plan Considerations 4 Dining Areas 2 Day Rooms Rehab Dining Main Dining

  3. The Game Plan Objectives Restaurant Style with a Menu Open Seating 11:30A ~ 1:00P Salad Bar in Main Dining Room

  4. Kick Off Valentine’s Day 2006 The Fumble • Did not follow plan • Residents did not accept ‘Open Dining’ Picture of little league football team.

  5. Successful Components Salad Bar ~ Menu Residents Cheered Appearance Choice Variety Picture of a football fan watching a game on television.

  6. Picture is of the front of a menu for The Tea Room, that reads: Senior Times Lunch 11:50 Tuesday.

  7. Picture is of a menu that reads: Main Entrée (A), Chopped Steak, Baked Potato, Broccoli W/Cheese, Roll Buttermilk Pie. Chef’s Special (B), Teriyaki Chicken, Rice, Mix Vegetables. Fall, Wedgewood Dining Services, Carol Brookins DSM, Claudine Albright, LD, WK 4.

  8. Huddle & New Game Plan • Abandon Open Seating Concept • Remove Department Heads from process & reinstate Dietary Associates Picture is of a football players in a huddle.

  9. The Successful Play • 11:00AM Tea Room open for Residents to view Salad Bar options • 11:15AM Beverage Hostess begins to serve beverages • 11:20AM ~ 11:30AM Hostess serves dining room from Salad Bar • 12:00N Hostess takes orders in Tea Room ~ Beverage Hostess continues to refill beverages • 1:00PM (ish) Associates begin to clear & clean dining after Residents have finished and left

  10. Yards Gained • Plate waste decreased due to residents choosing their meals • Increase in family visits at meal time due to more pleasant meal service • Decrease in the number of residents eating in their room due to Salad Bar choices and enhanced dining experience Picture of two senior women setting at a diner table.

  11. PRO or CON A few residents have refused the main meal substituting the Salad Bar for their main meal. Picture of a worker standing by a salad bar.

  12. Defensive Issues Initial fears of increased costs decreasing bottom line profits. • 2005 ~ before Restaurant Style Dining food expense below budget $0.09 ppd • 2006 ~ 11 months into Restaurant Style Dining food expense below budget $0.29 ppd • 2007 ~ current food expense remains below budget $0.04 ppd

  13. Winning the Game! • Make a Plan & Follow it… • Analyze outcomes • Listen to your Residents ~ they will tell you how to succeed! • Alter the plan accordingly! Picture is of elderly man eating a meal.

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