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Avaya EMEA Business Partner (BP) Portal Overview partner.avaya

Avaya EMEA Business Partner (BP) Portal Overview http://partner.avaya.com. Register and login more easily to the Portal. Registration to the portal is easier and faster Web-based registration has been simplified All valid requests are approved within 3 hours

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Avaya EMEA Business Partner (BP) Portal Overview partner.avaya

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  1. Avaya EMEA Business Partner (BP) Portal Overviewhttp://partner.avaya.com

  2. Register and login more easily to the Portal • Registration to the portal is easier and faster • Web-based registration has been simplified • All valid requests are approved within 3 hours • Selection rules for new passwords have been made easier, in line with standard practices • Special characters are no longer mandatory • Makes easier to select and remember passwords • Note: « Lost password » process is available at login page • ALL portal content is now password protected • Registration instructions are included in BusinessPartner section of the EMEA public portal • Helpdesk continues to be available at: • EMEA CSC ONE Number (prompt 4 , sub prompt 1 ) • cscbphd@avaya.com 4 1

  3. Go To Avaya SSO Login Page If you are not registered please click on: Register Now

  4. Registration Help(Link on top left of any page) • For BPs: 2 step process: • Requires link ID to start • Request has to be approved by Country Administrator • For Avaya EMEA employees: • Only second step is needed • For A-T employees: • Request access first through • T.Munday for Sales • L.Cuvelier for Marketing • Help at cscbphd@avaya.com or EMEA CSC ONE Number (menu option , then ) 1 4

  5. Complete Online Registration Form

  6. Accept T&Cs

  7. Complete Online Registration Form as Business Partner with PRM Link ID

  8. Click “Register”

  9. Go To Avaya SSO Login Page

  10. EMEA BusinessPartner Portal Home Page

  11. EMEA BusinessPartner Portal Home Page(cont’d)

  12. Easily Change Your View • Collaborate more easily with your co-workers • Communicate better with your Avaya Channel associates • Find technical sales support

  13. Change Your Settings Any Time You Like • Click “My Settings” to change your default portal view.

  14. Change Your Time Zone Instantly • Find the current time in any Avaya time zone by clicking “Change” next to the date and time display. • Select a location from the list.

  15. Find Everything in One Place • Shortened content lists show “More” at the bottom. • Click “More” to instantly display all other available contents. • Choose which items appear above “More” by customizing your home page.

  16. Customise Your Home Page • At the top of any page, click “Customize” • Check the items you want to appear above “More” • Uncheck those to place below “More” • Click “Save Changes”

  17. Click to Find Corporate Content • Corporate content and links to newsletters and press releases are easily found in the top right corner of any page.

  18. Find Useful Links on Every Page • The right column of the BusinessPartner Portal offers features on every single page. • “Quick Links” are important to your sales, and your relationship with Avaya. • “My Links” are 100% customised by you. • “Recently Viewed” takes you back to your most recent locations.

  19. Ask for Help Wherever You Are • If you require a response, you have to enter your email address on the web form. • “Provide Feedback” is monitored by the Avaya BusinessPartner Portal Team who will respond quickly until the matter is resolved.

  20. Share a Page with a Colleague Click “E-mail this link” on any page to share a link with anyone who has portal access – whether they work with you or for Avaya.

  21. Access Updates Right Away • The latest “Updates” are always on your home page. • Click the “Sales Events” tab to reveal more links. • Click “News Archive” when you need information that has aged off the home page.

  22. Access the Newest Promotions and Updates The “tout” area displays up to three different graphical messages, one at a time. Click any one to find out more.

  23. FY07 Q1 Fall Promotions End Date Promotion/Segment Offer Migrate Existing Base Acquisition Other Product Promos

  24. Research Avaya Solutions in a New Way The Portfolio A-Z lists help identify the best solutions based on your customer’s specific needs.

  25. Gather Sales Materials from a Single Location Sales literature, demos, case studies and so much more can be gathered, downloaded, and added to “My Links” from a single page.

  26. Choose the Right Materials From the results page, find out more details, add files to “My Links” or refine your search.

  27. Find New Locations for Popular Content • Sales Collateral • Evaluate the Solutions > Sales Collateral > Download Sales Literature and Demos • Technical Database and Product Documentation • Manage my Avaya Relationship > Technical Documentation > Technical Database and Product Documentation • Products A-Z • Evaluate the Solutions > Portfolio A-Z > Products A-Z • Promotions • Understand the Marketplace > Sales Promotions, Programmes and Campaigns > Promotions • BusinessPartner Program • Manage my Avaya Relationship > BsuinessPartner Programs > BusinessPartner Program • BusinessPartner Guidebook • Manage my Avaya Relationship > BsuinessPartner Programs > BusinessPartner Guidebook

  28. EMEA BusinessPartner Guidebook

  29. EMEA BusinessPartner Guidebook(cont’d)

  30. EMEA BusinessPartner Program • Refresh of program information and look & feel • Intuitive layout. Easily locate: • Benefits • Requirements / Forms • New Support and FAQ section

  31. NEW! Partner Marketing Central – Live from 1 November • 30 & 31 October: Internal Training for Marketing and CAMs • 1 November: Tool goes live in EMEA • 01 & 02 November: BP Training Look out for invites! Key BP Benefits • One Stop Shop for demand generation materials • Ready-to-use customisable templates • Going to market faster with targeted content and campaigns • Agency costs savings • AMF Support • Ongoing update by Avaya NEW!

  32. Avaya Technology & Consulting (ATAC) • Avaya Technology & Consulting (ATAC) is THE global, pre-sales technical support group. • We support Avaya and BusinessPartners in ALL Regions with “…the best and most knowledgeable sales support needed to beat the competition, win sales, and delight our customers." • ATAC is the sponsor of the Technical Sales Portal view. • Our objective is: “One Stop Technical Shop…Make all Pre-Sales Technical Content and links, including ATAC content, more accessible to Technical Sales Audiences, both Avaya and Avaya BusinessPartners in all regions.”

  33. Technical Sales Portal View - One Stop Technical Shop ATAC offers the following programmes: • ATAC Design Studio – design consultation service. • ATAC Technicenter - Interaction Center voice and email access to ATAC engineers for technical support questions. • ATAC Practice Teams (IP Telephony, Messaging, Contact Center Applications): access to Corporate Systems Engineers for demos, tools, customer visits, publications, proof of concepts, labs, tours, etc. • ATAC SPARK Customer Experience Program – Trial Program, BusinessPartner DemoPurchase Program, Proof of Concept Program, SE Competency Lab. • ATAC Proposal and RFP Support – Proposal Wizards, RFP Q&A Database Search, Help, I've Got an RFP, Request for RFP Support • ATAC Global Services Support - supports Avaya service offers and pricing. • Avaya Insider - weekly online knowledge transfers. • Avaya ExchangePlace – Online collaboration, searchable database, submit questions, review question threads. • Avaya TechBlast – Technical “Hot News” bulletin published every two weeks for the pre-sales technical community. Archives are available too. For Technical Pre-sales support (product/design related) questions please use the ATAC Technicenter web form located at: http://atac.avaya.com/Technicenter.aspResponses are typically within 24 hours.

  34. See What Your Customers Are Seeing Click the red “Portfolio Areas” bar to access the same content your customers are seeing on avaya.com.

  35. Support Information • For access and technical problems with the BP Portal: • BusinessPartner Helpdesk: EMEA CSC ONE Number (prompt 4 , 1 ) • BusinessPartner Helpdesk email: cscbphd@avaya.com. • For BP Portal content and navigation related questions, use the Feedback form at the bottom right of any page. • For Technical Pre-sales support (product/design related) questions, go to https://atac.avaya.com/Technicenter.asp 4 1 Q & A

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