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Increasing the Quality and Quantity of Feedback in Medical Education

Increasing the Quality and Quantity of Feedback in Medical Education. Michael Picchioni MD, Kevin Hinchey MD, Sean Mahar Members of Baystate EIP Group Baystate Medical Center / Tufts University School of Medicine Springfield, MA. APDIM Fall Meeting & CDIM National Meeting October 26-29, 2006

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Increasing the Quality and Quantity of Feedback in Medical Education

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  1. Increasing the Quality and Quantity of Feedback in Medical Education Michael Picchioni MD, Kevin Hinchey MD, Sean MaharMembers of Baystate EIP GroupBaystate Medical Center / Tufts University School of MedicineSpringfield, MA APDIM Fall Meeting & CDIM National Meeting October 26-29, 2006 New Orleans, LA

  2. Objectives: Participantswill be able to • Summarize 4 principles for maximizing the value and frequency of feedback • Describe, use, and teach a fundamental skill essential for effective communication • Demonstrate 3 techniques that can be used to teach how others can take advantage of the power of feedback • Describe both workshop and personal examples of the power of effective feedback • Replicate presentation materials for home institutions Baystate Medical Center / Tufts University School of Medicine

  3. Context: Jack Ende, MD Feedback should • Be based upon common goals between teacher & student • Be well timed and expected • Be based upon first-hand data • Be regulated in quantity and limited to remedial behaviors • Be phrased in descriptive non-evaluative language • Deal with specifics, not generalizations • Offer subjective data, labeled as such • Deal with decisions and actions, not assumptions Baystate Medical Center / Tufts University School of Medicine

  4. Context: Jack Ende, MD Feedback should • Be based upon common goals between teacher & student • Be well timed and expected • Be based upon first-hand data • Be regulated in quantity and limited to remedial behaviors • Be phrased in descriptive non-evaluative language • Deal with specifics, not generalizations • Offer subjective data, labeled as such • Deal with decisions and actions, not assumptions Baystate Medical Center / Tufts University School of Medicine

  5. Mahar’s 4 Key Principles of Feedback #1: Clear Goals Exercise Baystate Medical Center / Tufts University School of Medicine

  6. Mahar’s 4 Key Principles of Feedback #2: Feedback is ever-present Examples Baystate Medical Center / Tufts University School of Medicine

  7. Mahar’s 4 Key Principles of Feedback #3: Timely Baystate Medical Center / Tufts University School of Medicine

  8. RRC Requirement “Faculty must give residents feedback at least once every 6 weeks.” Baystate Medical Center / Tufts University School of Medicine

  9. Mahar’s 4 Key Principles of Feedback #4: Focusing Resident’s Feedback—the higher level role, serving as a focusing lens. Baystate Medical Center / Tufts University School of Medicine

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