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ICPC 2002 - Schiphol Visit

ICPC 2002 - Schiphol Visit. IBM Briefing Session 16 November 2002 Robert Kok robert.kok@nl.ibm.com. Agenda. Airport of the future. Dartagnan Biometric Solutions Bagage Handling. Security. Cost Pressure. Customer Satisfaction. Airport Business. Increased Traffic.

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ICPC 2002 - Schiphol Visit

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  1. ICPC 2002 - Schiphol Visit IBM Briefing Session 16 November 2002 Robert Kok robert.kok@nl.ibm.com

  2. Agenda • Airport of the future. • Dartagnan Biometric Solutions • Bagage Handling Airport of the Future | IBM Confidential | Document ID | Oct 2, 2002

  3. Security Cost Pressure Customer Satisfaction Airport Business Increased Traffic The challenges an airport has to deal with. Airport of the Future | IBM Confidential | Document ID | Oct 2, 2002

  4. IBM Global Services can help in many ways. MANAGE IT FOR ME HELP ME DO IT WHAT SHOULD I DO ? BUSINESS Business Consulting Services Strategic Outsourcing Services Integrated Technology Services IT Airport of the Future | IBM Confidential | Document ID | Oct 2, 2002

  5. First we develop a vision of how an airport should position itself with respect top the travelers. MANAGE IT FOR ME HELP ME DO IT WHAT SHOULD I DO ? BUSINESS Business Consulting Services Strategic Outsourcing Services Integrated Technology Services IT Airport of the Future | IBM Confidential | Document ID | Oct 2, 2002

  6. Cleaning Catering Fuelling Towing In our vision an airport should minimise passengers ‘non productive’ time and maximise time spent in leisure and ‘choice’ activities. Aircraft Flow Depart Previous Station Choice/Revenue generating Approach Non Productive Taxi The Airport Boundary On Chocks Passenger Flow Lounge Land Baggage Reclaim Customs Depart Airport Shops Lounge Arrive At Airport Check-In Security Boarding Shops Off Chocks Taxi Departure Next Station Airport of the Future | IBM Confidential | Document ID | Oct 2, 2002

  7. The solutions that are needed to realise this vision should perfectly fit the customer travel experience. Pre-Airport Prepare to Travel Travel from Airport to Destination Leave Airport Travel to Airport Prepare to leave airport Arrive at Airport Pass through Customs/ Security The Customer Travel Experience Check In Arrive at Destination Airport Transfer Retrieve Bags Transfer Security Dis-embark Shop At Airport Flight Wait for Flight Board Plane In-Flight Airport of the Future | IBM Confidential | Document ID | Oct 2, 2002

  8. Travel Preparation Terminal Services Check In Boarding Security Irregular Operations Re-booking Baggage We have developed solutions blueprints to realize this vision, addressing people, processes and technology. • Mobile travel planning, booking and modification • Acceptance of boarding entitlements • Processing of upgrade requests • Issuance of boarding entitlements (if necessary) • Passenger reconciliation Shopping • Shopping assistance • Cross and Up selling • Payment • Check In (seat, upgrade, boarding pass, baggage) • Notification of time-sensitive information • Back-end solutions • Passenger authentication and verification • Recognition and notification of flight irregularities • Categorisation of passengers • Alternative itinerary production • Issuance of new boarding entitlements • Baggage change order • Travel arrangements re-booking • Car parking services • Location-based services / Retail • Wireless web access • Positive Passenger Baggage Match (PPBM) • Baggage tracking and tracing Airport of the Future | IBM Confidential | Document ID | Oct 2, 2002

  9. Secondly we help the airport to implement the vision. MANAGE IT FOR ME HELP ME DO IT WHAT SHOULD I DO ? BUSINESS Business Consulting Services Strategic Outsourcing Services Integrated Technology Services IT Airport of the Future | IBM Confidential | Document ID | Oct 2, 2002

  10. We have the technology available…. Airport of the Future | IBM Confidential | Document ID | Oct 2, 2002

  11. …and we are able to implement implement full solutions. Airport of the Future | IBM Confidential | Document ID | Oct 2, 2002

  12. Finally we are able to operate and manage these solutions. MANAGE IT FOR ME HELP ME DO IT WHAT SHOULD I DO ? BUSINESS Business Consulting Services Strategic Outsourcing Services Integrated Technology Services IT Airport of the Future | IBM Confidential | Document ID | Oct 2, 2002

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