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The Oregon Federal Executive Board proudly presents

Workplace Violence: Myths

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The Oregon Federal Executive Board proudly presents

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    1. The Oregon Federal Executive Board proudly presents The Oregon FEB Executive Forum: Workplace Violence Preparedness and Prevention June 3, 2008 Portland, Oregon

    2. Workplace Violence: Myths & Realities

    3. Oregon Federal Executive Board15 June, 2012 3 Definition Workplace violence: behavior, verbalizations and electronic or written communications that may, by inspiring fear of violence, impair the ability of employees, volunteers, or trainees to perform their duties.

    4. Oregon Federal Executive Board15 June, 2012 4

    5. Oregon Federal Executive Board15 June, 2012 5 FACT: Since 1994, the annual rate of workplace homicides has actually declined approximately 10% per year.

    6. Oregon Federal Executive Board15 June, 2012 6

    7. Oregon Federal Executive Board15 June, 2012 7 FACT: Less than 1% of all workplace violence results in a homicide.

    8. Oregon Federal Executive Board15 June, 2012 8

    9. Oregon Federal Executive Board15 June, 2012 9 FACT: Homicide on the job relating to disgruntled, vengeful, or resentful employees or others represents about 25% of deaths on the job.* *2006 Bureau of Labor

    10. Oregon Federal Executive Board15 June, 2012 10 Summary Workplace homicides are down, like most violence in this country Only 1% of workplace violence is deadly Unless you are working in a convenience store or driving a cab in the middle of the night, you are unlikely to be murdered in the workplace

    11. Oregon Federal Executive Board15 June, 2012 11 Non-fatal Workplace Violence Intimidation and bullying Highly aggressive, erratic behavior Harassment and verbal threats Stalking Vandalism, sabotage, or arson Assaults Employee suicide attempts and threats Possession of weapons

    12. Oregon Federal Executive Board15 June, 2012 12 NEXT NEXT

    13. Oregon Federal Executive Board15 June, 2012 13 Violence as a Systems Problem Workplace violence is extremely costly, even when not fatal. Most workplace violence is preventable. Workplace violence is typically the result of an interaction between a stressed out violence-prone employee and an environment that provokes or allows it.

    15. Oregon Federal Executive Board15 June, 2012 15 Why have a standard?

    16. Oregon Federal Executive Board15 June, 2012 16

    17. Oregon Federal Executive Board15 June, 2012 17 Negligent Hiring

    18. Oregon Federal Executive Board15 June, 2012 18

    19. Oregon Federal Executive Board15 June, 2012 19

    20. Oregon Federal Executive Board15 June, 2012 20 Negligent Retention

    21. Oregon Federal Executive Board15 June, 2012 21 Foresee ability

    22. Oregon Federal Executive Board15 June, 2012 22 What’s on the Books

    23. Oregon Federal Executive Board15 June, 2012 23

    24. Oregon Federal Executive Board15 June, 2012 24

    25. Oregon Federal Executive Board15 June, 2012 25

    27. Oregon Federal Executive Board15 June, 2012 27

    28. Oregon Federal Executive Board15 June, 2012 28 The Core Questions in Threat Assessment and Management Who is at risk to do what, where, & when? What would make the risk worse (What factors would enhance the risk)? What would make the risk less (What factors would mitigate or buffer the violence risk)?

    29. Oregon Federal Executive Board15 June, 2012 29 *WAVR-21 Short Form

    30. Oregon Federal Executive Board15 June, 2012 30 *WAVR-21 Short Form

    31. Oregon Federal Executive Board15 June, 2012 31 *WAVR-21 Short Form

    32. Oregon Federal Executive Board15 June, 2012 32 Setting Characteristics Risk Buffers

    33. Oregon Federal Executive Board15 June, 2012 33 Measuring & Managing the Risk: The Role of the Threat Advisory Team (TAT)? The Case of the Suicidal/Homicidal Employee

    34. Oregon Federal Executive Board15 June, 2012 34

    36. Oregon Federal Executive Board15 June, 2012 36 Preparedness - Plans Do You Have a Plan? Types Occupant Emergency Plan Emergency Action/Intervention Plan Stand Alone Workplace Violence Plan Who Writes the Plan? Security/Human Resources/Mission Support? Team Effort

    37. Oregon Federal Executive Board15 June, 2012 37 Preparedness - Training Training Needs Managers/Employees Annual Training (Instructional Design Methods)? Review of the Agency Plan Conduct Drills/Exercises Security Forces/First Responders Do you Know the Capabilities and Training of your Security Forces? Include in Drills/Exercises

    38. Oregon Federal Executive Board15 June, 2012 38 Preparedness - Physical Security Risk/Threat Assessment Determines your Physical Security Needs Helps Agency Mitigate Threats A Key Source for Physical Security Funding Physical Security Types Access Control/Badges Duress/Panic Alarms Closed Circuit Television (CCTV) with Recording

    39. Oregon Federal Executive Board15 June, 2012 39 Preparedness - Miscellaneous Considerations Prep Ideas The Role of the Designated Official First Responder Support/Capabilities Emergency Communications/Mass Notification Lockdown or Evacuation Interoperability Test, Training and Exercises (TTE)? First Aid Training

    40. Oregon Federal Executive Board15 June, 2012 40

    41. Oregon Federal Executive Board15 June, 2012 41 Zero Tolerance Policy Zero Tolerance means that we will not ignore any incident of verbal or physical action on the part of any employee who could cause injury to another.

    42. Oregon Federal Executive Board15 June, 2012 42 Threat Assessment Team Cross functional, multi disciplinary Assess threats Develop risk abatement plans Minimize potential for risk Follow up

    43. Oregon Federal Executive Board15 June, 2012 43 Threat Assessment Team MEMBERS: HR Manager Labor Relations Manager Lead Operations Managers Medical Security

    44. Oregon Federal Executive Board15 June, 2012 44 Threat Assessment Team AD HOC MEMBERS: Safety Manager Personnel Manager EAP Unions Emergency Coordinator

    45. Oregon Federal Executive Board15 June, 2012 45

    47. Oregon Federal Executive Board15 June, 2012 47 Reaction and Response What do you do? Active Shooter…You can hear the shots as the suspect is coming down the hall… Survivor’s mindset Think of scenarios in advance. The Sudden Confrontation… Calmness…. Alternatives…

    48. Oregon Federal Executive Board15 June, 2012 48 What to Expect During an Incident A strong and nearly immediate police presence. Possibly a lot of yelling, minor explosions from stun grenades or shots being fired. Could be extremely quiet while police move around the area. People crying and/or injured or even deceased. Fire alarms and sprinkler systems going off. Expect to get out alive.

    49. Oregon Federal Executive Board Taking Action Talk with your supervisor and co-workers in advance. Make a plan prior to an incident! Try to Identify violent behavior before it escalates. Signal a co-worker or supervisor that you need help by using a panic button or pre-determined code word or signal. Do not hesitate to call 9-1-1. Have someone notify security or the local police if you cannot do so. Try to keep the situation in your control.

    50. Oregon Federal Executive Board15 June, 2012 50

    52. Oregon Federal Executive Board15 June, 2012 52 Emotional Recovery PHYSICAL SYMPTOMS: Headaches, stomach aches Shortness of breath Sleep disorders, nightmares Fatigue Chest Pain

    53. Oregon Federal Executive Board15 June, 2012 53 Emotional Recovery EMOTIONAL SYMPTOMS: Irritability, short tempered Depression, sadness, crying Flashbacks Emotional numbness Anxiety Survivor Guilt

    54. Oregon Federal Executive Board15 June, 2012 54 Emotional Recovery COGNITIVE SYMPTOMS: Lack of concentration Forgetfulness Confusion Poor problem solving

    55. Oregon Federal Executive Board15 June, 2012 55 Emotional Recovery POSSIBLE OUTCOMES: Safety issues Increased alcohol/drug use Decrease/Increase in morale Decrease/Increase in productivity Loss/Gain of company loyalty

    56. Oregon Federal Executive Board15 June, 2012 56 NEXT NEXT

    57. Oregon Federal Executive Board15 June, 2012 57 EAP Crisis Team Immediate response Individual counselling for witnesses Group session for office employees Stand up talk and/or written message to rest of company Keep services available

    58. Oregon Federal Executive Board15 June, 2012 58 Media One person who talks to media Everyone else is told not to talk Instruct employees who deal with the public Protect impacted employees from the media Have statements and updates ready

    59. Oregon Federal Executive Board15 June, 2012 59

    60. QUESTIONS?

    61. Oregon Federal Executive Board15 June, 2012 61 Thank you for your attendance!

    62. Oregon Federal Executive Board15 June, 2012 62

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