Hitachi Capital Consumer Finance Loan Amend Guide

1. Hitachi Capital Consumer Finance Loan Amend Guide

2. Loan Amend: A Brief Introduction What does ‘Loan Amend’ do for you? • It allows you to amend ‘one’ or ‘several’ elements of a previously proposed application without the need for an additional customer application being made. Why is ‘Loan Amend’ good for you? • Speeds up processing time • Gives an automatic decision where possible • Reduces the number of referrals that you get This presentation will run through the process of ‘Loan Amend’ and advise you of the various amendments that can be made.

3. Process to Amend Loan: Follow the steps Click Applications and then List Applications Change either Goods Price, Deposit or Term Choose relevant Application Click Calculate Click Amend • To amend a loan go to List Applications • You can only amend a loan if the funds have not been paid out to you the Retailer. • If the monies have been paid out the amend function will not be available. Apply Amendment

4. Choose the relevant application that you would like to amend Click Applications and then List Applications Change either Goods Price, Deposit or Term Choose relevant Application Click Calculate Click Amend • Choose the Application you would like to amend Apply Amendment

5. Click Amend to start making changes Click Applications and then List Applications Change either Goods Price, Deposit or Term Choose relevant Application Click Calculate Click Amend • Click Amend to start making changes Apply Amendment

6. Making the relevant changes Click Applications and then List Applications Change either Goods Price, Deposit or Term Choose relevant Application Click Calculate Click Amend • There are several amend options available to you: • Goods price • Deposit • Term • We will now run through each amend option individually Apply Amendment

7. Calculating the Amendment: Goods Price Click Applications and then List Applications Change Goods Price Choose relevant Application Click Calculate Click Amend • Amend the goods price here and click calculate • The box on the right will appear advising of new • amount, number of payments, amount of • payment and APR Apply Amendment

8. Calculating the Amendment: Deposit Click Applications and then List Applications Change Deposit Choose relevant Application Click Calculate Click Amend • Amend the deposit here and click calculate • The box on the right will appear advising of new amount, number of payments, amount of payment and APR Apply Amendment

9. Calculating the Amendment: Term Click Applications and then List Applications Change Term Choose relevant Application Click Calculate Click Amend • Amend the term here and click calculate Apply Amendment • The box on the right will appear advising of new • amount, number of payments, amount of payment, • APR

10. Apply Amendment Click Applications and then List Applications Change either Goods Price, Deposit or Term Choose relevant Application Click Calculate Click Amend • Once you have made the relevant amend, you will need to Apply Amendment for any changes you have made to be processed. Apply Amendment

11. Decision: Accept Click Applications and then List Applications Change either Goods Price, Deposit or Term Choose relevant Application Click Calculate Click Amend • There are 2 amendment decisions. The example above shows an Accept. The amended application will be accepted if the following criteria has been met: • Goods Price – if you increase the amount by no more than £50 or you have reduced the original amount • Deposit – if the deposit meets internal policy requirements • Term – if the term applies to your offering Decision Accept Apply Amendment

12. Decision: Refer Click Applications and then List Applications Change either Goods Price, Deposit or Term Choose relevant Application Click Calculate Click Amend • If you increase the original amount by more than £50 then additional checks and searches will be required. Your application status will automatically go to ‘referred’ • If the original application is older than 30 days your status will go to ‘referred’ • The application will then follow the normal referral process (see local process or speak to your Line Manager) Decision Refer Apply Amendment