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Working in Teams

Working in Teams . References. Team Dynamics , Housal, Debra Southwestern/Thomson Learning, 2002 Teams, Structure, Process, Culture, and Politics , Aranda, Eileen K. and Luis, Prentice Hall, 1998 The Wisdom of Teams, Katzenbach, Jon and Smith Douglas, Harper Business, 1994

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Working in Teams

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  1. Working in Teams

  2. References • Team Dynamics, Housal, Debra Southwestern/Thomson Learning, 2002 • Teams, Structure, Process, Culture, and Politics, Aranda, Eileen K. and Luis, Prentice Hall, 1998 • The Wisdom of Teams, Katzenbach, Jon and Smith Douglas, Harper Business, 1994 • “How Management Teams Can Have a Good Fight”, Eisenhardt, Kathleen, Jean Kahwajy, and L. J. Boureois III, Harvard Business Review, 1997

  3. Objectives • Phases of a team • Advantages to teams • Characteristics of a good team • Barriers to team efficiency • Habits of a good team

  4. Advantages of Teams • Cost Effective • Better Morale • Time Effective • Better decision-making • Compressed product life cycle Any disadvantages to teams?

  5. Team Structure • Team Size • Team Membership • Team Skills • Stability of the team • Purpose

  6. Purpose of the Team • What is the purpose of the team? • Each member must understand • Team members’ interest

  7. Goals Once the team’s purpose is clarified, team members must set the goals the team wishes to accomplish! Create a plan to achieve the goals set • Written • Realistic • Specific • Monitored

  8. Team Process Performing Forming Storming Norming

  9. Forming • First meeting of the team • Define what they need to accomplish and how the team will operate • Develop measures for short and long term success • Having short term goals, reinvigorates • Long term is the ultimate purpose • Establish ground rules of operation

  10. Ground Rules • When and where the team meets • Substitutes allowed at meetings • Team records, what,who,how • Work expectations of members • Confidentiality • Participation…...

  11. Participation Conversation Continuum Closed Open Debate Discussion Dialogue Focus is on exploring and understanding ideas and people Focus is on defending and winning Focus in on persuading, prioritizing, and deciding

  12. Storming • Revisions of the initial rules and goals • A reality check of what can be accomplished • Tensions usually come up here, must reach consensus, usually about personalities • Breakpoint comes when the team gets mired in discussions about what to do and who should do what...

  13. Norming • Create Cohesion • Rely on each other • Constructive feedback • Effective management of conflicts • Reinforcement

  14. Performing • Operate well as a team • High Morale • Accomplishments • Open participation • Cooperation • Task oriented • Can challenge each other • There is interpersonal conflict but it can be resolved without rancor

  15. Habits of a Good Team • Share common goals and work collaboratively • Open and frequent communication • Inclusive attitude • Share leadership and problem-solving tasks • High level of trust and cooperation • Handle conflict well

  16. Traits of a Good Team Member • Treats others professionally • Cooperative • Positive outlook • Reliable • Good communicator • Open to change • Listens well • Trustworthy • Diplomatic • Willing to learn

  17. Barriers to Successful Teams • Anti-social people • Individualism • Skill segregation • Role segregation • Inexperience • Group think • Can’t cope with change • Can’t make a decision • Lack of support • Difficult members

  18. Working with Difficult People • Controlling/Aggressors • Volcanoes • Passive/aggressive • Complainers • Lazy Bums • Defiant • Don’t get angry • Praise achievement • Refer to rules/goals • Offer to help • Treat others as you would like to be treated • Acknowledge their point of view then offer yours • Pick up on non-verbal cues • Criticize negative behavior not the person

  19. When is it good to use a Team?

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