MRA-CMOR Interviewer Training: Interactivity in the Classroom

1. MRA-CMOR Interviewer Training: Interactivity in the Classroom Interactivity in Training: What is it?

2. Interactivity in the Classroom • Training Objective: • This module is designed to guide Interviewing Center Trainers on: • How to define classroom interactivity. • Why interactivity is important in the classroom.

3. Interactivity in the Classroom • Training Objective: • This module is designed to guide Interviewing Center Trainers on: • How to use interactive techniques in relation to both learning styles and to generational preferences in learning. • The Trainer’s role in training interactivity. • Specific activities that are interactive and can be used in the classroom.

4. Interactivity in the Classroom • Interactivity is the involvement of trainees in training activities and the exchange of information and knowledge.

5. Interactivity in the Classroom Why is interactivity important in training? • Interactivity: • Gives the trainer a good idea of what each trainee knows. • Gives the trainer insight into what each trainee needs. • Gives the trainer insight into what motivates and interests each trainee. • Helps the trainer identify each trainee’s learning style.

6. Interactivity in the Classroom • Different Learning Styles: • V = Visual • A = Aural • R = Read/Write • K = Kinesthetic www.vark-learn.com

7. Interactivity in the Classroom • Interactivity: • Helps the trainer identify what classroom materials and activities will match the learning styles of trainees.

8. Interactivity in the Classroom • Charts • Graphs • Symbols • Flow charts • Visual learners prefer information in the form of: • Other presentation methods using color, symbols and other visual representations of information that could have been presented in words.

9. Interactivity in the Classroom • Aural learners prefer information that is heard. Present using: • Lectures • Tutorials • Tapes • Group discussions • Speaking / Discussing

10. Interactivity in the Classroom • Read / Write learners prefer information displayed as words. Present using: • Handouts • Text-based presentations. • Reading and writing in all its forms

11. Interactivity in the Classroom • For Kinesthetic learners, present information using: • Role play • Presentations showing actual skills to be learned • Actual practice of skills to be learned

12. Interactivity in the Classroom • Interactivity: • Helps trainees get to know each other more quickly and easily.

13. Interactivity in the Classroom • Makes trainees feel more comfortable in their environment because many of them came from a highly interactive environment. • Encourages trainees to be more physically active and alert.

14. Interactivity in the Classroom • Interactivity: • Appeals to generation X and Y, the MTV generation, and the computer/video game generation.

15. Interactivity in the Classroom • Interactivity: • Appeals to Baby Boomers who enjoy group participation and high social interaction.

16. Interactivity in the Classroom • Interactivity appeals to trainees who are accustomed to: • Multi-tasking (X) • Being entertained (Y) • Achieving group goals (Boomers)

17. Interactivity in the Classroom How do you include interactivity in training? • Some general tactics for interaction: • Icebreakers: • Games • Contests

18. Interactivity in the Classroom • Some general tactics for interaction: • Group Exercises • Knowledge and Experience Sharing • Role Plays • Quizzes, Tests and Individual Exercises

19. Interactivity in the Classroom • Specific Details on Interactive Tactics • Icebreakers • Always start training with an opening icebreaker to set people at ease and to get everyone familiar with each other.

20. Interactivity in the Classroom • Specific Details on Interactive Tactics • Icebreakers • Let trainees choose how much to reveal; don’t get too personal too quickly.

21. Interactivity in the Classroom • Icebreakers • Make the exercise fun and easy and make sure it involves trainees interacting with each other. Specific Details on Interactive Tactics

22. Interactivity in the Classroom • Specific Details on Interactive Tactics • Icebreakers: Some Samples • Draw a picture of self and answer three questions about self.

23. Interactivity in the Classroom • Specific Details on Interactive Tactics • Icebreakers: Some Samples • Ask trainees to interview each other and present a profile to the class.

24. Interactivity in the Classroom • Specific Details on Interactive Tactics • Icebreakers: Some Samples • Conduct a team exercise where 1-2 groups must work together to succeed on some task or survive some peril.

25. Interactivity in the Classroom Books on Icebreakers: • Icebreakers (Cennaught Training) • Andy Kirby $89.95 • Big Book of Icebreakers: Quick, Fun Activities for Energizing Meetings and Workshops • Edie West $19.95 • Getting Together: Icebreakers and Group Energizers • Lorraine L. Ukens $45.00

26. Interactivity in the Classroom Books on Icebreakers: • 201 Icebreakers • Edie West $19.58 • Icebreakers: A Sourcebook of Games, Exercises, and Simulations (Training Activities) • Ken Jones $89.95 • Big Book of Presentation Games: Wake-Em-Up Tricks, Icebreakers, and other fun stuff • John W. Newstrom • Edward Scannell $13.97

27. Interactivity in the Classroom • Specific Details on Interactive Tactics • Games: • The objective of the game should be to either teach a principle or demonstrate proficiency/acquiring of a skill.

28. Interactivity in the Classroom • Specific Details on Interactive Tactics • Games: • Make the game “winnable” or the goal achievable. Trainees remember more if they enjoy success.

29. Interactivity in the Classroom • Games: • Keep games short: No longer than 10-15 minutes so the lesson is remembered. Specific Details on Interactive Tactics

30. Interactivity in the Classroom • Specific Details on Interactive Tactics • Games: • Keep games simple so trainees don’t get caught up in learning / following the rules.

31. Interactivity in the Classroom • Specific Details on Interactive Tactics • Games: • Relate games to what trainees know so it’s familiar and doesn’t get in the way.

32. Interactivity in the Classroom • Games: Examples of games that can be adapted: • Life • Jeopardy • Monopoly • Price Is Right • Let’s Make A Deal • Who Wants To Be A Millionaire?

33. Interactivity in the Classroom • Specific Details on Interactive Tactics • Contests: • Group contests are preferred, as they increase interaction and avoid individual embarrassment.

34. Interactivity in the Classroom • Specific Details on Interactive Tactics • Contests: • Make the prize or goal attainable for one or more groups.

35. Interactivity in the Classroom • Specific Details on Interactive Tactics • Contests: • Some physical activity during the contest is good, but don’t make it too physical (not everyone can compete / someone could be injured).

36. Interactivity in the Classroom • Specific Details on Interactive Tactics • Contests examples that can be adapted to training: • Survivor • Fear Factor • The Great Race

37. Interactivity in the Classroom • Specific Details on Interactive Tactics • Group Exercises: • Have each group choose a leader / spokesperson (to assess assertiveness and initiative).

38. Interactivity in the Classroom • Specific Details on Interactive Tactics • Group Exercises: • Have each group present results (to assess verbal communication and presentation skills).

39. Interactivity in the Classroom • Specific Details on Interactive Tactics • Group Exercises: • Exercise should involve some task the group must perform or solve (gets trainees used to working together).

40. Interactivity in the Classroom • Specific Details on Interactive Tactics • Knowledge and Experience Sharing: • Ask class to share what they know about the subject of the project. • Allows trainer to assess how much background to include in training. • Gives trainees an opportunity to relate what they know to the project.

41. Interactivity in the Classroom • Specific Details on Interactive Tactics • Knowledge and Experience Sharing: • Identifies trainees who could help slower members later on in the class. • Instills pride in trainees that they can demonstrate proficiency; that is a good motivator.

42. Interactivity in the Classroom • Specific Details on Interactive Tactics • Role Play: • Make sure trainees take it seriously and stay in role. • Create simulations of real situations to practice. Don’t do free-form role play; have scripts. • Role play should include drills at rapid pace, with targeted responses to objections and concerns (not just reading questions correctly). • Always include a debriefing after role play: What could have been done differently?

43. Interactivity in the Classroom • Specific Details on Interactive Tactics • Quizzes, Tests, Exercises: • ‘Fill in the blank’ is best (reduces guessing and demonstrates real knowledge).

44. Interactivity in the Classroom • Specific Details on Interactive Tactics • Quizzes, Tests, Exercises: • Include several quick quizzes throughout training rather than one long exam at the end (trainer gauges progress sooner and trainees absorb smaller units better).

45. Interactivity in the Classroom • Specific Details on Interactive Tactics • Quizzes, Tests, Exercises: • Provide handouts that are graphically appealing and easy to read. Avoid poor photocopying.

46. Interactivity in the Classroom • Specific Details on Interactive Tactics • Quizzes, Tests, Exercises: • Structure quizzes and test so that the corrected paper can be retained as notes to use while interviewing.

47. Interactivity in the Classroom • Specific Details on Interactive Tactics • Quizzes, Tests, Exercises: • Interactivity can also occur through individual exercises in a self-directed learning computer module. • Module should include choices and decision making.

48. Interactivity in the Classroom • Specific Details on Interactive Tactics • Quizzes, Tests, Exercises: • Module should reward correct answers (for example, a cheer when correct answer is chosen). • Module must allow interviewer to demonstrate a skill / task has been learned.

49. Interactivity in the Classroom • Some General Interactivity Pointers: - Your training must be: • Targeted • Interesting • Easy to Follow • Realistic • Collaborative • Controlled by the trainees • Personal

50. Interactivity in the Classroom • Interactivity Pointers: • Targeted Training: • Assess your audience: What is their typical profile? • Aim your content to that profile visually, culturally and intellectually.