FIS Enterprise Solutions EPK/EPM Implementation

1. FIS Enterprise SolutionsEPK/EPM Implementation Debbie Bellish, Jon Hale, Truman Hale, Daun Hugi, Barb Mours Fidelity National Information Services (FIS)

2. Agenda • Business Situation • Implementation Approach and Schedule • Lessons Learned • Results • Sample Views/Reports

3. Business Situation • Large geographically dispersed resource pool of 750 serving 100+ financial services customer account teams • Resource staffing requirements/capabilities critical • Access database utilized for resource staffing • PMBOK-based project management methodology • Formalized in 1999 and continuously improved • Emphasis on scope, time (schedule) and budget management with software development influences • Defined project management roles and organization • Manually intensive report production • Lotus Notes database for document (including .mpp files), risk, issue, action item management • Minimal user Project Server experience • Other divisions had implemented Project Server User’s Meeting January 23-25, 2007 3

4. Business Situation Project Objectives: • Integrated project and resource information • Enhanced capacity and resource planning capabilities • Presented in automated, user configurable dashboard views User’s Meeting January 23-25, 2007 4

5. Project Team Arrangement

6. Implementation Approach • Phased Approach • Phase 1 - Implement MS Project 2003 Server, MS Project Professional 2003 and MS Project Web Access (PWA), EPK Portfolio, EPK Resources, and Enterprise Resource Planning • Retire Access database Complete

7. Implementation Schedule User’s Meeting January 23-25, 2007 7

8. Approach and Schedule Phased Approach Phase 2 - Implement MS Share Point Team Services (document management and team information), Rational (risks, issues, action items, defects) and automated status reporting Retire Lotus Notes tool Phase 3 – Implement EPK Time and interfaces to Oracle Financials Retire PlanView In Progress – 1Q ‘07 2007 Dates TBD User’s Meeting January 23-25, 2007 8

9. Lessons Learned • Successes • Smooth implementation facilitated by: • Established resource and project management practices • Heavy user involvement in requirements, testing and support • Virtual training and job aids, plus live meeting Q&A sessions, provided on demand training solution for users • Opportunities/staffing guidelines identified tool best practices • Change champions facilitated tool adoption • Inclusion of requirements into EPK core product • EPK Group configuration review User’s Meeting January 23-25, 2007 9

10. Lessons Learned • Challenges • Virtual team: needed face-to-face interactions at critical junctures • Internal project that required significant project management discipline • Recreating Access database functionality vs. defining “real” requirements • User representatives needed direct line of communication with EPK Group regarding requirements • Delayed testing of EPK and lack of understanding of core functionality led to theorizing about the tool

11. Lessons Learned • Challenges • Integration with corporate HR systems, e.g., PeopleSoft • Major configuration error (most codes on Project Server vs. EPK) corrected late in the development cycle • Lack of resource Requirements visibility in Capacity Center requires reliance on reports vs. standard EPK functionality User’s Meeting January 23-25, 2007 11

12. Results • Other FIS divisions have adopted (or plan to adopt) EPK after reviewing the solution • Increased productivity • Collocated, refreshed project status and resource information readily available • Portfolio visibility for executives and senior management

13. Sample Project Health Views

14. Sample Resource Plan User’s Meeting January 23-25, 2007 14

15. Sample Project Financial Views User’s Meeting January 23-25, 2007 15

16. Sample Capacity Center Views User’s Meeting January 23-25, 2007 16

17. Sample Capacity Center Views User’s Meeting January 23-25, 2007 17

18. Sample Reports User’s Meeting January 23-25, 2007 18

19. Sample Reports User’s Meeting January 23-25, 2007 19

20. Sample Reports User’s Meeting January 23-25, 2007 20

21. Sample Reports User’s Meeting January 23-25, 2007 21

22. Sample Reports User’s Meeting January 23-25, 2007 22

23. EPM Information Site User’s Meeting January 23-25, 2007 23

24. EPM/EPK Training Solution User’s Meeting January 23-25, 2007 24

25. Questions?