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Inbound Outbound Call Center Services

Inbound and outbound call center services provided by Noidaexim can be used for growing customer satisfaction levels. Our agents provide quick query resolution and always meet SLAs. https://www.noidaexim.com/inbound-callcenter.php

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Inbound Outbound Call Center Services

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  1. Inbound Call center Services vs. Outbound Call Center Services Call center outsourcing for monetary gains has become quite a trend these days. As businesses look to increase profits by cutting costs, there is a bias towards the cheapest vendor when it comes to the selection of an outbound or inbound call center outsourcing vendor. https://www.noidaexim.com

  2. Inbound call center services are provided by agents after receiving a call from a customer. Generally, such calls are query-based or issue-based. In both the cases, an agent provides step-by-step instructions and resolves the issue on call or answers the relevant query. • Outbound call center services are the ones in which agents make calls to people for a variety of purposes. The most common uses of outbound services are telemarketing and lead generation. However, nowadays outbound services are also used for appointment setting, collection, customer feedback etc. https://www.noidaexim.com

  3. While both these services are call-based, the skills required for them are different. An inbound call center services agent needs to have a logical mindset to understand customer issues and provide resolutions. On the other hand, an outbound call center services agent should be articulate and persuasive. The challenge of meeting targets in an outbound process can be particularly straining for an agent. Therefore, it is important for agents to be mentally strong and they should be able to handle pressure very well. When it comes to inbound calling, agents have certain specific KPIs that should be met at all times like FCR, AHT, QA score, CSAT etc. https://www.noidaexim.com

  4. Both these services have their own importance and their significance varies according to the specific requirement of a company. In case, a company already has sprawling business, it would require inbound services more than the outbound services. And, if a company is losing clients/customer fast, then it would need the help of a capable outbound call center outsourcing partner to stem the rot and bring in new business. https://www.noidaexim.com

  5. Contact us • 505, Chiranjiv Tower, Nehru Place, New Delhi 110019, INDIA • Call us on : +91-9891504989 • E-mail us on : sales@noidaexim.com • https://www.noidaexim.com https://www.noidaexim.com

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