Why Use a PCO or a DMC

1. Why Use a PCO or a DMC Professional Congress Organizer Destination Management Company

2. Michael R Tovee Asia - Europe - Middle East - Southern Africa - South Pacific www.worldmarketinggroup.com WORLD MARKETING ROUP “Our business is serving yours”

3. The Beginning

4. The Middle East that is…….

5. And now Great Britain Italy Spain Portugal Dubai Russia Turkey Southern Africa Australia New Zealand

6. Pacific World Bali Pacific World Cambodia Pacific World China Pacific World Hong Kong Pacific World Malaysia Pacific World Singapore Pacific World Thailand Pacific World Vietnam

7. Why play around! Help is here and there! Professional Congress Organizer Destination Management Company

8. You have a conference in Singapore You need Airport transfers VIP transfers A hotel Conference venue Breakout rooms Badging Audio visual Simultaneous translation Welcome reception Spouse program Private dinners Local promotion Shipping equipment Etc, etc, etc

9. So many changes They’ve invited local Dignitaries Where do I start Get me a map Get the valium!

10. No matter how big or how small your conference is The DMC or PCO will come to your rescue

11. How does one find one of those PCO or DMC things! Tourist Boards/Convention Bureaus Conference Planner Directories SITE ICCA MPI Hotel Partners Recommendations And there’s always WMG!!!!!

12. The PCO The Professional Congress Organizer Venue selection to suit your needs Hotels right for your delegates Reputable suppliers AV - Set design The right transport company Badging Staffing Local Promotion Printed materials Registration Off-site venues / Creative coffee breaks

13. The DMCThe Destination Management Company Creative Venues Day events for guests Off-site functions - one of a kind events Theme events Transportation from coaches to limousines Buying power - Hotel corporate accounts All the extras - Giveaways, Room gifts Licensed guides Some DMC’s are PCO’s as well Creative Transport

14. Now you have your PCO/DMC It’s all about communication Listen, Learn, Liaise When in Rome! You won’t get lost in translation!

15. I’ve never been to China …I said I needed a Barco

16. Can always be lost in translation! Hmm……. why he want dog in conference loom? Fancy calling dog barco

17. The Value Add Culture Customs Protocol Religion Local Intelligence Home base assistance Local Jargon The Marquee, The Marquis and The Marquee!!! and when I came to America

18. What I mean I disagree. End of discussion A bit disappointing Very good You fool What’s understood He accepts my point of view It exceeds expectation It’s poor or mediocre He’s listening to me What Brits Say I hear what you say Quite good Not bad With the greatest respect

19. Import Laws Customs and Immigration And cutting the red tape When best not to go Security Local Laws Security The Paperwork

20. A different way of thinking L to R and R to L Language Don’t Assume

21. Financial Management Currency Tax Reclaim Buying Power

22. What’s understood Think about it and do what you like This is not important He’s not decided yet What I mean This is an order, do it or be prepared This is the primary purpose of our discussion Forget it, I don’t like it What Brits Say Perhaps you would like to think about it, I would suggest, it would be nice Oh by the way Could we consider other options

23. What’s the difference between a PCO and a DMC A PCO arranges all your conference needs A DMC creates events and manages logistics PCO’s partner with DMC’s DMC’s partner with PCO’s Both complement and/or assist one another And some do both

24. What are the benefits to you? Less stress Happier customers Buying power Local expertise Mr & Ms Fixit More resources

25. It really happened – honest! “Our group decided to take a short cut through the Kuwaiti Embassy garden! ” DMC got them out of Jail “Our delegate decided to kiss a local lady in the elevator” PCO prevented jail time “The group availed of too much airline hospitality!” DMC provided wheelchair assistance and collected all the left behind golf clubs! “And if a real emergency occurs they know what to do”

26. It’s the last day – departures YES! The group is leaving on a charter – easy! It’s over! OR IS IT?

27. What’s understood Good idea, keep developing It was his fault They will probably do it He likes the idea What I mean Bad idea don’t do it It’s your fault I have no intention of doing it You’re nuts! What Brits Say Please think about it some more I’m sure it’s my fault I’ll bear it in mind This is an original point of view

28. Our aim……………….. Deliver a flawless event to you, your customer, and your boss Allow you to live longer and be a nuisance to your children

29. What Brits Say You must come for dinner What’s understood I will get an invitation

30. And what do we Brits mean? Time’s up. Let’s finish this encounter

31. One last piece of advice! PCO or DMC Don’t leave home without one !!

32. Thank You Asia - Europe - Middle East - Southern Africa - South Pacific www.worldmarketinggroup.com WORLD MARKETING ROUP “Our business is serving yours”