Healthy Lifestyles Program Overview

1. Healthy LifestylesProgram Overview Healthy Lifestyles is a lifestyle management program that employs a comprehensive approach to wellness with the goal of reducing risk factors and improving overall health.

2. Healthy Lifestyles: Program Overview • Healthy Lifestyles is a wellness program that fully integrates a compelling suite of tools to achieve maximum member engagement and results. • Healthy Lifestyles is designed to help people make healthy behavior changes in five key areas: • Tobacco use • Weight management • Diet • Exercise • Stress management

3. Healthy Lifestyles: Goals Healthy Lifestyles helps participants create their own health improvement plans to help them: • Understand the total effect of unhealthy behaviors on their overall health status • Realize the impact unhealthy choices and behaviors are having on their life • Envision how their life could be by making healthier choices • Identify the daily situations that spark these behaviors and deciding how to deal with them • Build and follow a personalized strategy that will change and improve lifestyle choices

4. Healthy Lifestyles: Key Features • Customized health programs and planning tools • One-on-one coaching • Access to network fitness centers • Discounted access to alternative therapy service providers • Online communities of interest • Modules for kids and teens • Points and rewards • Healthy Lifestyles program features include:

5. Healthy Lifestyles: Benefits Members: • Identify lifestyle issues & change behaviors • Create a support network • Make tangible steps to improve health • See quantifiable results & be rewarded

6. Healthy Lifestyles: Complete Healthy Lifestyles Complete fully integrates a comprehensive suite of tools to achieve maximum member engagement and results, including: • Comprehensive marketing outreach to get eligible members involved • One-on-one coaching available online and by phone • Online and community health improvement programs • Tobacco cessation powered by the leading QuitNet program • Physical activity programs, including access to fitness centers • Organized access to complementary and alternative practitioners • Online communities of people helping each other achieve goals. • Points rewards provides positive reinforcement • Measurement – provides full reporting

7. Healthy Lifestyles Complete allows employees to choose why, how, and where they participate and adapts to their unique health needs. Employees can enroll online, in-person or by phone Employees can set their own goals or seek guidance through a health risk assessment (HRA) A Personalized Action Plan gets employees started right away Healthy Lifestyles: CompleteFlexible Approach

8. Healthy Lifestyles: Points & Rewards Members can: • View points • View activity • Redeem points for • prizes

9. Healthy Lifestyles: 360° Health Integration • Healthy Lifestyles seamlessly integrates communication and coordination with other 360º Health programs via: • Referrals - into the program from other areas help ensure identification at the earliest opportunity • Member Data Platform – transfers and referrals into and from each 360° Health program are more easily facilitated through Healthy Returns System

10. Healthy Lifestyles: Identification of Members • For one-on-one coaching, we proactively identify members using the following eligibility criteria: • Health assessment reveals at least one behavioral trigger: • Weight • Tobacco • Stress • Diet • Exercise • Intention to change behavior within six months • Willingness to receive telephone contact • At least 18 years old

11. Healthy Lifestyles: Member Outreach For one-on-one coaching, the health coach initiates outreach to identified members via an outbound telephone call to: • Follow up on the member’s HRA results • Establish rapport • Capitalize on the member’s “What’s In It For Me” • Confirm behavior change readiness • Conduct an in-depth behavior change assessment to determine participant knowledge, attitude and behaviors