400 likes | 563 Views
Welcome to the VA Puget Sound Health Care System Thank you for your service!. www.healthmap.wordpress.com. Agenda for New Patient Orientation. Welcome What we stand for Comprehensive healthcare – Patient Aligned Care Team (PACT) Specialty care services Pharmacy overview
E N D
Welcome to the VA Puget Sound Health Care System Thank you for your service! www.healthmap.wordpress.com
Agenda for New Patient Orientation • Welcome • What we stand for • Comprehensive healthcare – • Patient Aligned Care Team (PACT) • Specialty care services • Pharmacy overview • Important contacts and telephone numbers • Questions
What is your role in your Healthcare? You, the Veteran, are the most valuable member of the healthcare team • Where are you in your lifelong journey? • What role does the VA play in your healthcare? • How can we design a roadmap for your success? • Please write down your questions
Integrity Commitment Advocacy Respect Excellence
VHA Mission “Honor America’s Veterans by providing exceptional health care that improves their health and well-being.” www.facebook.com/vapugetsound www.twitter.com/vapugetsound
Leadership Team DeAnn Lestenkof Deputy Director William H. Campbell, MD, FACHE Chief of Staff Karen AllenAssociate Director For Nursing Service David A. Elizalde Director Walt Dannenberg Assistant Director
Vision – Our Promise to Veterans • The Veterans Health Administration will provide exemplary services that are both patient-centered and evidence-based • Care will be delivered by engaged, collaborative teams in an integrated environment that supports learning, discovery and continuous improvement • It will emphasize prevention and contribute to the Nation’s well-being through education, research and service in national emergencies
Statistics for VA Puget Sound Health Care System for 2011 • 86,609 Veterans Served • 2,820 Employees, 1,239 are Veterans • $566.2 Million Medical Expenditures • $63 Million Pharmaceutical Purchases • 459 beds • 6,488 Surgeries • 856,680 Outpatient Visits
To Make An Appointment To schedule, reschedule, or cancel an appointment with provider or nurse: • Call the Centralized Scheduling Center (CSC) at 1-800-329-8387, X71234 • The CSC is open 7 am – 7 pm, Mon – Fri (excluding Federal holidays) • Please contact us immediately if you are not able to make your scheduled appointment. This will allow us to reschedule your appointment in a timely manner and give access to a fellow Veteran • You will receive automated telephone appointment reminders and postcard appointment reminders • For Patient Safety we ask for two identifiers with every contact: Full Name and Date of Birth Or Full Name and Full Social Security Number
24/7 Nurse Advice Telephone Line • Call 1-800-329-8387, Ext 72273, for immediate access to a triage nurse • Your provider will be alerted about after-hour triage calls within one business day, and will follow up with you
Veterans Crisis Line • If you are having thoughts of harming yourself or someone else, please call 911 or go to the nearest hospital • Veterans Crisis Line 1-800-273-8255(1-800-273-TALK), press 1
Emergent/Urgent Care • In an emergency go to the nearest emergency room, call 911 if needed • There are no emergency services available at American Lake VA • If you are having life-threatening symptoms, call 911 • The VA will not pre-approve payment for non-VA emergent or urgent care
The VA Considers Emergencies as Risk of: • Loss of life • Loss of limb • Loss of eyesight
Prescriptions • VA Puget Sound Pharmacy • Window pickup reserved for new prescriptions that your provider wants you to start immediately • Check-in with a pharmacist for prescription counseling • Consolidated Mail Outpatient Pharmacy (CMOP) • For all other prescriptions • Medications are mailed to your address on record • Contact the pharmacy if you change your address and/or phone number
Prescription Refills • Request refills as soon as you receive your prescription or at least 2 weeks before you will run out • 24 hour automated telephone refill line • 206-277-4000 (Seattle) or 253-583-3000 (American Lake) • Select option 1 • Internet refills • www.myhealth.va.gov
Medication Reconciliation • What is Medication Reconciliation? • Process of comparing your medication list with the VA medication list • Maintaining an updated, accurate list of all the medications you are actually taking • Why is it Important? • Informs your provider about all your medications so that your VA medications will not interfere with any other medications you may be taking, including over-the-counter medications or prescriptions from another provider • What should you do? • Tell your provider or pharmacist about medication changes • Keep an updated medication list
Patient Aligned Care Team (PACT) & YOU • PACT is a team-based approach to YOUhealth care that delivers efficient, comprehensive, and continuous care • YOU will be at the center of your PACT teamlet, which includes your provider, RN care manager, LPN/ health-tech & patient services assistant, as well as social workers, dieticians, pharmacists, mental health providers, case managers, and other specialists as needed • It putsYOUat the center of your relationship with your PACT team
Enrollment with Your PACT Team To stay enrolled with your PACT Team, please: • See your primary care provider at least once a year • Remaining with the same provider & PACT team will help ensure continuity and quality of care • Visit the Eligibility Office once a year to update your Means test if required
Specialty Care Services • Anesthesiology • Audiology/Speech • Cardiology • Dermatology • Gastroenterology • Internal Medicine • Gerontology & GRECC – Geriatric Research, Education, Clinical Center • Hematology • Infectious Diseases • Metabolism • MIRECC – Mental Illness Research, Education, Clinical Center • Nephrology • Neurology • Nursing • Oncology • Orthopedics • Pathology/Lab Medicine • Psychiatry • Psychology • Pulmonary Care • Radiology • Rheumatology • Rehabilitation Medicine • Spinal Cord Injury • Surgery • Urology
Mental Health Services The mission of the Mental Health Service is to provide a continuum of care that is innovative, evidence-based, recovery oriented and Veteran-centered. The Mental Health Service offers both Outpatient and Inpatient treatment. • Psychiatric Emergency Services (PES): Open 24 hours/day, located within the Emergency Room at the Seattle VA • Psychiatric Assessment Clinic (PAC): Open 8am-4pm M-F, located at American Lake • Inpatient Psychiatry: Veterans admitted by PES or PAC. The average length of stay is 5-7 days. The goal of inpatient psychiatry is to provide immediate safety and stabilization to Veterans, then to discharge to an appropriate level of care.
Mental Health Services - Outpatient • Evaluation and treatment • Medication Management • Brief Individual Counseling • Group Therapy • Case Management Services • Crisis Management • Family Counseling • Caregiver Support • Care coordination with other VA and community services
Rehabilitation Care Services • Rehabilitation Care Services offers: • Comprehensive Inpatient Rehabilitation • Specialty Outpatient Care Teams – Stroke, Multiple Sclerosis, Amputation, Polytrauma, Amyotrophic Lateral Sclerosis (ALS) provide life-long follow care • Rehab Specialty Care – EMG, Spine, Musculoskeletal, Physical Therapy, Occupational Therapy, Speech Therapy, Recreational Therapy, Vocational Rehabilitation, Rehab Nursing, Audiology services and Rehabilitation Psychology. • Center of Excellence for Multiple Sclerosis (MSCoE) • Regional Amputation Center (RAC) • Center of Excellence for Limb Loss and Prevention • Polytrauma Network Site (PNS)
Patient Advocacy Program • Patient Advocates are available at both of our divisions • They are in the office M-F from 9-12noon and 1-3:00pm • You may contact Patient Advocate office at 1-800-329-8387: • Dial ext 62160 for Seattle • Dial ext 72520 for American Lake • You can also reach the Patient Advocate Office by email at pugpatientadvocate@va.gov. Please be aware that this is not a secure way to share personal information. Please use this email only to make initial contact.
Outpatient Services for Women Veterans • Trained Women’s Health Primary Care providers are available at both Seattle & American Lake, as well as Community Based Outpatient Clinics • Services are available through the Women’s Health Clinic: primary care, gynecology, mental health, social work, pharmacy and nutrition • A choice of a female provider when assigned to primary care or mental health is available • Chaperones are available whenever you would like one • Maternity Care (Fee Service)
Inpatient Services for Women Veterans • If hospitalized at VAPSHCS, you will be provided a private or semi-private room (with a female roommate) with an attached bathroom with shower • If admitted to inpatient psychiatry, your room will have a door that locks for privacy • http://www.pugetsound.va.gov/services/women.asp • For further information, please contact your Women Veterans Program Manager, Jan Buchanan, MSW, MC, at 206-764-2441
Minority Veterans Program • Assist minority Veterans with VA health and benefits services, treating them with the respect and honor they deserve • Target outreach to minority Veterans through existing community networks • Minority Veterans Program Coordinators (MVPCs) are located at VA Regional Offices, VA Health Care Facilities, and VA National Cemeteries • For questions or concerns, please contact the MVPC Coordinator, Ms. Cathy Davidson, at 206-763-5363 or 253-589-4147
Social Work Services What can a Social Worker help with? • Social Workers help with a wide range of issues and work throughout the medical center. • Topics include: basic needs, housing, advance directives, accessing services, placements/long term care, in home services, finances, employment, transportation, care giving and many more. • If you have questions or problems, the social worker may assist directly and/or refer you. We may even help you figure out your needs and options.
Social Work Services How to reach Social Work Department: • Mon – Fri, 8am - 4:30pm (except Federal holidays) • 1-800-329-8387Ext 62646 • Calls for American Lake will be forwarded • In Seattle, Building 1, Room 207 • At American Lake, ask at front desk/check in
Living Better with Chronic Disease • Strategize to live better • Follow your treatment plans • Monitor your health • Know what to watch for • See your Provider for regular exams • Get support • Be informed • Check with your PACT for a list of classes
Healthy Living Messages • Eat wisely • Be physically active • Maintain a healthy weight • Be tobacco free • Limit alcohol • Get recommended screening tests and immunizations • Manage stress • Be safe • Get involved in your healthcare
Health Promotion & Disease Prevention • Be proactive • Emphasize prevention of chronic illness • Gain the skills and confidence to self-manage chronic conditions • Take more control of your health and well being • Learn how to change your lifestyle • Make shared decisions with your healthcare team
Reaching a Healthy Weight MOVE! Is a SELF-MANAGEMENT weight loss program for Veterans that encourages healthy lifestyle changes MOVE! Is free for all Veterans and offers: Your own weight loss plan Information on healthy eating from a Registered Dietitian Support from staff and others Classes to teach you how to live healthier www.move.va.gov GET STARTED TODAY! Call the MOVE! Office Toll Free at 1-800-329-8387 or (253) 582-8440, ext. 76683 to enroll in the MOVE! Program
What private health insurance do you have? • Having your private health insurance on file may help to defray your costs with the VA • We ask for your insurance to bill for services that are not service-connected. That money comes back to VA Puget Sound to fund Veterans’ health care • VA will bill your private insurance
Travel Benefits for Medical Care • You may be entitled to beneficiary travel mileage reimbursement. Please see the pamphlet provided • For your convenience, you may receive your reimbursement by mail • You may also request mileage reimbursement at the Beneficiary Travel Window at American Lake or Seattle VA • Please contact the Beneficiary Travel Office at 206-764-2120 if you have any questions
Non-Health Care Benefits from VA • For benefits such as Disability Compensation, GI Bill, Home Loans, Insurance, etc., please contact the VA Telephone Assistance Center or your local Veteran Service Office • VA Telephone Assistance Center at 1-800-827-1000 , 7:00am – 7:00pm, M-F except Federal Holidays • For Burial Benefits, please contact the Tahoma National Cemetery at (425) 413-9614
Virtual Lifetime Electronic Record (VLER) Health • Free program • Shares certain parts of your health record-VA, DoD and private partner- MultiCare • Secure network between partners • Sign Authorization to enroll and opt out • Sign up today
MyHealtheVet • Your gateway to Veteran health benefits & services • Web-based application intended for Veterans & their families • Helps Veterans, clinicians, family members, and healthcare providers access and track resources to achieve the best possible health outcomes
MyHealtheVet • One-time In-Person Authentication • Online Prescription Refills • Secure Messages • View VA Appointments • Chemistry/Hematology Lab Results • Vitals Tracking/Graphing • Personal Health history • Activity/Food Journals • Personal Information • Healthy Living Centers • VA Benefits and Services • Trusted Health Information • VA News & Feature Stories • Diseases and Condition Centers
Thank You for Your Service! Thank You for Choosing VA as Your Health Care Provider of Choice Questions?