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p o w e r f u l v o i c e m a i l a u t o a t t e n d a n t / I V R u n i f i e d m e s s a g i n g

FonoMail 2000. Wall-mount Version. p o w e r f u l v o i c e m a i l a u t o a t t e n d a n t / I V R u n i f i e d m e s s a g i n g . Rack Version. www.digitalvoiceanddata.ie. *. According to version. General Specifications.

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p o w e r f u l v o i c e m a i l a u t o a t t e n d a n t / I V R u n i f i e d m e s s a g i n g

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  1. FonoMail 2000 Wall-mountVersion p o w e r f u l v o i c e m a i l a u t o a t t e n d a n t / I V R u n i f i e d m e s s a g i n g Rack Version www.digitalvoiceanddata.ie

  2. * According to version General Specifications • 2, 4, 6 or 8 ports, scalable to a maximum of 8 • 1000 mailboxes • Up to 12 hrs Flash memory or Hard Disk (500 hrs min.)* • Internal Modem* • Ethernet connection* • Remote maintenance by modem or Internet* • Multiple switch support • 3 languages per unit • Connected to PBX analog ports www.digitalvoiceanddata.ie

  3. Versions • Easy Mail: 2 ports, 120 minutes of flash memory, 24 mailboxes. • FonoMail 2000 Wall-mount (Flash): 2 or 4 ports, up to 6 hours of flash memory. Options include external modem and ethernet connection for web based mailbox management and unified messaging. • FonoMail 2000 Wall-mount (HD): 4, 6 or 8 ports with hard disk. Options includes external modem and ethernet connection. • FonoMail Rack (19 inches): 4, 6 or 8 ports with hard disk, internal modem, ethernet connection (web based mailbox management and unified messaging). Remote notification by SMS is optional. www.digitalvoiceanddata.ie

  4. Operadora Automática Automatic Attendant I • Standard auto-attendant by extension or ABC directory • Customized auto-attendant by departments or combining departments and extensions • Different auto-attendants available for Day, Night and Break Mode www.digitalvoiceanddata.ie

  5. Automatic Attendant II • FonoMail 2000 receives the caller with a greeting message, offers the possibility of transferring to an extension, to a department or of using the alphabetic directory. • If the Call Screening feature is activated, the caller must give his/her name and the extension owner may choose to accept or reject the call. • If the call is not answered or is rejected, the caller is given the option of leaving a message in a confidential mailbox, contacting another extension or contacting the operator. Greeting Message 0 Wait Ext, Nº # Dept. Nº Call transferred to the operator Call transferred to the extension Alphabetic code Call transferred to group of extensions

  6. * According to version Voice Mail: Notification • All unanswered calls are automatically transferred to the voice mail unit which then greets the caller with the personal message of that particular extension and offers the possibility of leaving a message in the corresponding mailbox • Various methods are available to notify the user of the reception of a message: Extension: Call, message lamp, display, change in off-hook tone. Remote: Call is made to a fixed number, Cellphone... E-mail: Notification is sent to the e-mail address associated to the mailbox* SMS: Notification is sent to the Cellphone* • The user is able to listen to the messages from any DTMF phone having previously dialled a confidential user password www.digitalvoiceanddata.ie

  7. * According to version Voice Mail: Message Retrieval Various message retrieval methods are available to the user: By phone: dial the voice mail extension. The most recent unheard message is played automatically. *By phone: select the message from the web browser application, FonoMail 2000 calls and plays the message *By PC: from the e-mail editor. Open the e-mail and double click the attached file www.digitalvoiceanddata.ie

  8. * According to version Voice Mail: Management Each user mailbox may be managed via telephone or PC: By phone: dial the voice mail group and follow the menus *By PC: enter the unit’s IP address or click FonoMail 2000 in favorites

  9. Correo Vocal: Gestión II. Voice Mail: Management by Phone I Various menus are available to the user for mailbox customization. www.digitalvoiceanddata.ie

  10. Correo Vocal: Gestión II. Voice Mail: Management by Phone II The user is able to conveniently record several greetings by telephone : Message A: Hi,I’m not at my desk right now, please leave a message and I’ll get straight back to you Message B: Hi, I’m out of the office right now. For urgent matters call me on 696567567 Message C: Hi, I’m currently on vacation until September 1st. Please leave your number and I will get back to you on my return or for urgent matters contact Mary Jo Fernandez x324 www.digitalvoiceanddata.ie

  11. ** * Multimedia PC According to version Unified Messaging When the E-mail notification* parameter is configured, the user receives an e-mail either with the vocal message attached or which simply informs that a message has been received. The user clicks the message which is then played in the user PC**, by means of Jusan`s “GReCo” software or using a standard mediaplayer. www.digitalvoiceanddata.ie

  12. Web Based Management I With the Web option, the mailbox owner is able to conveniently manage messages and mailbox parameters via PC. http:\192.168.xxx.xxx 30 **** The user enters the relevant IP address, the extension and password.

  13. Web Based Management II All stored messages are displayed and the user is able to listen to selected messages by marking “Play” and clicking “Send”. The system calls the telephone number displayed (external or internal) and plays the message. www.digitalvoiceanddata.ie

  14. Web Based Management III The user is able to comfortably change the mailbox configuration via the PC screen. For example: To change the message used or the type of remote notification.

  15. Web Based Management IV The SMS option (FonoMail 2000 Rack only), apart from facilitating remote notification by SMS, enables SMS messages to be sent to any destination with the advantage of being able to enter the message on the PC keyboard. www.digitalvoiceanddata.ie

  16. A customized configuration may be established for each individual mailbox. • The administrator has access to on-screen statistics. Administrator Web Based Management The system administrator has access to the general and global parameters via LAN/Internet.

  17. Programming • Installation Wizard for quick installation of standard settings (Windows 98, 2000 or NT, XP) • Windows based setup program • Graphic Applications Generator (GUI) for the development of customized applications • Different programs may be activated according to the day, date and time (e.g day mode, night mode ...) • A weekly or yearly calendar is created to define the daily operating modes • Bank holidays and feast days may be programmed to form part of the calendar

  18. Customization • The FonoMail 2000 setup program enables the simple creation of customized, primary level auto attendants and voice response applications • More advanced applications may be created using the Graphic User Interface (GUI)

  19. Statistics • A set of counters is available to track the number of times different events occur (e.g messages left, options selected...) • This information may be presented either as text or in graphical format

  20. * According to version Remote Maintenance Telemaintenance and Telemanagement features are available with FonoMail 2000 via modem (internal), or via Internet (Public IP)*. Various key functions may be carried out on a remote basis • Mailbox creation • Recording of personal mailbox messages • Changing of the auto attendant greeting messages • Parameter modification www.digitalvoiceanddata.ie

  21. * According to version Hot Selling Points I • Powerful & feature rich Voice Mail platform • Advanced GUI for multi-level IVR and customized applications • Unified Messaging with no additional cost for UM seats* • Message update by e-mail* • Over 5000 units installed worldwide • (Does not include 10,000 units of previous generation) • OEM agreements with Siemens and Tenovis • Jusan’s rapid reaction capacity as R & D partner

  22. * According to version Hot Selling Points II • User mailbox management by phone, LAN and/or Internet* • Remote maintenance by modem or Internet* • Multiple personal greeting messages • Multiple switch support • SMS support* • Possibility of incorporating mailbox management and call recording via desktop CTI application* • 1u 19 inch rack unit or wall-mount versions www.digitalvoiceanddata.ie

  23. Further Advantages... FonoMail 2000, apart from its standard functions of Auto Attendant, Integrated Voice Mail and IVR with almost unlimited levels, may be used to provide made to measure solutions in many cases integrating databases and other PC based applications FonoMail 2000 Made to Measure Solutions • Digital Voice & Data Ltd. • Unit 5 Cleve Business Park, • Monaghan Road, Cork, • Ireland www.digitalvoiceanddata.ie

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