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Study Guide for Lecture Exam

Study Guide for Lecture Exam . Fall 2013. 31 questions. Multiple Choice. Chapter 1 5 questions. Definitions of Data, Information, Knowledge and Wisdom Information Infrastructure CBIS 4 components. Chapter 1 Cont. Table 1.1 Job description of: CIO Systems Analyst Business Analyst

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Study Guide for Lecture Exam

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  1. Study Guide for Lecture Exam Fall 2013

  2. 31 questions • Multiple Choice

  3. Chapter 1 5 questions • Definitions of Data, Information, Knowledge and Wisdom • Information Infrastructure • CBIS 4 components

  4. Chapter 1 Cont. • Table 1.1 Job description of: • CIO • Systems Analyst • Business Analyst • Network Manger • Database Administrator • Learn the first 4 New Consultative Functions of the MIS Department on Table 1.2

  5. Chapter 210 questions • Definition- Business process • Compare Business Process Reengineering and Business Process Management

  6. Chapter 2 • List the 3 business pressures…be familiar of what they are read page 39-45 a couple of times • Define the 4 organization Responses to Organization Pressures pg 46-47

  7. Porters 5 Competitive Forces • Definition of each of the 5 Porter’s Competitive force model • Definition of entry–barrier • Definition of Primary and Secondary activities within the Value Chain Model

  8. Competitive Advantage • Definition of Competitive Advantage • Definition of each of the 5 competitive advantage strategies

  9. Chapter 107 questions • Purpose of Information Systems pg 266 • Understand Transaction Processing Systems 10.1 (pg 266) • Batch Processing vs OLTP

  10. ERP • Definition of ERP • Understand Enterprise Application Integration • List the core ERP modules –figure 10.3 • List the extended ERP modules – figure 10.3

  11. Reports • Definition • Routine • Drill down • Key indicator • Exceptional • Comparative

  12. Chapter 119 questions • Definition of CRM • Definition of Customer touch points • Know each of the CRM customer touch points • Definition of Operational CRM systems • Benefits of Operational CRM systems (pg 295)

  13. CRM’s cont. • List the Customer facing applications CRMS • List Customer touching applications CRMS • Definition of Analytical CRM

  14. Supply Chain • Definition of Supply Chain • Supply Chain Visibility • Define the Components of SCM • Upstream, Internal, Downstream • The Flows of SCM • Material, Information , Money (financial) • Define Bullwhip effect • Look over figure 11.5

  15. Time to Purchase • MyITLAB

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