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What is Good NPS Score?

NPS score range is 100 to 100 and, it depends upon different industries. Some industries consider that 60 plus is a good score while it is not for other industries.ttttt

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What is Good NPS Score?

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  1. WWW.NOTIFYVISITORS.COM An ElaborativeGuide NET PROMOTER SCORE TRACK NPS FOR YOUR BUSINESS

  2. WWW.NOTIFYVISITORS.COM Net Promoter Score is an important metric toevaluate the growth of yourbusiness. NET PROMOTER SCORE You must run an NPSsurvey to gather sound feedback from customers in the form of websitepop-ups.

  3. WWW.NOTIFYVISITORS.COM YouneedtolookatNPS resultstogiveaboostto your businessgrowth. Analyze TheResults

  4. WWW.NOTIFYVISITORS.COM TRACKNPS NET PROMOTER SCORE CALCULATION Evaluate the growth of yourbusiness What is a net promotersystem The net promoter system is a complete open-source that helps you lookintotheblocksyouaregettingintheresultsandhowyoucanuse them to get sustainableresults.

  5. WWW.NOTIFYVISITORS.COM READTHENPS RESULTS Below are the ways: Keep track of performance overtime Focus on the resultsof follow-upquestions INTROSPECT THE SEGMENTS irst, create different segments ofcustomers based on their age-group, preferences, gender, loyal customers, and soon. It is a fact that a single NPS survey will never get satisfactory results. You havetokeeparecordofthe ups and downs you are receiving in the responses.If you get good responses in one survey, you can keep it as a benchmark and look at other surveyresults. If you are going just with the survey’s numeric scores, it won’t help you much with improving your services. You have tofocus on the qualitative questions’ responses as to why customers give you a specific score and the reason behindit.

  6. WWW.NOTIFYVISITORS.COM ASKFOLLOW-UP QUESTIONS Thestandardquestionforthenetpromoterscoreisnotmerely limitedtothenumericscoreyouget,butyougettoknowyour customer at a deeperlevel. HOWTO GET A HIGHER NPS SCORE TRAINTHEEMPLOYEES aketheusers’concernsseriouslyandassignyouremployeestoput up with great efforts to satisfy the customer. If they have legitimate concernsmakesureyousatisfythecustomerstotheteeandmake out the solutions forit. FORWARD THE CUSTOMERINSIGHTS Ifthecustomersarehavingissueswithspecificpolicies.Thenit’s yourdutytoputitforwardtotheconcerneddepartmentssothat theytakegoodcareofitandtrytorectify it.

  7. WWW.NOTIFYVISITORS.COM Dig more in-depth with the customersupport Trytodigdeeperwiththecustomerresponsesastowhy they have given you a lower score. You can ask them questions through the mail, through direct interviews,and follow-upquestions. Incentivize your team to servecustomers Incaseyouhavemanydetractors,makesureyoudon’tbang your head into earning more profits by telling your teams to overwhelm customers through various calls as to why they do not like yourservices. STRATEGIES TOIMPROVE YOURNPS Conduct meetings anddiscussions These meetings and discussions are generally known as huddles.Youneedtoconductthemfrequentlytolookinto thecomplaintsofcustomersandresolvethemquickly.

  8. WWW.NOTIFYVISITORS.COM IMPROVEYOURTEAM The NPS results indirectlyindicate support customers WHAT YOUREMPLOYEES AND TEAM ARE DOING TO SUPPORT THE CUSTOMERS AND HOW THEY GIVE THEM A PRIORITY. IN-DEPTH LOOK IT IS YOUR RESPONSIBILITY TO TAKE A MORE IN-DEPTH LOOK AT WHAT YOUR CUSTOMERS DESIRE AND WHAT LOOPHOLES YOU HAVE IN YOUR STRATEGIES. LOYAL ONES IF YOU HAVE GOT PROMOTERS, THEN WELL N GOOD, BUT YOU CAN STILL MAKE IT UP TO TURN THE CUSTOMERS INTO LOYALONES

  9. WWW.NOTIFYVISITORS.COM GAINPROMOTER Analyze theroot causes ofNPS Your company might have different departments, butone of the departments is gaining more promoters while the other has moredetractors. In such scenarios, see whether the services you have provided are up to the mark or what areas lack improvement in them. Analyze the root causes and come up with key solutions forthem.

  10. WWW.NOTIFYVISITORS.COM CREATE CHANGES AND SEE WHAT HAPPENS Focus onimproving Desiredimprovements It is not possible to change our entire site or the whole product after a lot of complaints. Still, you can inevitably focuson improving the policies, product delivery, and messages.You can make the necessary changes and then see the post changesscore. You can compare the scores with the previous scores. If you see a significant improvement,itwouldbegood;ifnot,you can again review your strategies and develop the desiredimprovements.

  11. WWW.NOTIFYVISITORS.COM EMAIL SURVEY Collect NPSfeedback Navigatetoadifferentpage Email surveys are a bit of a lengthy process of collecting NPS feedback from the customersastheyhavetoopenupthemail and navigate toa different page and then fill up thesurvey.

  12. WWW.NOTIFYVISITORS.COM (+91) 901• 531 •6316 support@tagnpin.com PhoneNumber HOWTO GET IN TOUCH EmailAddress Website www.notifyvisitors.com CONTACT INFORMATION

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