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Industry Specific Unified Agent Desktop for Contact Centers

An agent desktop enables the agent to view relevant customer information on a single screen even before a call is answered. Seamless integration with 3rd party application helps improve call resolution. Further industry-specific agent desktop keeps the features in sync with business, its departments, and customers. It saves agents time lost in scanning or learning the interface to spot their areas of use. Such a desktop assures exceptional customer interaction.<br>https://www.novelvox.com/industry/

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Industry Specific Unified Agent Desktop for Contact Centers

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  1. Industry specific Unified Agent Desktop for Contact Center

  2. What is Industry-specific Agent Desktop? An agent desktop enables the agent to view relevant customer information on a single screen even before a call is answered. Seamless integration with 3rd party application helps improve call resolution. Further industry-specific agent desktop keeps the features in sync with business, its departments, and customers. It saves agents time lost in scanning or learning the interface to spot their areas of use. Such a desktop assures exceptional customer interaction.

  3. Key Industries of NovelVox Agent Desktop

  4. Agent Desktop for Banking & Finance

  5. Agent Desktop for Healthcare

  6. Agent Desktop for Insurance

  7. Agent Desktop for Telecom

  8. Agent Desktop for Retail

  9. Agent Desktop for Credit Union

  10. Agent Desktop for Government

  11. Biggest Library of Cisco Finesse Ready Integrations

  12. About NovelVox NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India. With more than a decade of hard work in providing best-in-class industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail. NovelVox creates industry-specific Agent Desktops with further optimization option to enable agents to offer personalized experience. The solution results in having meaningful conversations with the customers or citizens.

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