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Maximizing Agents’ Productivity by Integrating Dynamics 365 Online with Avaya CTI

Avaya CTI integration with Dynamics 365 CRM enables seamless customer interactions on a single screen, empowering agents to deliver faster, more personalized support and increase productivity. Read our latest blog to learn more!

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Maximizing Agents’ Productivity by Integrating Dynamics 365 Online with Avaya CTI

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  1. Dynamics 365 Online with Avaya CTI Integration to Boost Agents’ Productivity

  2. Microsoft Dynamics 365 & Avaya CTI Connector Microsoft Dynamics 365 - It is one of the widely used Customer Relationship Management (CRM) tool used by organizations across the globe. Microsoft Dynamics CRM helps make businesses scalable through its tools, programs, and software. It improves customer interaction and experience through its offerings. Avaya - A telephony system designed to help agents deliver great customer experience to callers. It manages both inbound and outbound contacts, offer real-time and historical insights that assist agents in offering exceptional customer service.

  3. Benefits of integrating Avaya with Dynamics When MS Dynamics 365 is linked to Avaya, through a CTI connector customer interactions become seamless. This integration improves the flow of information between these systems, offering a clear view of customer interactions. Below are some of the major benefits of this integration. Workflow automation Reduced manual efforts Better agents’ productivity Real-time analytics and data-driven decisions Omni-channel support and more

  4. How Avaya-Dynamics 365 CTI Integration Boosts Agents’ Productivity? Avaya and Dynamics integrationthrough CTI connector improves agents’ productivity in the following ways. • Accessing customer information on a single screen. • Call control features that reduce the Average Handling Time (AHT). • Help agents close the call early on a positive note. And much more.

  5. Read the blog to know more about Avaya integration with Dynamics CRM and the best ways to increase agents’ productivity with NovelVox's advanced integration solutions. Click Here to Read More

  6. Biggest Library of Ready Integration

  7. About us NovelVox is a leading contact center solution provider offering unparalleled value to Cisco, Avaya, Genesys, DialPad, Five9, Zoom and Amazon Connect contact centers through advanced CX solutions ensuring the utmost level of customer satisfaction. The company offers seamlessly integrated and AI-powered solutions to upheave agent and customer experience. With over 300 deployments worldwide, the company provides unmatched and tailored support by modernizing customer service operations with its unified agent desktops, omnichannel solutions, AI-powered bots, wallboards, and much more.

  8. About NovelVox NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India. With more than a decade of hard work in providing best-in-class industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail. NovelVox creates industry-specific Agent Desktops with further optimization option to enable agents to offer personalized experience. The solution results in having meaningful conversations with the customers or citizens. www.novelvox.com +1 9288645100 marketing@novelvox.com

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