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Save The Biggest Contact Center Problems With Agent Desktop

Every agent needs the best tools to deliver exceptional customer experience and that is an integrated and unified agent desktop. It displays customer information of a single screen to deliver personalized cx without switching screens or investing in training.

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Save The Biggest Contact Center Problems With Agent Desktop

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  1. Save The Biggest Contact Center Problems With Agent Desktop

  2. Like a chef has his favorite kitchen tool, knife, to shape dishes, the agent’s ideal tool at the contact center is agent desktop to have happy customers.

  3. Problems faced by contact centers without agent desktop Here are some serious issues agents have to deal with every day • Loss of conversation context • Lose significant information • Ask customers to repeat information • Miss out customer complaints • Time lost in switching screen • Unable to meet the target of the day • No personalized experience from customer • Numerous training sessions • Low revenue

  4. How the agent desktop solves the problem Solution to agent’s issue and enhanced customer experience Unified interface Everything displayed on a single screen enable agents to handle more calls in less time

  5. 360-degree customer information Everything displayed on a single screen enable agents to handle more calls in less time

  6. Seamless integration • 3rd party integration to know the caller and address with 1st name for a personalized experience

  7. Built-in gadgets • Instant support and improved productivity for agents with built-in tools from team chats to the scripting tool.

  8. Agent desktop benefit for business • No need to hire more agents, except for season highs • Elevate brand’s performance in customer experience world • Higher leads, conversion, and revenue

  9. Which is the best agent desktop NovelVox agent desktop for Cisco, Avaya, Genesys contactcenter is the best and integrated solution that will take your agent and customer experience to the next level. The company has been creating contact center solutions for the past 11 years for companies across the globe. Visit the website to know more about NovelVox agent desktop and other products for contact center including wallboards, supervisor desktop, CTI connector and more

  10. info@novelvox.com www.novelvox.com +1888544808

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