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Take Agent and Customer Experience to Next Level with Amazon Connect Agent Desktop

For Genesys Contact Centers, interactive wallboards and agent dashboards provide real-time performance statistics that are powerful and motivating to agents. In order to motivate and engage agents for optimum performance, Genesys Call Center wallboards display real-time contact center metrics.<br>For more information:<br>Website: https://www.novelvox.com/contact-center-wallboards/genesys-wallboard<br>Email: marketing@novelvox.com<br>Phone No: 18885448081<br>

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Take Agent and Customer Experience to Next Level with Amazon Connect Agent Desktop

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  1. Take Agent and Customer Experience to Next Level with Amazon Connect Agent Desktop

  2. Agent Accelerator for Amazon Connect Take agent and customer experience to the next level with Amazon Connect Agent Desktop by NovelVox. It offers a centralized system for all channels to assist customers instantly. Contact centers can empower their agents to create a seamless customer experience by integrating 3rd party applications like CRM, ticketing solutions and more, over Amazon Connect agent accelerator screen.

  3. Skip screen switches and Unify information Agent Accelerator allows agents to switch screen without skipping customer information and impress customers by greeting them with their names. All the necessary details can be displayed on the screen as the phone rings. With this, call resolution can be improved without the need for re-validating records. It allows: Unified communication from a single screen Seamless integration with 3rd party applications To Reduce Average Handle Time (AHT)

  4. Modify Easily with Drag & Drop Designer Modify Amazon Connect Agent Accelerator easily with drag & drop designer studio. With this you can: Customize or design desktops as per your needs Library of industry wise agent desktop templates Pre-built in gadgets

  5. Industry-specific interface Contact Centers can optimize agent performance with an industry-specific interface of agent accelerator. It focuses only on relevant fields and eliminate the ones not needed. It helps to: Personalize desktop with brand-specific guidelines like logo, colors, fonts etc. Improve performance with industry-specific templates Showcase department-specific interface

  6. Biggest Integration Library Amazon Connect Agent Accelerator by NovelVox can be integrated with the industry’s leading third-party applications having an open API. The Novelvox integration library offers more than 75 third-party applications, including CRM, Ticketing, EMR/EHR, Banking Applications, Legacy systems, and more. Here are some of the popular applications: CRM: Salesforce, MS Dynamics, Sugar CRM, Zoho CRM, Hubspot Ticketing: Zendesk, ServiceNow, Freshdesk Banking & Credit Union: Symitar, Jack Henry, FIS, FISERV Healthcare: EPIC, Cerner, Aetna

  7. Biggest Library of Cisco Finesse Ready Integration

  8. About us NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India. With more than a decade of hard work in providing best-in-class industry-specific solutions, we have made customers in 16+ countries with 200+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail.

  9. info@novelvox.com www.novelvox.com +1888544808

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