Chapter 5 Objectives

2. Chapter 5 Objectives • Describe the listening process • Differentiate between hearing and listening • Discuss the importance of listening • Define and discuss types of listening • Analyze barriers to effective listening

3. Chapter 5 Objectives • Use strategies for critical thinking • Describe gender-based differences in listening behaviors • Demonstrate effective listening behaviors in specific situations • Engage in ethical listening behavior

4. Link to ILA Website What is Listening ? The active process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages

5. What is Listening? • Not the same as hearing • Involves the ability to: • Retain information • React empathically and/or appreciatively • An active process • Involves construction, retention, and reaction to meanings we assign to information

6. The Listening Process • Stimulus/Sound • Attention • Selective Attention • Automatic Attention • Working Memory • Short-Term Memory • Long-term Recall/Memory

7. What is Listening?

8. The Importance of Listening

9. Four Types of Listening • Active Listening • Listening with a purpose

10. Four Types of Listening • Active Listening • Empathic Listening • Listening with a purpose and attempting to understand the other person

11. Four Types of Listening • Active Listening • Empathic Listening • Critical Listening • Evaluating the accuracy, meaningfulness, and utility of the speaker’s message

12. Four Types of Listening • Active Listening • Empathic Listening • Critical Listening • Listening for Enjoyment • Hearing and processing relaxing, fun, or emotionally stimulating information

13. Barriers to Listening • Noise • Physical distractions • Mental distractions • Factual distractions • Semantic distractions

14. Barriers to Listening • Perception of Others • Status • Stereotypes • Sights and Sounds

15. Barriers to Listening • Yourself • Egocentrism • Defensiveness • Experiential Superiority • Personal Bias • Pseudo Listening

16. Gender Differences in Listening • Purpose for listening • Listening preferences • Listening awareness • Nonverbal listening behaviors • Interrupting others

17. Becoming a Better Listener • Listen and think critically • Use verbal communication effectively • Use nonverbal communication effectively

18. Listening in the Workplace • Be self-aware • Monitor your nonverbal behaviors • Minimize interruptions • Ask nonaggressive questions • Summarize what the other says to assure you understand

19. Listening in the Classroom • Use lecture listening • Find areas of interest • Remain open • Work at listening • Avoid distractions • Listen for and note main ideas • Take effective notes • Listen for lecture cues

20. Listening to Media • Become a critical consumer of media information • Develop information literacy • Recognize when you need information • Know where to find the information you need • Check your perceptions of electronic messages

21. Listening in a Second Language • Develop vocabulary comprehension • Learn to recognize sounds and associate them with their meaning • Develop metacognitive skills • Decipher meanings by drawing inferences from the context • Draw parallels between English and the native language

22. Be an Ethical Listener • Recognize the sources of your own conversational style habits • Monitor your communication • Apply general ethical principles to your responses • Adapt to others