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This guide provides advice, hints, and encouragement for student supervisors, highlighting the importance of treating students with courtesy, meeting their educational needs, and fostering a positive work environment. It also includes practical information on hiring, paperwork, work hours, student ID, breaks, pay day, reasons for dismissal, addressing problems, and celebrating students' accomplishments.
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Student Supervisors Advice, Hints & Encouragement
A Student… • Is not someone to argue or match wits with. • Is a person who needs our assistance in meeting his educational needs. • Is deserving of the most courteous and attentive treatment we can give. • Is the person who makes our salary possible.
A Student • Is the most important person in any educational institution. • Is not dependent on us…we are dependent on him or her. • Is not an interruption of our work…the student is the purpose of it. • Is a part of our process, not an outsider. • Is not a cold statistic…but a person with feelings like our own.
Hiring and Paperwork • Complete the application & profile forms ASAP. • Can only work in one University location. • 25 hrs/week in session [20 hrs/week international students]; 40 not in session. • 40 hrs/week if not enrolled but enrolled for 6 credits next term. • Student Employment Profile sheet has to be completed for Payroll. • Remind students to have Social Security card and photo ID for Payroll.
HOURS • Enter work hours in Banner [some units keep paper records too] – electronic signature accepted. • Recommend students enter hours on a timely basis – Banner does allow back entry of data. • Falsification of data [for self or friends] = instant dismissal.
STUDENT ID • Students must wear ID at all times when on duty. • Supervisors can e-mail ID centre with names of students for ID production -- give them 24 hours to process e-mail. • If ID lost, e-mail ID centre to let them know student needs a duplicate ID.
BREAKS • 15 minute paid break for those working four or more hours. • 30 minute meal break after 5 hours is optional – must sign out. • No food or drink allowed at public service points.
PAY DAY • Paid every two weeks. • Pick up pay stub/cheque from Administration – must have photo ID. • Payroll alerts supervisor of end of work study money - $100.00 left. • Delays possible during first 2 weeks of semester because of processing paper work. • Minimize hassle & call ahead if student needs to talk to Payroll. • Supervisor should be first contact point. • Assure student that fixing problem is a high priority.
Reasons for Dismissal • Inability or unwillingness to perform to supervisor’s standards. • Unauthorized/inappropriate use of materials, computer accounts, software. • Chronic or excessive tardiness. • Abusive/offensive language. • Discourteous behaviour. • Poor work habits, e.g. sleeping on job. • Fudging time records.
Addressing Problems • Arrange specific time to talk during student’s shift. • Talk in private. • Provide additional training or explanation of duties if necessary. • Be specific about what’s wrong. • Stress it’s the behaviour not the person. • Encourage student’s input about situation.
Dealing with Problems • Come up with reasonable plan for correcting/resolving problems. • Be clear about your expectations for permanent change in a timely manner. • Give warnings – written and/or verbal. • Dismissal – regrettable but sometimes it happens.
Catch them doing something GOOD! • Importance of positive feedback— • Higher productivity • Retention • Reputation of libraries • Have celebrations – pizza parties, holiday parties, end of semester parties.
