Yaseen Khan NSC Global

1. nscglobal – an Introduction

2. Our vision To partner with a few world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT Infrastructure

3. Our Portfolio From sourcing to end-of-life management – global procurement, staging, storage and delivery of equipment 01 Maintenance Services, plus IMACD (Install, Move, Add, Change, Disposal) Services Leverages remote and field support capabilities Procurement and Logistics Services 02 Build, operate and manage networking, convergence, unified communications, cloud and virtualization solutions Managed Infrastructure Services Operational Support Services 05 • SERVICE PORTFOLIO TransformationServices Managed ResourcingServices 03 Short or Long term demand-based technical staffing and outcome-basedIT project resourcing Drive efficient transformation of non-consolidated legacy and multi-vendor technology infrastructures; delivering accelerated deployment times and staged migration at significant cost savings 04

4. Global Operations & Coverage Logistics, fulfillment, deployment and support to180countries Coverage • nscglobal Offices(Entities) • Austria • Benelux • Australia • United Kingdom • Hungary • Canada • Brazil • Egypt • Czech Republic • Italy • Cyprus • Mexico • South Africa • India • Germany • France • South Africa • Slovakia • Hong Kong • United States • … • Malaysia • Japan • United States • Singapore • Spain • UAE • United Kingdom • Service Desks • PlannedOffices

5. Global Field Engineering RANGE OF SERVICES AND SERVICE LEVELS TECHNOLOGY COMPETENCIES Survey, Stage, Install, Floorwalk Accreditations: Network, Server, Security, UC, Video, Workplace 99.5% of SLA achievements Multi vendor support MACD, Support 24x7x4, NBD Level 1,2,3 equivalent to ITECS S2 - S4 engineers SERVICES TECHNOLOGY 1,000,000+ engineering activities per annum FIELD ENGINEERING PROFILE 6500+ certified nscglobal and Partner engineers 15 years of Experience COVERAGE MANAGEMENT 90+ accredited FE partners • Network covering 180 countries Dedicated Partner Management Country, Region, Metro areas Retainer fees to ensure quality and SLA compliance Security clearance /PES GEOGRAPHIC AVAILABILITY QUALITY ASSURANCE

6. Global Field Engineering Operations • The FE Ops team are responsible for ensuring high quality and suitable resources are scheduled to every project • Field Operations Management • Manage KPI’s to ensure the success of tasks and activities. • Ensure escalations are executed and solutions implemented • Ensure all documentation is up-to-date and managed • Manage FE Ops team processes and procedures to ensure the team is always fully compliant. • Field Operations Team • Scheduling • Activity Assurance • Engineering Data Quality • Travel, Timesheets and Expenses • All Partners receive retainers

7. Case Studies

8. Global Network Support Framework Saves Millions of Euros SUMMARY This client is an international provider of IT solutions and services covering the entire IT service chain from consulting to system integration, right through to the management of global decentralised IT infrastructures. With more than 3000 suppliers, they turned to nscglobal to provide a consolidated network support framework that reduced their supplier count by 98% and provided a cost saving of more than 20million euros over the life span of the contract CHALLENGE SOLUTION BENEFIT • Provide an uniform services framework for its employees across the globe to serve diverse customer base • Engage and update entire employee with available range of services and support details • Mange more than 3000 individual suppliers across the geographic with complicated support relationships for thousands of devices and additional spares • Consolidated of Its supply chain • Regular and amalgamated audits of existing support contracts • nscglobal offered a global master service agreement as part of a 3 year contract for client service management • Nscglobal offered a higher degree of regional flexibility, per country agreement • Extended offering includes some high profile third party clients in vehicle manufacture, media, defence and global event management verticals • Furnished with global network of accredited engineers and geographically distributed project and service management teams • Provided both on site and centralised support and project management services across the clients global device estate • Effectively managed the supply of equipment, including shipping and import logistics across the entire network infrastructure and related Information Processing Technology platform • Reduction of service delivery costs and complexity, with a 98% reduction on an original count • Saving of more than 20 million euros over the life of the contract • Additional multi-million euro cost savings each year through improved service reliability, reduction of internal client management resources and contact management complexity • In depth audit by nscglobal identified 12,000 items that were under unnecessary support contracts as well as 18,000 spares in stock that were duplicated or surplus to requirements • By consolidating spares globally, the client realised an additional cost saving of 3million Euros a year

9. A large scale hosted IP solution in partnership with a global telecoms provider SUMMARY Chosen to implement a fully managed voice solution based on a hosted IP infrastructure for national government departments across over 5,000 endpoints in the UK, this global telecoms company enlisted nscglobal to provide a 24-hour, 7 days a week managed service. The contract was recently awarded for five years and successful management has led to the commissioning of further work for the client in France and India CHALLENGE SOLUTION BENEFIT • A US$ 6bn global telecoms provider headquartered in the US with operations across North America, Latin America, EMEA and Asia • Need to execute a fully managed voice solution based on a hosted IP infrastructure across a number of its sites for the UK government contract • Must be scalable to cater over 5,000 endpoints • Additional there must be a 24 x 7 fully managed service centre capable of maintaining the hosted IP service (including Voicemail, Ministerial Whisper and LAN), the provision of professional services and critical break-fix support • For effective delivery of the project client trusted with nscglobal as a proactive, reliable partner • Nscglobal provided a fully managed service for the IPT, Voicemail, LAN and Ministerial Whisper service • Successfully managed the wide range of implementation stages from site surveys through to staff training • A 24-hour service center facility allowing users to report any faults and seek assistance along with default fault logging and service request web portal • Implementation fully complied with PRINCE2 methodology, used extensively by the UK Government • Excellent coordination with several specialist suppliers dealing with aspects of design and hardware • Effective communication and strong project management • Ensured overall satisfaction for the client and end user’s • Awarded substantial additional business to nscglobal, including similarly specified work in France and India

10. Global Server Support, Logistics and Lifecycle Management SUMMARY With a server estate of 12,000 devices spread across 800 sites in more than 50 countries, this client was originally relying on multiple OEM support services for all upgrades & repairs but found themselves struggling with the complexities and challenges of managing multiple supplier relationships and processes across all of the OEM vendors. They turned to nscglobal to provide a single server support contract across all vendor technologies, sites and datacenters to greatly simplify the whole lifecycle of in scope devices, whilst maintaining the continuity and availability of their global server resource CHALLENGE SOLUTION BENEFIT • To serve company spread across 50+ countries, serving a global client base with its deep technology expertise and industry knowledge • Manage clients across different business sectors • Support more than 12,000 devices across 800 sites and 2 large datacenters from multiple vendors • Manage multiple contracts with varying end dates suffering from poor visibility of the 12000 devices under support • Limited flexibility with upgrades • Lack of on-site support service cross the globe • nscglobal offered a single contract and support service for all of its devices, vendors, sites and datacenters • Offers flexibility to each country to stand on with the option to sign into the framework as it wishes • Covers 25 countries across the globe • Contract also covers existing warranties • Manage the whole lifecycle of servers including end of life processes such as wipe and destroy and WEEE certification • Oversee device returns to OEM suppliers with forward spares management to ensure continuity of server resources • Flexible monthly billing cycle based on actual deployed server state • Instrumental in winning major outsourcing contract with “whitelabel” server support services • Reduced the hard cost of supporting server estate by approximately 35% compared to the legacy OEM support method • Improved reliability • Reduction in internal management resources and contact complexity • Provides agility to make quick decisions like decommissioning servers • Lower monthly server support cost • Reductions in soft cost potentially upto hundreds of thousands of dollars each year • Increased operational efficiency with centralized project and contract management • Informed decision making with predictable monthly billing cycle

11. Global Video Conferencing Installation, Logistics and Support SUMMARY As an International communications company providing services over their own advanced platform, this client needed a solution for end customer equipment installation and logistics to improve their flexibility and cost competitiveness. nscglobal provided an international equipment installation service including logistical support for moving the devices from Europe and the USA to their central warehousing facility, as well as supporting tight SLAs for new customer installations and next business day on-site engineering CHALLENGE SOLUTION BENEFIT • To integrate with Europe’s largest fibre optic network to deliver video and web conferencing to its customers • Thigh turnaround time of around 10 days to install new customer hardware after a purchase order received • Also provide rapid and responsive on-site support and engineering to their global customer • Need a global, fully managed engineering resource as well as logistical support • Effective ongoing customer support • nscglobal was selected by the client to provide an international installation and support service for all of their video and web conference customers • Provided with comprehensive global network of accredited engineers and centralized project management teams • SLAs to meet 10 days on-site installation, engineering and logistics requirements • Also included high priority issue resolution • Global expansion with serving customer in any geographic location in a timely manner • Increased revenue generation options with new commercial opportunities in new regions • Flexible and commercially competitive offering. • Responsive support to end customers • Adhering the client’s reputation for high quality and prompt service delivery

12. Global WAN Managed Service for a leading pharmaceutical company SUMMARY With a global end customer deployment of WAN acceleration appliances from Riverbed that required a fully managed service transition from an existing operator, as well as additional NetFlow monitoring, management and reporting on globally distributed CISCO WAN devices, this major telecommunications operator turned to nscglobal to provide a fully managed service staffed by Riverbed certified professionals for their client CHALLENGE SOLUTION BENEFIT • Serving world's leading pharmaceutical companies employing over 17,000 members of staff across multiple subsidiary locations in North America and EMEA • Support a managed service transition from exiting WAN infrastructure comprising of Riverbed appliances using CISCO WAN devices • Serve global locations to optimise inter-site communications whilst providing secure, resilient, high bandwidth inter-site connectivity • Ensure proactive monitoring, alarms and change controls across the entire Riverbed and CISCO WAN estate • Offer global on-site support capability, centralised vendor certified support staff • Provide world class project management – both for the initial service transition and subsequent ongoing managed service delivery • Comply with FDA regulations for all support requests with a 24hrs SLA to fit the very strict client change control processes • nscglobal was selected by the new telecommunications operator enabling the successful transition of all in scope devices • To provide low level design for support services, technical consultancy and subsequent project management • Proactively monitored and supported by both nscglobal’s central network operations team and their global network of accredited engineers • Multiplying the pool of qualified Riverbed technical experts within service desk environment • Ensuring flexibility and meeting the clients requirements for change requests, and by providing low level service design and documentation to support the transition • The addition of custom NetFlow monitoring, management and reporting across the 100+ CISCO WAN devices not only provides the client with capacity planning facilities but also allows for rapid issue identification and resolution • Effective monitoring mechanism with a dedicated high level single dashboard summary of global service health • In-depth analysis with ability to drill-down to open incidents, service requests and real time performance • Better efficiency of time & resources through nscglobal’s centralized resource of certified Riverbed and CISCO engineers • Effective and smooth WAN transition provided by extensive capability in the planning and execution • Hassel free engagement with fully documented and proactively monitored service, managed within the clients strict service level agreement requirements • Ensures the stability and availability of their global WAN infrastructure • Providing continuous service improvement and supporting continued business growth

13. A worldwide IP telephony transformation with a multinational telecoms provider SUMMARY Appointed to direct a major network transformation project for an international banking and financial services organisation across 4,000 worldwide sites, this US multinational telecoms provider contracted nscglobal to manage on-site engineering resourcing and implementation of the programme. Successful delivery of this assignment has led to the commissioning of three further projects for client and end user CHALLENGE SOLUTION BENEFIT • US multinational telecoms provider with global coverage and a staff of around 260k employees • Need to provide a substantial telecoms transformation as part of a broader IT refresh required by a large international banking group • Effectively transform IP telephony infrastructure at around 4,000 sites spread across the UK, Ireland, EMEA, India and APAC • Hassel free implementation without disruptions to the day-to-day operations of the end user • Time bound successful achievement • The client appointed ncsglobal for proficiently programme management and logistics • Additionally to oversee stock management, manage on-site engineering resourcing and implementation, recovery of decommissioned hardware and stock control • nscglobal created a dedicated project management office • For effective implementation nscglobal divided the upgrade programme into five distinct phases: site survey, hardware staging, voice and data transformation, on-site floor-walking and decommissioning of all redundant infrastructure • Working at night, over 100 sites were transformed per week in concentrated bursts • An engineer factory model was employed on-site to complete handset assembly, deployment and recovery of legacy handsets • Achieved complete transformation on schedule and budget within 27 months of engagement • Successfully upgrades across 11 sites in India involved around 10,000 handsets • Successful delivery led to continuous engagement for three further projects • New projects involved upgrade an additional 115 EMEA site which had bespoke requirements, or extended circuit delivery lead-times • Working on the same principles, the second covered another 300+ sites while the third one was to supply engineering resource to upgrade routers across 290 remote sites for end-of-life circuit replacement • nscglobal continues to enjoy a enduring positive relationship with the client, supplying personnel and expertise across a diverse project base

14. Transformation and support for one of the largest financial clearing institutions SUMMARY Assigned to design and implement a crucial Unified Communications transformation for one of the largest international clearing houses with key centres in London, Paris and Amsterdam, nscglobal was engaged on the strength of both its existing client relationship which goes back several years and proven expertise in delivering similar projects for multinationals cost effectively and within agreed timescales CHALLENGE SOLUTION BENEFIT • A leading multi-asset class and multinational clearing house, serving major exchanges and platforms as well as a range of OTC markets • Urgent upgrade needed for existing Unified Communications environment • Comprehensively manage transformation including the solution design through to implementation • Must have completion of a readiness due diligence and low level design of the legacy system • Complete migration of all users to the new system with providing on-site support at the point of transformation • Following the upgrade, provide ongoing maintenance and support to the client via a managed service agreement • The client’s current telephony and voicemail system had steadily expanded in terms of both functionality and user population • Nscglobal offered complete installation of the latest telephony and voicemail technologies to replace existing platforms and improve functionality and mobility • Manitain standard user experience across the system • nscglobal provided a total design solution rangin from setting up a customer workshop to capture all requirements to directing other service suppliers • nscglobal handled complete sourcing and procurement of all materials and services required for the deployment of the new parallel to migration process, training was provided to relevant client personnel • Hassel free and unified communication was maintained via a single dedicated nscglobal project management contact • Reduce ongoing support costs • Presence of specialist on-site and remote engineering resource to transform the UC system • Successfully completed transition within client’s change windows to minimize any downtime or disruption to the key operations • nscglobal’s managed services team provided a cost efficient solution compared to utilizing limited and costly internal staffing • nscglobal and the client continue to enjoy a positive ongoing relationship

15. A time-critical UC Voice transformationproject for a global telecoms provider based in the US SUMMARY Contracted to oversee the transformation of a Unified Communications (UC) Voice environment for an international drinks can manufacturer, this US multinational telecoms provider appointed nscglobal to provide Programme Management, onsite technical personnel, day one support and end-user training CHALLENGE SOLUTION BENEFIT • A US multinational telecoms provider with global reach and a staff of around 260k employees • Required solutions for UC Voice transformation by a leading international manufacturer of beverage cans • To collect remotely all current call user data, create an inventory of new hardware, collect phone MAC IDS and assign users to the new phones • Involved Programme Management installations and upgrades at multiple sites across the US • Definite timeline to complete transition • Provide ongoing support for testing and acceptance • Effective training for selected instructors on the features and functionality of the UC Technology across all sites • nscglobal is one of a few partners equipped to manage and work on the client’s unique systems and tools • nscglobal analysed and catalogued the data to share with the client • Created the UC Management Platform and uploaded to the client’s UC Team • Additionally nscglobal assumed responsibility for the soft turn up, the hard turn up and day one support with training the trainer • Rigorous testing ensured speedy resolution of any phone quality or functionality issues • Meticulously performed programme management and field coordination • nscglobal completed all site installations fully within the client’s timelines and budget • Following the success of this assignment, the end user has approached nscglobal through the client to complete a number of other key UC projects • Followed with successful complication of this project, recently nscglobal has been presented with a Supplier of the Year award no fewer than4 times in a row

16. Network transformation programme for a Top 3 management consultancy SUMMARY Charged with managing a critical network transformation project for an international financial services group with sites spread across the world, this global technical consultant assigned nscglobal to provide services from lead project management to on-site training. nscglobal was engaged on the strength of its proven track record of delivering large scale global transformation projects for multinationals on schedule and to budget CHALLENGE SOLUTION BENEFIT • One of the world’s Top 3 management consultancies, with specialisms in technology and outsourcing • Need to migrate all data centres and regional sites onto a single global for a world's largest international insurance • Need seasoned partner to supply engineering and project management for the deployment of LAN, WAN, WiFi and IP telephony services worldwide • On-site training would also be required on the new system for relevant employees • Nscglobal was selected to manage the entire project • Ronsibilities include project management, site survey, staging, configuring and testing, shipping and logistics, installation and de-commissioning, cutover and floor walking, IMACD services and global spares provision • nscglobal also delivered an end-to-end logistics solution • nscglobal provides ongoing support across 2,500 sites in EMEA, APAC and the US that account for some 70,000 IPT handsets • A bespoke remote installation support service is provided to an additional 15,000 smaller sites • To date over 400 sites across Europe have been successfully migrated on time and within agreed budgets to the new global network • No downtime or disruption to the approximate 60,000+ end user’s operations • The programme management is equally geared to cope with frequent large scale schedule changes. • nscglobal further supports ongoing IMACD requests • Originally planned to end in February 2014, the programme has been extended until December 2015 with the addition of more phases

17. Millions Saved: NOC resource solution offers flexibility and savings SUMMARY With two large network operation centres in Europe, one of the world’s largest telecommunications companies was experiencing difficulties in both hiring and retaining suitably skilled IT staff to fill full time positions within its NOCs. nscglobal provided a service that included a skilled team of NOC staff managed by a senior nscglobal resource manager, along with full training and HR administration. This service reduced the human resources requirements the client previously associated with these NOCs by more than 30%, with an estimated $2m operating costs reduction in the first year CHALLENGE SOLUTION BENEFIT • One of the world's largest telecommunications companies, provides a wide range of communication services to over 200 countries • More than 100 million customers are served every day, across one of the largest networks in the world • Within Europe, the client maintains two major NOCs helping to resolve a wide range of complex support issues .The NOC is a critical part of the client’s business operation, and is vital in helping it meet its contractual obligations to its enterprise and carrier customers, as well as ensuring it delivers excellent customer care • High attrition rate made it difficult difficulty in both hiring and retaining suitably skilled IT staff to fill full-time positions within its NOC • Alternatively the freelance contractors and agency staff employed on short-term contracts costs higher than industry average rates • The client estimates it spends around $850 million a year globally on contractor staff • For its two critical European NOC’s, the client incurs agency staffing costs running into millions of dollars per year • With a growing percentage of its NOC staff working only on a contract basis, no substantial gain in long-term organisational benefit • Training cost is accounted for no long-term business benefits • In addition, the cost and complexity of personnel management was also becoming an issue • As an alternative solution, nscglobal provided a bespoke managed resourcing solution, that would give the longer term benefits of having in-house staff • Nscglobal offers flexibility to scale staffing levels up or down based on market conditions • Expected reduce staffing costs both in terms of individual salaries, as well as management overheads associated with hiring, scheduling and training staff to the required level • Highly skilled staff able to maintain its exceptional levels of fault resolution and customer service, ultimately maintaining High service levels • The nscglobal service includes a team of skilled NOC staff who are managed by a senior nscglobal resource manager on the client’s site • The team are permanent multilingual nscglobal staff. • nscglobal handles all scheduling, training, individual pay and benefits with the client paying a fixed fee for each staff member required within the NOC • The migration and recruitment were all programme managed by nscglobal’s programme management office • Higher flexibility to both quickly scale up, scale down, or move operational staff to different locations, with nscglobal handling all the logistics and HR considerations • The client has reduced its human resources cost associated with contract staff by more than 30% • The client is also guaranteed high quality multilingual staff, backed by recognized accreditations and continual performance reviews • Through this flexible approach, the client has managed to reduce its operational staffing costs in the two NOCs by an estimated $2m a year • In addition, metrics that monitor the client’s ability to meet its service level agreement and break-fix duties carried out by the NOC have also seen improvements • Significant improvement in monitoring matrices for SLA and break-fix duties • nscglobal has successfully delivered this project and currently employs 160 staff speaking seven different languages across these two NOC’s

18. A multimillion transformation contract for a global telecoms provider based in the US SUMMARY Awarded a multimillion transformation contract by a major international oil company, this US multinational telecoms provider appointed nscglobal to recruit and engage specialist personnel to deliver a wide range of transformation projects across the US and the wider world CHALLENGE SOLUTION BENEFIT • A US multinational telecoms provider with global reach and a staff of around 260k employees • For a multimillion transformation contract by a major international oil company, client needs to deliver multiple projects to be managed across the world • Critical to recruit skilled, specialist personnel ensuring successful delivery • In fast changing environment, the client required an agile and adept partner • Committed to delivering global business transformation, the client appointed nscglobal as its partner of choice to help achieve the project objectives • With already established and proven record, nscglobal was selected as a partner • successful delivery management for a number of years • The engagement has grown to approximately 100 members of staff with different roles and skill levels from project management to a variety of technical design engineering functions to handle individual projects • Agility and speed to get the right resource in place was key to success in evolving business environment • Flexible and quick to provide resources • Policy of careful recruitment to clearly defined service level agreements has resulted in very low levels of attrition and subsequent cost savings

19. Network transformation across 1,300 sitesfor a world leading firm and its retail client SUMMARY Tasked with conducting finely scheduled site surveys leading to network transformation across more than 1,300 locations, this global technical consultant brought in nscglobal to take on five key project roles. nscglobal was engaged for its experience and expertise in achieving successful transformation outcomes within tight timescales CHALLENGE SOLUTION BENEFIT • One of the world’s largest technical consulting companies, with operations in more than 200 cities in 56 countries and a staff approaching 300k employees • Need site surveys leading to a complete network transformation of over 1,300 locations across the USA for a top global office products • The project centred around five key tasks: project management, networking site surveys, network transformation, equipment staging and logistics support • Taking in to consideration the complexities involved, the client needed a particularly responsive and flexible partner to take on the lion’s share of a formidable workload • A tight timeline of 14 months associated with this extensive undertaking • nscglobal to work alongside the partner in pursuit of this goal • nscglobal’s role in project management was pivotal, comprising all stages of planning, scheduling, setting success criteria and providing regular reports • Also requird overseeing day-to-day activities during the Survey and Transformation phase • Site survey work began with an appraisal of the client’s own survey template and included training engineers, adhering to tight schedules and producing quality check reports for client Q&A approval • From ensuring training to verifying successful results, nscglobal managed a complex network transformation schedule that involved installing and/or replacing legacy equipment such as routers, switches, firewalls and IP telephones at retail store locations • Equipment staging was performed in house at nscglobal’s staging facility in NY to the client’s configuration specifications • Finally in terms of logistic support nscglobal is responsible for housing the end user provided inventory which is used for staging and shipping to each individual store • The client provided the bill of materials per store to ship, while nscglobal supplied tracking information and ETA and so ensured successful delivery • The project is on course to be completed within its original time frame • 1,384 site surveys have been scheduled and more than 200 network transformations completed so far • The experience and expertise that nscglobal has brought to bear in its five key roles has made a major contribution to the successful deployment of the programme

20. Helping a leading telecommunications operator solve critical challenges SUMMARY With a huge number of complex projects to complete including a major migration from a legacy ATM backbone to new IP based MPLS core, this leading telecommunications operator turned to nscglobal to provide long term professional services support to its most critical projects. Over the 6 year engagement, nscglobal has become a vital resource in helping the client deliver success on 80 challenging projects to the highest standards while allowing it to concentrate on business as usual projects CHALLENGE SOLUTION BENEFIT • The client is a major telecommunication provider serving over 23 million customers from its 2G, 3G and 4G networks as well as extensive Wi-Fi networking platforms • Support in growing demand and diversity od service delivery requirement in clients networks and critical platforms • Transforming existing legacy ATM backbone network to new IP based MPLS backbone • Overcome challenges in recruiting and retaining skilled technical staff to meet its project goals • Headhunt the extremely specialist skill sets for often indeterminate duration serving highly dispersed and diverse infrastructure • The complexity of managing contractors and projects was potentially daunting • Successfully deliver the project keeping an eye on deadlines at the same remaining flexible • Started with single project, nscglobal’s engagement successfully to grown to a team of 30 people split into four units working on approximately 80 projects • Effectively handled projects ranging from low level projects to increasingly complex and business critical projects • Many CCIEs became members of the team • nscglobal provided the onsite professional services team inline with requirement of onsite scoping team wihting pre-agreed budget • nscglobal provides full management to ensure that the project is delivered on time and within budget • With nscglobal the client was able to deliver valuable new products and services to the market as planned • Successful media gateway migration of 20 million+ mobile voice users from ATM to an IP MPLS core and a Home Location Register (HLR) consolidation • Increase subscriber capacity from 20 million to potentially over 50 million • In addition, nscglobal resources have worked on a Radio Network Controller (RNC) migration from ATM to IP MPLS core and the design of the new MPLS network at the hub of many of these projects • The success and timely completion of these critical projects adds directly to the profitability of the client and ensures it remains a leader in a highly competitive industry • Managing overall successful implementation enables the client to concentrate on business as usual projects

21. A vital upgrade and support project across 94 countries for a global IT services provider SUMMARY Charged with integrating the complex operations of recently merged businesses in the field of communication equipment, this global IT services provider engaged nscglobal to fast forward a massive project that was showing signs of stalling. nscglobal was selected on the basis of a highly successful and expedient trial and has gone on to deliver significant, tangible progress towards realising the client’s key objectives CHALLENGE SOLUTION BENEFIT • A global IT services provider with over 10,000 customers across a wide variety of industries and public sector organizations • Need to fulfill a multi-million Euro contract to help one of the world’s largest communication equipment suppliers integrate operations following a major merger • A key objective for the integration plan was to make significant cost savings by combining resources of the newly merged businesses while simplifying operations across a single global IT infrastructure • To enable delivery of the core business applications, an upgrade of networking equipment at 330 sites across 94 countries • Each site could then be migrated to a new global IP network, managed by a Network Operations Centre (NOC) based in China • Overcome major obstacle of diversity of the countries and complexity of logistics resulting into a handful of sites managed to make transition • Effective Management and logistics of sourcing, delivering and installing the necessary networking equipment in certain countries was particularly challenging • Manage many unforeseen obstacles including local customs and regulatory issues due to lack of local staff or trusted partners • With extensive delays, higher than anticipated costs and internal staffing issues, this vital integration project had effectively stalled • Recognising these issues, client decided to appoint sub-contractors on the global implementation project • nscglobal was awarded the full contract based on the success of text engagement • The client noted the “highly professional and timely manner” in which nscglobal upgraded and migrated the test site, deeming it “vastly superior” to the other prospective candidates • Additionally nscglobal demonstrated its ability to work closely with its network of international partners to provide the local expertise needed to speed up logistics and successfully upgrade the end client’s more remote sites. • nscglobal has gone on to complete the site audit and design process and begin the roll out of the first phase of 72 sites, focusing on key regional hubs across the Middle East, Africa and Asia • To supplement this, a logistics and procurement team from nscglobal is building a bespoke Importer of Records service • This will streamline local customs processes, reduce delays and minimise duty costs, whilst ensuring imported goods comply with local laws • The expertise and global capability of nscglobal is simplifying the client’s network implementation and ensuring its ability to meet its contractual obligations • Vitally this enables the end client to realise the anticipated costs savings of its integration programme • The end-client also realize significant cost savings and business process improvements • On track with the planned business benefits of the integration

22. nscglobal is a global technology services and infrastructure provider that helps international clients solve their challenges across 180 countries. nscglobal has grown consistently since 1998 and now employs close to 2000 staff across 25 regional offices that span every continent with staff speaking over 40 languages. nscglobal’s clients are larger organizations that require a capable and trusted partner to solve challenging technical, process and cost concerns efficiently. As a privately based organization with no external investors, nscglobal’s focus is on long term relationships across a smaller number of clients with a deep qualification process to ensure a good partnership fit for the delivery of highly bespoke engagements.