Service Bureau Clearing Forwarding Shipping Agency CHA NO: 11/1505 All Over India

1. Service BureauClearing Forwarding Shipping Agency CHA NO: 11/1505All Over India

2. Who we are.…….. • One of the leading Licensed Custom House Clearing, Freight Forwarding, Warehousing and Transport Agents – A complete Logistics Service Provider • Proven track record of over 25 years experience • IATA Accredited Agent • History of excellence in customer service • Highly skilled and trained Human resource

3. Backed by Knowledge Chairman: Mr. N. Singh – Advocate & Consultant for Customs, Excise & Service Tax Related Matter with around 36 years of invaluable experience “At Service Bureau, every job has the benefit of what we call a “job tracking system” which helps us provide realtime feedback to clients and also update our database. For us, at Service Bureau, every consignment is “special cargo” - our concern for quick turnarounds has nothing to do with size of consignment or value.”

4. Backed by Reliability • Mr. B.V Desai Supreme Court Lawyer for Taxation Matters Director - Over 36 years of dedicated experience and expertise in Hospitality and Service Industry • “ When it comes to meeting deadlines, there’s more to it than ground level follow-up and process handling. Our teams across the country are fully conversant with Customs formalities and procedures…but then there’s a little more to it. It’s that personal equation that makes things happen - right from the front office, to key points along the transit route.”

5. Backed by Reliability • Vikas Singh, Director – Operations, Customs Compliance & Quality Assurance – Over 20 years experience with Indian Customs and 10 years as a Practicing Customs Consultant - Specialist in Customs Law, Procedure, Assessment & Valuation. • “We, at Service Bureau., are committed to provide excellent quality service to our customers by earning their trust and confidence.” • “We accept our employees as our greatest assets and constantly strive to empower, equip and motivate them by appropriate tools and techniques in order to achieve excellent business processes.”

6. Backed by Reliability • Sivakumar, Director - Business Development - Over 15 years of advertising and client relations’ experience in the corporate world. • “ We always need to keep in mind the kind of commitments we make, when we sign on a new client. Here’s where we always need to ensure that there is no gap between promise and performance.”

7. Backed by Reliability • Top management with vast industry experience • Over 105 highly skilled and motivated team • Employees Authorized Under Rule 8/9 of CHALR 2004 • · Nageshwar Singh Sr.Adv - All India • · Dr. B. V, Desai Sr. Advocate - Delhi • · Ashok Tiwari - Mumbai • Vikas Singh - All India • . Nand Kumar - Cochin • Shiva Kumar - Chennai • Employees Authorized Under Dangerous Goods • · Umapathy.A - Delhi • · Balaji.K - Chennai • Sudhakar.K - Mumbai

8. Wide Reach… • Headquartered in New Delhi, and Branches at Chennai, Mumbai, Hyderabad, Cochin, Gurgaon, Kanpur, Kolkata & Noida • Overseas Associates in more than 25 countries • Member of Global Logistics Network with an exposure to over 300 associate freight forwarders in 118 countries

9. Services Provided • Custom Clearing, Forwarding & Shipping Agent. • Warehousing, NVOCC, MOT, Breakbulk & Brokerage. • Consultants, Advocates,& Attorney for Customs, Excise, SEZ, STPI Service Tax and other Taxation Related Matters. • Movers & Packers for Domestic and International Cargos

10. Custom Brokerage IMPORTS • Clearance of consignments for home consumption, warehousing, in-bond, ex-bond, SEZ, STPI, EOU and high seas sale • ATA Carnet clearances • Clearance of “dry ice” and “perishable” shipments for WHO • Processing and clearance under DEEC, Drawback, DEPB, EPCG, DFRC, STPI, EHTP and SEZ schemes

11. Custom Brokerage IMPORTS • Processing and cancellation of customs bond (viz. PD bond, test bond, etc.) • Consultancy and advice on imports and valuation matters (SVB) • Submitting daily status report of import consignments • Ensuring timely delivery of goods to client’s facility

12. Custom Brokerage EXPORTS & RE-EXPORTS • Clearance of consignments under Duty Free and Drawback Shipping Bills • Processing drawback claims • Submitting daily status report of export consignments • Providing consultancy and advice on exports and re-exports

13. Warehousing • 60,000 sq. ft of Public Bonded Warehousing facility at Chennai Delhi, Mumbai and Kandla provided to our customers like Wipro,Streia, GVK, Artek Surfin Chemical Ltd, Cipla and others • Modern handling equipments to treat your goods with utmost care • Reliable packaging methods for enhanced safety • Easy processing of order requirements and transportation to various locations in India

14. Other Value-added Services • Processing and finalisation of SVB • Processing of bonded warehouse license for 100% EOU and STP / EHTP units • Debonding of premises for 100% EOU and STP / EHTP units • Additional premises licensing of 100% EOU and STP / EHTP units • Renewal of licenses for bonded premises • Obtaining required approvals from STPI • Obtaining B-17, CT3 and Procurement certificates • Completion of transfer formalities for inter-unit & intra-unit • Temporary removal of bonded goods for demonstrations, roadshows and other events • STP /EHTP Units Registration at seaports/airports • Preparation and submission of application to STPI/CEPZ for new unit licensing • High sea sales and in-bond sales

15. Infrastructure • For Service Bureau growth over the years has meant widening its presence in the country, setting up dedicated offices at key cargo transit points, investing in people capital, It support infrastructure and the kind of communications to enable a response to the customer that’s very close to real time. • Headquarters in Delhi operating presence across the country. • Qualified and experienced work force - across management, finance, • logistics, customer support. • Warehousing facilities, leasing arrangements with transport operators.

16. Infrastructure Growth for Service Bureau has been directly linked to strengthening the links in the value chain. Because customers these days look for a single window interface to getting a job done. The wider the capability, the more a customer tends to value inputs in terms of a long term service partner.

17. Information Technology • Investment in high end software solution packages like ONS, Visual Impex, E-ANNEX which enables Web based Customs Operations • Customized daily reports • In-house software team to cater to the needs of customers • Storage of documentation in soft format, which enable easy retrieval

18. Transport • Dedicated leased vehicles at • Delhi • Chennai • Mumbai • Current traffic volume is around 1500 vehicles per month from Mumbai, Chennai to Delhi • Over 650 vehicles per month for movement of cargo within Kandla, Cochin

19. Training • Quarterly In-house training on customs-related matters • Employees regularly nominated for periodic Refresher Courses in Customs Clearance / Airline / IATA • Trainingin handling High Value Consignments

20. Clientele • Steria India Ltd- (Software Industries) • Wipro (IT / ITES Products) • INC GVK- (Clinical & Medical Products) • Information Mosaic (Software Industries) • John Keells Groups (Multiple Products & Services) • Auxicogent Goups (BPO )

21. Clientele • Corona switches (P) Ltd (Electrical/Electronics) • MMTC (Multi Products) • STC (Multi Products) • Gee Ispat (P) Ltd (Steel) • Sarna Export International (Brass) • USHA Amourphous Metals (P) Ltd (Electronics) • RNR International (Pigments) • Prasar Bharti (Communication & Technologies ) • Parekh Resins & Polymers (Resins) • General Overseas Corporation (Garments) • American Embassy (Multi) • France Embassy (Multi) • Nokia (Communication)

22. Clientele • CPA Global- (Business Promotion) • Macquire (Petroleum Products , Others ) • NTPC (Thermal & Infrastuctures) • Dr. Fresh Developer (Chemical & Pharma) • Metro Valley Developer (Infra) • BT eserve (Business Service) • Ernst & Young (Global Consultancy) • Citigroup Global Services Limited- (Banking & Allied) Gurgaon • Citigroup Global Services Limited- (Banking & Allied) Chennai • IBM- (IT/ ITES ) • National seeds Corporation (Seeds) • Jindal Apex (Infra) • Jindal Alumina & polymers (Aluminum & Resins)

23. Clientele • Tirupati Microtech Pvt.Ltd.(Zirconium Products) • Cipla (Chemical & Pharma) • Artek Surfin Chemicals Ltd (Electro Plating Chemicals) • Sterling Auxiliaries Pvt Ltd (Electro Plating Chemicals) • Ascends India (P) Ltd (Infa) • TCS-E-serve International Ltd • Tata Projects • IRCON International • World Health Organization • Safdarjung Hospital • Ram Manohar Lohia Hospital • National Dairy Research Institute • The Fine Art Resources

24. Achievements • Awarded as the Best Custom House Agent for the year 2009 - 10 by the Chief Commissioner of Customs and Central Excise, New Delhi • Instrumental in obtaining Refund and Drawback claims from Customs Department • K B D Trading Pvt Ltd • Refund amount of Rs. 16.5 crores –Delhi • G G Textiles Pvt LtdRefund amount of Rs.19.75 crores – Delhi Guru Kripa Textiles Refund amount of Rs. 9 crores – Delhi Refund amount Rs. 17.45 crores – ChennaiRefund amount of Rs. 50 lakhs – Mumbai U S Clothings Refund amount Rs. 17.00 crores Kandla Refund amount Rs. 6.50 crores Ahmadabad

25. Testimonials • “...our sincere thanks for the exceptional support. This will go a long way in meeting our business goal for the month. ” • Sankara Subamanian , Wipro • Country Manager Logistics – India • “Great job, keep it up... a lot of effort has gone in to make it • happen...” • - Ravinath Sanjeeva Fernando • Director John Keells Group

26. Testimonials “My sincere thanks to you & your team in clearing one of the critical In-Bond Sale on Tuesday [04th July-06] meant for our Customers in India. We at E & Y India appreciate your efforts & proud to have you with us.... Let' continue to have this momentum & look forward to have a stronger business relationship Great Show.....” - Ritika Gupta– Ernst & Young Sr. Manager - Rajeev Chugh- Partner E & Y

27. Testimonials “…………….It was first Vikas's excellent efforts……………………Later Ahsok Tiwaris good work helped a lot in getting the item in time. Really a good show...” Dear Tiwari Ji “We at Citi Group really appreciate you and your team's efforts yesterday toclear the critical ITC shipment and reaching it to them at midnight.”Well done!! - Rajeev Gupta – Citi Group Services Sr. Vice President

28. Testimonials “Thank you and yr team for the excellent support and we are happy to have you as our service provider.” Naval Sharma– Dell “This is an excellent co-ordination between Steria India, Service Bureau-Mumbai/Delhi, in Custom clearing these 1500 STPI/SEZ consignment and further delivery to these 10 places N Singh, it shows the commitment you had with your customers.” Vandana - Company Secretary Steria India

29. Testimonials “Excellent work, I can imagine the kind of hard work put in by your team especially at Mumbai port. Please keep up the good work going.” - Kaushik Thakkar – Artek Surfin Chemicals Ltd “Hi Sivakumar and Team  Great Job, keep it up”  I Know …………………………… - Murthy – Citigroup Chennai

30. Testimonials “Mr.Tiwari, Mr.Vikas & team,  we appreciate  your support and partnership. We have made good progress with our Dell account ”   - Cipla India Mr. Akhilesh Tiwari this is what makes the difference from others. Thanks for the support. - Tirupati Microtech , India

31. Business Turnover Total Consignments Cleared • Total Gross billing for 2011-12: Rs. 1333 Million • Expected rate of growth: 25%

32. Service Bureau: Key Focus Our primary focus is to maintain a very high level of customer satisfaction that results in high clientele retention rates as well as growth of our business. • STC - 24 yrs • MMTC - 20 yrs • Streia - 14 yrs • Wipro - 14 yrs • Tirupati Microtech - 12 yrs • Ernst Young - 12 yrs • Nokai - 10 yrs • Jindal Group - 10 yrs • John Keell - 10 yrs • Cipla - 05 yrs • Agilent Technologies - 7 yrs

33. Contact Details REGD & CORPORATE OFFICE: 16, Samaj Kalyan Apartments Vikas Puri, New Delhi-110018:PH: 28536068, 28538546 FAX: 45535428; delhi@s-bureau.com Contact Person: Mr. Nageshwar Singh: Ph 9013296247, Mr. B.V. Desai: Ph. 9212054317 (for Excise, Customs Taxation and allied Legal Services) DELHI OFFICE: 16, Samaj Kalyan Apartments Vikas Puri, New Delhi-110018:PH: 28536068, 28538546 FAX: 45535428; delhi@s-bureau.com Contact Person: Mr. Vikas Singh: Ph.9810303656. (for Delhi & North India Custom Clearance, Freight Forwarding, Shipping Import Export, SEZ, EHTP, STPI, Project related matter) Contact Person: Mr. Vikas Singh Ph. 9810303656 (Air & Sea Customer Care Head) Mr. Vrajesh Shah Ph. 9769005499.(Air Operation) Mr. Bharat Shah Ph. 9769005490 (Sea Operation ) Mr. Pankaj Kharwar Ph. 8108886545 (Sales & Marketing) (for Mumbai & West India Custom Clearance, Freight Forwarding, Shipping Import Export, SEZ, EHTP, STPI, Project related matter Customs matters) CHENNAI: 96/44, Alpha Tower Room No.4, Ground Floor Armenian Street, Chennai-600001. Ph. No.30298005 Fax: 30298004 E-Mail: chennai@s-bureau.com Contact Person: Mr. Shiva Kumar Ph. 9841522274 (for Chennai & South India Custom Clearance, Freight Forwarding, Shipping Import Export, SEZ, EHTP, STPI, Project related matter Customs matters)

34. Our Contacts • MUMBAI: 301 Powai Plaza Powai Mumbai 400 076 PH: 022-40261031 Fax: 022 40261032. • MUMBAI: 11,Chandresh Bhavan 1st Floor S.B.S Road Fort Mumbai 400 001. • Tel: 022- 22641885 Fax : 022 – 22641886 • Ashok Tiwari Ph 9867163466 ashok@servicebureau.in • Rahul Mukhyaji Ph 9322422278 rahul@servicebureau.in • Mr. Vikas Singh Ph. 9810303656 (vikas@servicebureau.in • Mr. Bharat Shah Ph. 9769005490 (Sea Operation ) • CHENNAI: 96/44, Alpha Tower Armenian Street, Chennai-600001. Ph. No.30298005 Fax: 30298004 • Contact Person: • Shivkumar :09841522274 siva@servicebureau.in • Cochin : Block 76 L.S Road Cochin • Nandkumar Ph 9094682164 nand@servicebureau.in • Kandla :1236 Kandla Special Economic Zone , Kandla • Chandra Ph 9013296247 chardra@servicebureau.in • Kolkatta :62, Cotton Street Tullapatti,Burrad Bazar Kolkatta • TejBhadur Singh : 033 22709876 teja@servicebureau.in

35. Conclusion It would be our pleasure to serve you Thank you