Welcome!

1. Welcome! Communications Division Meeting June 8, 2016

2. Meeting Logistics • If you are participating remotely via the Webinar: • Type any questions or comments in the discussion threat on the right side of your screen • For those participating in-person: • Please speak up if not near a microphone and repeat questions as necessary

3. Susan Buckles Dennis Douda Deb Balzer Justin McClanahan Jen O’Hara Audrey Seymour Kelly Reller

4. Communications Unbelievables Amy Davis

5. Mayo Clinic Radio Mayo Clinic Radio marketing video

6. A Good Editor’s Work is Never Done

10. Praise and Recognition

11. Kudos Makala Hi Makala, not sure if you’ve noticed, but I’ve been publishing content for Mayo Clinic Proceedings on nearly a daily basis. The training video was excellent in guiding me through the management of the Proceedings social media accounts and easily publishing content from a single platform. As a previous user of GatherContent and Spredfast, publishing content required approximately 7-8 steps. With Sprinklr, I’m able to schedule and/or publish content in one easy step, using custom photos and descriptions when desired. I’ve referred back to the video several times when I have questions as I further explore Sprinklr. Thanks for all you’ve done to make it seamless for Proceedings to publish social media posts and tweets! Lisa Muenkel

12. Kudos Genelle I just wanted to quick drop you a line while I'm thinking of it. I have had to lean on Genelle Gliem several times over the past few weeks during the transition to supplemental staff. Today she's been walking me through the timecard process, an effort that included a 40-minute telephone consult. In all of our interactions, she's been unfailingly cheerful and gracious. Not to mention, helpful - she sticks with the problem until it is resolved! I've tried to let Genelle know how much I appreciate her help and especially her attitude, but wanted to let her supervisor know, too. And according to the Quarterly, it looks like that's you. If not, could you point me in the right direction? I want to make sure to let the powers that be know just what I think of Saint Genelle! :-) Nicole Brekke Sisk

13. Kudos Matt D. A special thanks to Matt for his EXCELLENT work and willingness to go above and beyond. Emily JC Ties

14. Kudos Lee Once again, you held a crowd in the palm of your hand at the Corporate Communications Conference at Fordham. You are the gold standard when it comes to engaging an audience with inspirational yet practical content. Thank you so much for contributing so significantly to the success of the conference. There were many positive written comments on the evaluations about you and your presentation and your scores were all 10s, I seem to recall. One person even wrote in an '11' for you. You made a significant impression, needless to say. I truly appreciate your willingness to answer my call to present every time I ask. I know you will enjoy the upcoming trip to China immensely - I'm sure you'll collect some more good stories to share. We'll miss you at the social media Council meeting, but will welcome your colleagues. Jan Botz, Program DirectorThe Conference Board

15. Kudos Annie Your virtual presentation came through brilliantly last week. Thanks so much for your willingness to dial in and take us through your massive reorg, which will be very interesting to follow to see how it works out over time. In fact, during our little debrief at the end of the meeting, someone mentioned specifically that your presentation worked out very well and everyone appreciated hearing the story and the lessons learned. You have a knack for making it sound like you're in the room. Elizabeth did a great job representing your team and Mayo Clinic.Sheactively participated and we enjoyed having her with us. I'm very much looking forward to seeing you in November at J&J. It promises to be a very interesting venue (they should have their new museum open by then) and meeting. Jan Botz, Program DirectorThe Conference Board

16. Kudos Duska First Class Work!! I deeply appreciate all you did to make this a success for Mayo Clinic. Steve Swensen, M.D. Duska is deserving of massive amounts of kudos. This was such a tremendous amount of work for months. I was thrilled to overhear Dr. Swensen thanking and acknowledging her work. Without her efforts – diplomatic steering, weekly conference calls and having a steadfast vision of how this can benefit Mayo – this event would have been less dynamic and less reflective of Mayo excellence. Cheers for Duska! Kathleen Harrington

17. Kudos Colette Sincere thanks for all you did to support the PMI Biobank PA strategy – understatement, this was one w/ many moving parts, coordinated flawlessly on a shorter than expected timeline. Thanks for your commitment, thorough approach and collaborative spirit as you engaged others across the department and Mayo Clinic. Chris Gade

18. Kudos Colette Great job Team Mayo! I just wanted to personally say that I enjoyed reading the Mayo Clinic's article a few moments ago. We are glad that Mayo is aligning efforts with the rest of the community! Andrew HanusOffice of Science and Technology PolicyThe White House

19. Kudos Max Great news! Kevin Paige asked if Max could do a quick demo of the new PP website at the June 16th PP CORe Team Meeting. You can expect to receive an email from Carrie Rogness but I’m hoping you are available to demo the great work that you have done. We specifically want you to show the list of SMEs, PAs, etc. and that this is the source of truth.  Kevin’s quick recognition of your work, Max, is a feather in your cap. You should feel pretty proud of yourself. We are all very happy to have you on our team and to see you doing such awesome work.  Jan Jasperson

20. Congratulations Makala and John

21. Announcements Amy Davis

22. Mayo Clinic Awards for Excellence

23. Community Caring Award Recipients are recognized for giving their time, talent and commitment to their community, spending more than 10 hours in volunteer work. They have contributed to positive changes and have inspired others at Mayo to give back as well. Eligibility criteria • Consulting/Voting Staff/Allied Health Staff/Students/Volunteers eligible • Individuals or groups of employees who serve their community in a volunteer capacity giving their time, commitment, and effort. • Community involvement demonstrates action with more than 10 hours served • The activity provides a needed service within the community and produced a positive change • Serves as a role model for other Mayo staff community volunteerism • The activity must be on the employee’s own time

24. Excellence Through Teamwork The Excellence Through Teamwork Award provides Mayo Clinic the opportunity to recognize individuals for their exemplary teamwork skills. They are the dedicated people who exemplify the values and excellence for which Mayo Clinic is known. Their efforts go beyond that of normal job responsibilities and obtain outcomes that have a positive impact for the organization. Eligibility • Any group of three of more staff members that were brought together to function as a task force, improvement team or project team (not an existing department or work unit) • Multidisciplinary team having worked “above and beyond” their normal job responsibilities • Delivered specific, measurable goals on time, within budget, and positive impact to the organization • Displayed outstanding team cohesiveness – with all members contributing to the outcome • Ability for others to replicate process or outcomes

25. Individual Award for Service Excellence All consulting/voting staff, allied health staff, students and volunteers at Mayo Clinic are eligible for this award. Candidates must exhibit high standards of ethics and performance and have interpersonal skills that demonstrate respect and support for people and for Mayo’s goals and principles. They are high achievers, they know how to tackle difficult challenges and their good work inspires and motivates others. Eligibility • Three or more years of service at Mayo Clinic with multiple examples of providing outstanding service • Serves as a role model to others by consistently demonstrating their commitment to service excellence • Goes “above and beyond” expectations of patients and coworkers by providing timely, reliable and personal attention to their needs • Motivates and inspires others with their positive attitude, high achievement and excellent interpersonal skills • Demonstrates high standards of ethics, performance and core principles of mutual respect (integrity, trust, courtesy and dignity) • Seen as a team player ensuring everyone is successful making Mayo Clinic the number one choice for patients • Demonstrates superb problem solving skills and sound judgment positively impacting the patient experience • Demonstrates a commitment to quality and continuous improvement

26. Karis Award The Karis Award was established by the Saint Marys Hospital Sponsorship Board (currently Mayo Clinic Values Council) to formally recognize the many caring persons who live out the Mayo Clinic Values in an extraordinary way, as they serve patients, visitors and colleagues. The award is part of the Mayo Recognition Program.  The word “karis” comes from the Greek word for “caring.” Eligibility • All staff, students and auxiliary/volunteers at Mayo Clinic are eligible to participate in this recognition program • The Karis Award may be given to an individual who is recognized for exceptional overall performance reflecting Mayo/Franciscan Values over a period of time. • The values which nominees demonstrate through noteworthy performance are the values which guide Mayo Clinic’s mission to this day, an expression of the vision and intent of our founders, the original Mayo physicians and the Sisters of Saint Francis: Respect, Integrity, Compassion, Healing, Teamwork, Innovation, Excellence and Stewardship.

27. Mae Berry Award Dr. Leonard Berry holds the Zale Chair of Retailing and Marketing Leadership and is Distinguished Professor of Marketing at Texas A&M University. He is the author of many books and is recognized as one of the leading authorities on customer service. In 2001 and 2002 Dr. Berry spent his sabbatical at Mayo Clinic studying service delivery in health care. His research was published in the Harvard Business Review. In honor of his mother, Mrs. Mae Berry, Dr. Berry has endowed the Mae Berry Service Excellence Award to be given annually to two allied-health employees from each Mayo campus. Eligibility • Recipients are selected from past (12 month) recipients of the Individual Award for Service Excellence • A member of allied health staff, employed for 3+ years with multiple examples of providing outstanding service • Serves as a role model to coworkers and inspires others to replicate service behaviors • Acts selflessly to meet the needs of the patient and/or coworkers with no thought of reward • Compassionately approaches patients and/or coworkers as if they were the highest priority • Goes above and beyond on a daily basis to provide timely, reliable attention to the needs of patients, coworkers and clients • Work as a collaborative team member to make Mayo Clinic the first choice for both patients and staff

28. Rochester – Excellence in Leadership These colleagues are willing to take risks, to use their creativity to influence change and are strongly committed to the values of Mayo Clinic. They are leaders in both skill and behavior, and they serve as positive mentors and role models. Eligibility • Members of Mayo Clinic’s management staff • Serves as positive role model and mentor • Is innovative, creative, willing to take risks, practices forward thinking, is catalyst for growth, willing to break tradition and is an energizing influence for change • Demonstrates firm adherence to the values of Mayo • Displays trustworthiness and passion (charismatic) • Consistently demonstrates exceptional leadership skills and behavior, supports and exhibits commitment to Mayo’s core principles

29. Arizona – Rowlee Award for Administrative Excellence The Rowlee Award for Administrative Excellence is presented annually to a member of Mayo Clinic's Administrative staff who demonstrates Mayo's values and a commitment to excellence day in and day out. This leader performs at their best every day and inspires and engages others to do the same. This recipient role models the behaviors he/she wants from others, actively coaches and develops others, and contributes to delivering outstanding patient and business outcomes.  Any Arizona-based supervisor, coordinator, manager or administrator, regardless of their site or enterprise reporting relationship, is eligible to receive the Rowlee Award.  The Rowlee Award is made possible through the generosity of Charles and Rowena Simberg, longtime Mayo Clinic benefactors.

30. Nomination Forms To nominate someone, please visit the Mayo Clinic Awards for Excellence website and click on the appropriate award. Nomination Form information will be on the right navigation pane.

31. In the Spotlight – Matt Derechin Jason Fortin