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Case 1: Linda. 45y/o Female with Bipolar disorder Divorced Researcher at Tufts Medical Center Seen the same therapist for 20 years Weekly Appointments. Lack of family support Strong social media presence. Day in the Life-Saturday. 10 am-Wakes up late, takes medication
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Case 1: Linda • 45y/o Female with Bipolar disorder • Divorced • Researcher at Tufts Medical Center • Seen the same therapist for 20 years • Weekly Appointments. • Lack of family support • Strong social media presence
Day in the Life-Saturday • 10 am-Wakes up late, takes medication • 12 pm- Take the metro to TMC • 2 pm- Finishes checking on her mice • 3 pm- Has appointment with therapist • Discussion of mental health reform • Possibility of care centers over private care • 5 pm- Severe anxiety at home, begins searching internet and social networks for information
Case 1 (cont’d) • Primary Concern • Linda has recently heard about possible reform in the mental health care system • Possibility of losing longtime care provider • Severe anxiety about losing this relationship • Needs a trusting source of health care reform • Up to date • Accurate • Address her concerns in particular
Social Media/Website Experience • Looks through mental health twitter accounts • Sees tweet from MMS about health reform news • Uses link to get to the website • Finds information about mental health changes in Massachusetts • Satisfied with website, adds MMS on twitter
Case 2: Jeff • 55 y/o male • Late stage ALS • 17 y/o son • Wife is health care proxy, and doesn’t believe it’s legal or safe • Wife is a consultant
Day in the Life • 8:00 am- Wakes up, takes medications • 10:00 am- Wife accompanies him to doctor’s appointment • See news story in waiting room discussing recent legalization of medical marijuana • Wife asks physician about obtaining a prescription • Physician is not comfortable prescribing • Suggests referral to the pain clinic
Website Experience • 1:00 pm- Wife is upset, thinks this is denial of care • 2:00 pm- Searches the web for a way to report this or find out more • Finds the MMS website • Discovers it is at the physician’s discretion • 3:00 pm- Not satisfied, thinks the MMS is biased against the patient’s best interest • Revision of site to more clearly state the difference between physician discretion and patient’s rights
Case 3: Daniel • Old looking 19 y/o • Homosexual Male • Living in Boston alone • Recently started dating a new boyfriend • Waiter and trying to go back to finish his degree
Day in the Life • 11:00 am- Comes to work late looking distraught • 12:00 pm- Co-worker comments about a bruise and offers Daniel help, but Daniel is embarrassed • 1:00 pm- Co-worker contacts his sister, who is a social worker in Massachusetts. She refers him to the MMS website • Co-worker sends website to Daniel
Website Experience • Daniel visits website • Learns about domestic violence • Finds referrals to patient source • Daniel has a hard time finding the section relevant to him, but is happy with the anonymity • Solution: Make the “Patient Care” button more apparent and further up on the screen
Case 4: Sophia • 36yr M.D. Graduated with honors • Finished cardiology fellowship at MGH • Engaged to be married because she is pregnant and doesn’t want to shame the family so she needs to also find a local job to stay close to her husband to be • Lives with fiance • Has been looking at websites for jobs in the Boston area but she has not been successful • DON’T LET HER LEAVE BOSTON!!!
Day in the Life • 6:00 am- she can’t sleep so she wakes up for some coffee • 8:00 am – turns on the news and she hears the NPR report about the growing MMS organization • 11:00 am – She decides that after watching the news she is going to do on the MMS site because they might have job offerings
Website Experience • Sophia visits website • Learns that there are opportunities to apply for a job position • She wishes that there were more descriptions of the job offerings • Can’t find what she wants or what fits well for her