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Government Web Applications

Government Web Applications. What Is Project A?. An Internet Development company based in Ashland 11+ Years Experience in Custom Solutions 7+ Years as a Microsoft Solutions Provider 6+ Years Providing Government Solutions A Company That Values Long-Term Strategic Partnerships.

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Government Web Applications

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  1. Government Web Applications

  2. What Is Project A? • An Internet Development company based in Ashland • 11+ Years Experience in Custom Solutions • 7+ Years as a Microsoft Solutions Provider • 6+ Years Providing Government Solutions • A Company That Values Long-Term Strategic Partnerships

  3. What Is Government In A Box™? A dynamic, database-driven Web application designed specifically for City and County government agencies. It is a set of tools used to manage content on a Web site, and it is powerful enough to be the foundational technology supporting an E-Government initiative but intuitive enough to be managed by any departmental staff.

  4. What’s The Concept Behind It? • To provide a powerful, professional, dynamic Web application at an affordable cost. • To empower local government staff to manage the Website and… • To empower citizens to take advantage of what the Website has to offer. • To comply with standards (ADA, Browser, Operating Systems, Web/Database Servers).

  5. Who Are Some Of Our Clients? • Jackson County, Oregon • Jackson County Fairgrounds • Medford, Oregon • Medford Water Commission • Medford Urban Renewal Agency • Ashland, Oregon • Naperville, Illinois • Siskiyou County, California • Colorado Springs, Colorado • Castle Rock, Colorado • Nichols Hills, Oklahoma • Mercer Island, Washington

  6. Features and Benefits • Distributed Content Management • Empowers staff to easily post information that is both relevant and timely. Browser based – no client-side software needed. Use of HTML is should not be required but is allowed. • ADA compliance • All local government agencies should be thinking about this now. • Content Management and Approval • All content may be previewed and approved before publishing to site. • Scalable Design • Modular design plus MS SQL database allows for easier implementation of new components and virtually unlimited growth.

  7. More Features and Benefits • Cross browser/version/OS compliant • Citizens should not be inconvenienced by incompatible browsers or operating systems. • Email Notification/Event Reminders • Opens up a dialog between government agency and its citizens. • Consistent Look and Feel • Ensure a consistent look and feel across all pages. • Host application internally or use ASP model • Use non-proprietary server hardware/software, but the agency should have that choice

  8. Return On Investment (ROI) versus Value On Investment (VOI) “Not a quantitative measure. VOI is an inventory of features that deliver value to both citizens and agency staff”

  9. Benefits On A “Non ROI” Level? • Citizens may interact with government anytime • Less need to call or visit government offices (particularly useful for rural residents) • Email notification system “pushes” information out to citizens. (reinforces “pull” from email response forms) • Increased productivity and efficiency in delivering services (esp. E-commerce services) • Quality, timeliness and accuracy of information (new content posted regularly – info is unfiltered by the media – job announcements advertised worldwide)

  10. Benefits - continued • Transactional capabilities are particularly beneficial to both agency and citizens (increases in employee productivity, savings on postage and printing costs and transaction efficiencies) • A Website can be used effectively to communicate and reinforce the “Branding” of the agency; helps to focus the marketing effort. • Increase and improve the avenues of communication with citizens as well as improve customer services • Incorporate interactive communication with both elected officials and agency staff • Establish a common and logical approach to providing information to the public

  11. VOI Case Study – Colorado Springs; The first 9 months 979 parking tickets paid online External/Customer Benefits *Additional payment option. *Ability to make payments 24 hours a day, 7 days a week. *Response to demand – citizens had often inquired about paying online. *No fee for online credit card payment ($3.00 fee assessed when using IVR option). *No postage required for online payment vs. mail-in payment. Internal/Organizational Benefits *Reduced counter time for staff that handle walk-in payments. *Streamlined accounting/treasury function - $12,831 in payments received online since launch.

  12. VOI Case Study - continued 3,640 job applications submitted External/Customer Benefits *Convenient method for job seekers to submit an application. *Ability to submit job application 24 hours a day, 7 days a week. *Volume of applicants per position has increased due in part to ease of applying online. *High-tech feel of process makes City more attractive to applicants. *Previously, many job seekers had asked why the City would not accept a job application online or via email. Online process satisfies a large demand by prospective employees. Internal/Organizational Benefits *Staff time savings resulting from reduced counter time with walk-in applicants. *Cost savings realized from elimination of paper and postage expense associated with mailing out job applications. *Noticeable increase in out-of-state applications. *Larger applicant pools contribute to more qualified applicants and ultimately, the overall competitiveness of the City organization.

  13. VOI Case Study - continued 2416 Concrete permit applications submitted External/Customer Benefits *Additional payment option. *Ability to complete and submits applications 24 hours a day, 7 days a week. *Customers no longer have to wait in line during normal working hours (especially on nice days when they would rather be working). *Permit approval process requires less time (electronic routing/approval). Some contractors have received permit approval in minutes rather than 24 hours. *Applicant can find out the name and contact information of permit inspector online. *Ability of permit applicants to check status online (approved or denied). *Customers have expressed great satisfaction with this new online process. Internal/Organizational Benefits *Allows City staff to process permit applications in a more timely and convenient fashion. *Staff productivity has increased as a result of fewer walk-in applicants and reduced phone calls. *Noticeable increase in accuracy of permit applications submitted online. *Cost savings realized by reduced staff time on data entry and routing of applications. *Streamlined accounting/treasury function - $50,500 in payments received online since launch.

  14. VOI Case Study - continued 3,203 email subscriptions established External/Customer Benefits *Self-service function – citizens select the types of information they would like to receive. *Ability for citizens to customize their communication with City Hall. *Increased communication with citizens; system “pushes” information out to the community on a daily basis. *Convenient method of receiving City information. *Timeliness and freshness of information. Internal/Organizational Benefits *Ability to communicate information directly with citizens, unfiltered by the media (with no errors). *Increased timeliness of delivering new information. *Immediate email notification of job postings and RFP’s increases the overall competitiveness of the City organization. *Reduced printing and mailing costs for such publications as Council agendas and monthly sales tax reports (citizens are automatically notified via email when such documents are available online).

  15. For More Information… Please contact: Steven Belsky 800-859-7639 ext. 143 Steveb@ProjectA.com www.ProjectA.com /egov

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