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Knowledge Management Systems: Emerging Views and Practices from the Field

Knowledge Management Systems: Emerging Views and Practices from the Field. Maryam Alavi and Dorothy Leidner. Proceedings of the 32nd Hawaii International Conference on System Sciences - 1999. Research Objective. Analysis of current practices and outcomes of KMS and the nature of KMS

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Knowledge Management Systems: Emerging Views and Practices from the Field

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  1. Knowledge Management Systems:Emerging Views and Practices from the Field Maryam Alavi and Dorothy Leidner Proceedings of the 32nd Hawaii International Conference on System Sciences - 1999

  2. Research Objective • Analysis of current practices and outcomes of KMS and the nature of KMS • Finding the suggest in KMS • Type of accurate knowledge and garnering support for contributing to the KMS

  3. Introduction • Information technologies designed to assist managerial and professional workers • Management Information System (MIS) • Decision Support System (DSS) • Executive Information System (EIS) • Knowledge Management System (KMS)

  4. Introduction • Knowledge is a broad and abstract notion that has defined epistemological debates in western philosophy since the classical Greek era • Knowledge is a justified personal belief that increases an individual’s capacity to take effective action

  5. Methodology • Vanguard organizations from 12 countries • A non-random sample of 109 participants in an executive development program • Chief Information Officers (CIOs) • Information Systems (IS) Managers • General and Functional Area Executives • Questionnaire • The questionnaire contained 13 questions consisting of short answers and multiple choice. The respondents estimated about 30 minutes to complete. • Interview

  6. Result • Represented a range of countries, organizational positions, and industries • United States 32 respondents • Australia 4 respondents • Canada 2 respondents • England 1 respondents • Germany 1 respondents • Israel 2 respondents • Luxembourg 2 respondents • Netherlands 2 respondents • Saudi Arabia 1 respondents • South Africa 1 respondents • Spain 1 respondents • Switzerland 1 respondents

  7. Table: Perspectives on the meaning of knowledge management

  8. Table: Needed Knowledge Management Capabilities

  9. Table: Key concerns related to knowledge management

  10. Figure: Estimated average budgets of KMS in organizations with KMS

  11. Figure: Initiators of KMS with or developing KMS

  12. Table: Percent of KMS with various technologies/tools

  13. Table: Importance of Knowledge domain (maximum of 7)

  14. Table: Perceived benefits of existing knowledge management systems

  15. Discussion • KMS is not just for consulting and professional services firms • Knowledge management systems are multi-faceted • Try to develop metrics to assess benefits of KMS • Integrated and integrative technology architecture is a key driver for KMS • Knowledge in the context of KMS is perceived to constitute a new form of information not previously addressed in other systems such as MIS, DSS, and EIS.

  16. Conclusion • Problem • Respondents were not drawn from a random sample of organizations or industries • The number of respondents was relatively small, their views do represent a range of industries, organizational levels, and nationalities • The success of KMS may be more related to organizational culture than to organizational structure • User must be involved in the consistent maintenance and operation of KMS • The decision making process for determining what knowledge to include in KMS

  17. Evaluating Papers 1. What related work is being undertaken? - The design and chose the appropriate organization’s KMS system. 2. What is the motivation for the work? - Knowledge is the organizational asset that enables sustainable competitive advantage in hypercompetitive environmentsand KMS just beginning to appear in organization. 3. What techniques are in use? - Interview, questionnaire, reference gathering and conclusion.

  18. 4. What are the findings of the papers? - The concept and perspectives of knowledge management, needed knowledge management capabilities and benefits of KMS. 5. How does it help me? - Understand KMS system, KMS design and KMS development. Also help to understand and choses the correct amount and type of accurate knowledge to contribute my KMS 6. Why am I studying this aspect of the  problem? - This article clarify to the KMS analysis, outcome of KMS, and nature of KMS.

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