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INDIA │ 22-24 November 2010. virtual techdays. Microsoft IT: Windows 7 Deployment Made Easy. Aviraj Ajgekar │ Technology Evangelist │ Microsoft Corporation Blog: http://blogs.technet.com/aviraj │ aviraj@microsoft.com. Microsoft IT: Windows 7 Deployment Made Easy.

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  1. INDIA │ 22-24 November2010 virtual techdays Microsoft IT: Windows 7 Deployment Made Easy Aviraj Ajgekar│ Technology Evangelist │Microsoft Corporation Blog: http://blogs.technet.com/aviraj│aviraj@microsoft.com

  2. Microsoft IT: Windows 7 Deployment Made Easy 1) Windows® 7 Microsoft® Information Technology (IT) Deployment Overview: • Installation Scenarios and Image Benefits • Windows 7 Image Architecture • Image Design • Image Setup Process • Microsoft Environment Overview • Microsoft IT Windows 7 Deployment Metrics • Microsoft IT Approach 2) Why Microsoft IT Uses Windows 7: • Improving Security with Windows 7 • Hardware Requirements • Scenario-focused Communications • BitLocker™ Drive Encryption & DirectAccess • Help Desk and Supportability • Line-of-Business (LOB) Application Compatibility Agenda 3) Keys to a Successful Deployment • IT Showcase Videos on Windows 7 • Microsoft Desktop Optimization Pack (MDOP) • Modena: Operating System Deployment (OSD) at Microsoft 4) Resources 5) Q&A

  3. Installation Scenarios and Microsoft IT Image Benefits Benefits of the Microsoft IT image: • Clean installation • Includes data migration using the Windows User State Migration Tool (USMT) • Structured, simple process • Supported by IT, key drivers are tested! • Complete installation in 2 hours, with Microsoft Office productivity apps • Operating System (32-bit and 64-bit) with driver payload and applications

  4. Windows 7 Image Architecture Image Delivery Microsoft IT Image Windows Deployment Services ISO/USB OSD Factory Image Documentation Task Sequencer Applications and Settings Base Operating System Branding Drivers Payload unattend.xml oobe.xml QFEs / Patches Boot drivers USMT – Hard Link Migration Maintenance Scripts

  5. Image Design Driver Payload / Task Sequencer boot.wim Registry changes Boot critical drivers • Applications • Microsoft Office 2010 RTM (MUI) • Microsoft Office Communicator 2007 R2 • ISA Firewall Client • IT Connection Manager (VPN) • Smart card modules • Microsoft IT Welcome Center • Microsoft IT branding (logo, background, etc.) • Windows Mobile® Device Center 6.1 • Microsoft Silverlight™ 3.0 • Adobe Acrobat Reader 9.2 • Adobe Flash Player 10 • MSW, ITWeb, Bing search connectors • FastHelp, Bing desktop gadgets • Token Activation License USMT (optional) install.wim Boot critical drivers Driver payload unattent.xml oobe.xml System-specific drivers Energy Star 4.0–compliant power settings Language Packs (EN-US, DE-DE, FR-FR, JA-JP, ZH-CN)

  6. Image Setup Process

  7. Microsoft Environment Overview • Microsoft Offices in 105 countries • 89,000 employees globally • 70,000 vendors globally • 220 Windows deployment servers and product servers globally on a virtual server infrastructure • Users supported by 5 call centers globally Help desk–supported Languages

  8. Microsoft IT Windows 7 Deployment Metrics • Windows 7 Deployment Metrics • As of October 2009, Windows 7 RTM installed on 84,000 client computers • Microsoft BranchCache™ has been deployed at 28 regional sites • Cumulative installations from beta to RTM exceed 144,000

  9. Hardware Requirements Windows Vista Lessons Significant shift in hardware requirements from previous operating system requirements Poor driver coverage at RTM Older systems required BIOS updates to take advantage on new operating system and drivers Many different driver sources, causing user confusion Hardware Requirements • Minimum Hardware Requirement Windows Vista hardware Logo • RTM Minimum Hardware Requirements: • Processor: 1 GHz 32-bit or 64-bit processor • Memory: 1 GB of system memory (Microsoft 2–4 GB) • Hard disk:16 GB of available disk space • Video card: Support for Microsoft DirectX® 9 graphics with 128 MB of memory (to enable the Windows Aero® theme) and at minimum a Windows Vista–supported driver. Windows 7 • Currently, 70% of system drivers delivered to users via Windows Update through enterprise image automation • No system BIOS updates required for global deployment • Extensive testing by Microsoft IT and Windows of the Microsoft IT three-year installation base, resulting bugs and issues being addressed and resolved: • 46 portable computers by RTM, 22 desktop computers by RTM

  10. BitLocker Tool • Tool scripts Windows 7 calls: no custom code for BitLocker: • Turn on BitLocker • Take ownership of the TPM • Drive Shrink and security partition creation • Encryption of the drive • Focus on managing business rules and automating setup Windows Vista Lessons Windows 7 Business Rules • Difficult to implement broadly on existing hardware without full wipe and re-partition • Required user accessing BIOS to enable TPM 1.2 • Required high touch from the help desk • Improvement in Windows tools for BitLocker • Significant improvement to the Drive Shrink tool • Microsoft IT–documented business rules and automation to streamline deployment • Exclusion of Russia and China from BitLocker requirement • Tool enforces BitLocker compliance: future investigating NAP • Opt-out process for valid business reasons • PIN policy

  11. DirectAccess Results IT: Approach Remote Access • IPsec and IPv6 encryption client to network edge; ultimately end to End • Strong authentication smart cards  TPM • Currently piloting TPM storage of certificate with BitLocker and PIN enabled • Firewall traversal via IP-HTTPS • Network Access Protection (NAP) for client health validation, enforcement, and reporting • Microsoft IT’s remote access technologies overlap • Three transport methods (VPN, TS Gateway, DirectAccess) • Five publishing methods (remote access portal, TS Web portal, mobile, OWA, RPC/HTTP) • User confusion • High operational costs supporting numerous technologies • Low user satisfaction (NSAT) vs. security compliance Client benefits: • Remote connectivity - “it just works” • No VPN • More productive–“always on corpnet” vs. limitations of only mail RPC/HTTP • No long quarantine times for health checks • Firewall traversal–access from hotels, customer sites, home • 90%+ satisfaction rates, with the highest NSAT scores (148 NSAT) • Productivity gains reported in survey • 87% survey respondents reported instant productivity gains–every user has saved as much as 1 hour each day as a result of using DirectAccess (Small Survey Results) IT benefits: • Increased manageability, operational efficiencies, always on, proactive monitoring, and patch management • Enhanced security • NAP for health validation • Encryption • Evaluating potential cost savings for Internet-connected Offices (ICO) by not requiring dedicated leased lines.

  12. Help Desk and Supportability Pre-beta Beta RC RTM Windows Vista Lessons Windows 7 Top Customer Pain Points • Help desk focused around user issue resolution, not on feedback and product improvement • User calls went to general dogfood support queues • Minimal incident trending and call volume analysis to drive product feedback • Significant call drivers: • Assisted setup without issues • Setup, activation , drivers, networking etc. • Multi-monitor support • Long startup time and application sluggishness • Non-Microsoft application and device-compatibility issues • Dedicated help desk queues for dogfood • Daily triage for help desk incidents and detailed root cause analysis to understand top and emerging issues • Improved IVR to drive incident volume avoidance • Problem Recorder, Action Center, with troubleshooters used for help desk troubleshooting • Assisted support without setup issue not offered • Support for multiple heterogeneous graphics cards • Significant improvement in startup, networking, and memory performance leading to better user experience • Greater out-of-the-box compatibility

  13. Line of Business Application Compatibility Individual Applications Tested (Participation) Windows  49% vs. last wave Windows Vista Lessons Windows 7 Approach Results • Multiple major milestone test passes: Consolidated test passes with Windows Internet Explorer 8 stand-alone • Consolidated testing infrastructure: Provided application teams with server-based virtual “client” sessions for testing • Focused on vital few applications that exercised core infrastructure and programing methods • Tested 234 applications out of 1,500 total LOB applications • Expanded testing to cover more applications • Net results did significantly improve product quality http://download.microsoft.com/download/4/e/8/4e8c1b99-54f1-4be7-8e9b-78024015848d/LOBApplicationCompatibilityTesting_TWP.doc • Issues were with Internet Explorer related–not operating system issues • Internet Explorer 8 Compatibility View reduced issues • One application with significant compatibility concerns: Currently leveraging Windows XP Mode for users with that application (in the Future, leverage Microsoft Enterprise Desktop Virtualization [MED-V]) • Did over a year of real enterprise testing that resulted in a better product

  14. Keys to Successful Deployment

  15. Modena: OSD at MicrosoftModena: A Feature of MDT 2010 • Powerful pre-flight • Domain and OU selection • Checks credentials, machine ownership • Volume and backup selection • Language and locale • Selective application deployment

  16. Resources

  17. Customer Ready Content for Windows 7 • Additional content on Microsoft IT deployments and best practices can be found on http://www.microsoft.com/itshowcase • Microsoft IT Showcase Webcasts http://www.microsoft.com/howmicrosoftdoesitwebcasts • Microsoft TechNet http://www.microsoft.com/technet/itshowcase • Microsoft IT Showcase Windows 7 content http://technet.microsoft.com/en-us/library/bb687804.aspx • http://blogs.technet.com/aviraj

  18. Q & A

  19. http://www.microsoft.com/springboard Springboard Series The right resources, the right technical level, at the right time in your adoption lifecycle Under which of the following tabs of the Springboard series for Windows 7 would you find a link to ebook on Essential Guidance for Deploying Windows 7: Discover & Explore, Pilot & Deploy, Manage? Send in your answer to: vtd@timeus.net

  20. THANKS│22-24 November 2010 virtual techdays Email: i-aviraj@microsoft.com Blog: http://blogs.technet.com/aviraj

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