Telephone Instruction for University of Arkansas Campus

1. Telephone Instruction forUniversity of Arkansas Campus Main Menu Click on the text of the bullet you wish to view: Digital, multi-line faculty and staff (only) telephones Standard analog single line faculty and staff (only) telephones View all slides

2. Digital, multi-linefaculty and staff (only) telephones Menu Click on the text of the bullet you wish to view: • Transfer a call • Three-way call • Call pickup • Ring again • Call Forward • Call Waiting • View all digital, multi-line instructions Back to the main menu

3. Transfer a Call(digital, multi-line) Press the call transfer key, dial the number, announce caller then press the release key or hang up. Note: If during the transfer you reach a busy number, press the transfer key twice to return to the original caller. Back to digital, multi-line menu

4. Three-way Call(digital, multi-line) To add a third party to your call press the transfer key and dial the number. When the third party answers, press the transfer key. Back to the digital, multi-line menu

5. Call Pickup(digital, multi-line) In order to answer another phone that is ringing in your office from your phone, lift handset (hear dial tone), press Call Pickup key or dial access code *3, answer call. Note: Some phones may be intentionally excluded from call pickup capabilities. Back to the digital, multi-line menu

6. Ring Again(digital, multi-line) If you call any 5-digit campus number and if that phone is busy, “Ring Again” will notify you when that line becomes free and will even dial the call for you automatically. The automatic “Ring Again” function ONLY works for on-campus calling. It will not operate on calls placed to off-campus phone numbers. • To Activate: • Press Ring Again key (lamp lights steadily), hang up. If you do not have a “Ring Again” key on your phone, depress the switch hook quickly. (You will hear three quick beeps followed by a dial tone.) • Dial the callback code, star one (*1), and hang up. While waiting to be notified that the line is free, you may make or receive other calls. • To Respond • When the phone is free set will buzz, and the Ring Again lamp flashes, if you have one. Lift handset (hear dial tone), press Ring Again key. • If you do not have a Ring Again lamp, you will hear short bursts of ringing for six seconds. Lift the handset while the phone is ringing. The number you called is automatically dialed. Note: If you do not lift the handset during the six seconds of fast ringing, the “Ring Again” is canceled. • To Cancel Without lifting handset, press “Ring Again” key. If you do not have a “Ring Again” key,lift the handset before your telephone rings, and dial the code star two (*2) to cancel “Ring Again”. Back to the digital, multi-line menu

7. Call Forward(digital, multi-line) • To Activate Without lifting handset, press “Call Forward” key (lamp flashes), dial number where calls are to be forwarded, press “Call Forward” key again (lamp lights steadily). • To Cancel Press “Call Forward” key (lamp goes dark and function is turned off). Back to the digital, multi-line menu

8. Call Waiting(digital, multi-line) • Press “Hold” key to put the first call on hold. • Press “Call Waiting” key to answer call. • To reconnect with the first call, press the directory number where the call is being held. Back to the digital, multi-line menu

9. Standard analog single linefaculty and staff (only) telephones Menu Click on the text of the bullet you wish to view: • Transfer a call • Three-way call • Call pickup • Ring again • Call Forward • Call Waiting • Last number redial • View all standard analog single line instructions Back to the main menu

10. Transfer a Call(standard analog single line) • Flash hook switch, hear special dial tone • Dial directory number • Consult privately • Hang up • If called number does not answer or is busy, flash hook switch and you will be reconnected to the original caller. Back to standard analog single line menu

11. Three-way call(standard analog single line) • Flash hook switch • Hear special dial tone • Dial desired number • Announce conference • Flash hook switch to connect all callers for conference. • When conference is completed, hang up. (If called number does not answer or is busy, flash hook switch and you will be reconnected) Back to standard analog single line menu

12. Call Pickup(standard analog single line) In order to answer another phone that is ringing in your office from your phone, lift handset (hear dial tone), dial access code *3, answer call. Note: Some phones may be intentionally excluded from call pickup capabilities. Back to standard analog single line menu

13. Ring Again(standard analog single line) If you call any 5-digit campus number and that phone is busy, “Ring Again” will notify you when that line becomes free and will even dial the call for you automatically. The automatic “Ring Again” function ONLY works for on-campus calling. It will not operate on calls placed to off-campus phone numbers. To activate the “Ring Again” function from an analog, single line phone, flash the hook switch, hear special dial tone, dial *1, hear regular dial tone, hang up. When the called party hangs up, your phone will ring. Back to standard analog single line menu

14. Call Forward(standard analog single line) To activate “Call Forward”, lift handset, dial #1, hear regular dial tone, dial the number that calls are to be forwarded to, hang up. Back to standard analog single line menu

15. Call Waiting • During the original call, you will hear two beeps if another call is trying to reach you. • To answer the new call, flash hook switch once to place the first call on hold, and you will be connected to the new caller. • Flash hook switch once again to alternate between callers. Back to standard analog single line menu

16. Last Number Redial Lift handset, dial *89 to redial the last number attempted. Back to standard analog single line menu