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Implementing An Effective Emergency Response Program. 2007 Flagg Management. Agenda. Introductions Presentation Overview Emergency Response Planning at Chubb & Son Emergency Response Planning at New York Life Questions & Answers. Introductions. Bert Wolff
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Implementing An Effective Emergency Response Program 2007 Flagg Management
Agenda • Introductions • Presentation Overview • Emergency Response Planning at Chubb & Son • Emergency Response Planning at New York Life • Questions & Answers
Introductions Bert Wolff Business Continuity & Security Manager, VP Chubb & Son Lucinda Donaldson Assistant Vice President New York Life Insurance
Chubb & Son • Corporate Information • Emergency Response Planning Process • Incident Reporting • Employee preparedness
Chubb Worldwide Locations We have offices in 29 countries worldwide. With 10,800 employees around the globe, Chubb serves commercial and personal customers through 8,000 independent agents and brokers worldwide.
Chubb Group of Insurance Companiestotal asset growth ($ Billions) SOURCE: The Chubb Annual Report
Chubb Business Continuity Planning Single plan for entire Corporate Team Corporate Incident Management Team / Plan Corporate Business Continuity Plan Multiple plans for individual locations Local Emergency Response Plans Disaster Recovery Plans Business Continuity Plans Confidential & Proprietary – For Internal Use Only
Incident Timeline Emergency Response Plan Business Continuity Plans (by area) Technology Disaster Recovery Plan %OPERATION Restoration Disaster Declaration Recovery Transition/ ‘Return Home’ Onset of event TIME Confidential & Proprietary – For Internal Use Only
Emergency Response Planning Began with: • Executive Support • A review of plans in place • Create an Emergency Response Procedures and Guidelines
Emergency Response Planning Overall Process High level steps: • Assign Emergency Management Coordinator • Take ER E-Learning Program • Complete Plan • Test the Plan • Maintain the plan
Emergency Response Planning Process Plan Components: • Teams & Responsibilities: LIMT, Facilities, Human Resource, Technology, Emergency Wardens • Location Overview • Checklists • Emergency Contact Lists • Types of Emergencies & Procedures
Emergency Response Tools • Strohl’s Software • Plan Hierarchy • Table of Contents • Importing HR Database • Business Continuity Website Confidential & Proprietary – For Internal Use Only
Corporation ResponsibilityWhat We Will Do... • Test the plans • Keep this item on the agenda at office meetings • Update the ER plans every quarter • Work with the City/Town to understand their plans to support us in case of an incident • Work with the Building Management Team to understand their plans to support us in case of an incident
Incident Tracking Response: • Team contact • Incident Tracking Report • 877 Number • Internal Web site posting
Employee Personal PreparednessWhat You Can Do... • Update personal contact information in Lotus Notes Employee Profile • Let us know if you are a volunteer firefighter, EMT, National Guard / Reserves or have other emergency training • Familiarize yourself with the evacuation routes from the building and the meeting points • Familiarize yourself with the emergency plans for: • Your children’s schools • Your local municipality
Questions? Thank you! Lucinda Donaldson & Bert Wolff