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Implementing An Effective Emergency Response Program

Implementing An Effective Emergency Response Program. 2007 Flagg Management. Agenda. Introductions Presentation Overview Emergency Response Planning at Chubb & Son Emergency Response Planning at New York Life Questions & Answers. Introductions. Bert Wolff

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Implementing An Effective Emergency Response Program

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  1. Implementing An Effective Emergency Response Program 2007 Flagg Management

  2. Agenda • Introductions • Presentation Overview • Emergency Response Planning at Chubb & Son • Emergency Response Planning at New York Life • Questions & Answers

  3. Introductions Bert Wolff Business Continuity & Security Manager, VP Chubb & Son Lucinda Donaldson Assistant Vice President New York Life Insurance

  4. Chubb & Son • Corporate Information • Emergency Response Planning Process • Incident Reporting • Employee preparedness

  5. Chubb Worldwide Locations We have offices in 29 countries worldwide. With 10,800 employees around the globe, Chubb serves commercial and personal customers through 8,000 independent agents and brokers worldwide.

  6. Chubb Group of Insurance Companiestotal asset growth ($ Billions) SOURCE: The Chubb Annual Report

  7. Chubb Business Continuity Planning Single plan for entire Corporate Team Corporate Incident Management Team / Plan Corporate Business Continuity Plan Multiple plans for individual locations Local Emergency Response Plans Disaster Recovery Plans Business Continuity Plans Confidential & Proprietary – For Internal Use Only

  8. Incident Timeline Emergency Response Plan Business Continuity Plans (by area) Technology Disaster Recovery Plan %OPERATION Restoration Disaster Declaration Recovery Transition/ ‘Return Home’ Onset of event TIME Confidential & Proprietary – For Internal Use Only

  9. Emergency Response Planning Began with: • Executive Support • A review of plans in place • Create an Emergency Response Procedures and Guidelines

  10. Emergency Response Planning Overall Process High level steps: • Assign Emergency Management Coordinator • Take ER E-Learning Program • Complete Plan • Test the Plan • Maintain the plan

  11. Emergency Response Planning Process Plan Components: • Teams & Responsibilities: LIMT, Facilities, Human Resource, Technology, Emergency Wardens • Location Overview • Checklists • Emergency Contact Lists • Types of Emergencies & Procedures

  12. Emergency Response Tools • Strohl’s Software • Plan Hierarchy • Table of Contents • Importing HR Database • Business Continuity Website Confidential & Proprietary – For Internal Use Only

  13. Corporation ResponsibilityWhat We Will Do... • Test the plans • Keep this item on the agenda at office meetings • Update the ER plans every quarter • Work with the City/Town to understand their plans to support us in case of an incident • Work with the Building Management Team to understand their plans to support us in case of an incident

  14. Emergency Response Planning

  15. Incident Tracking Response: • Team contact • Incident Tracking Report • 877 Number • Internal Web site posting

  16. Employee Personal PreparednessWhat You Can Do... • Update personal contact information in Lotus Notes Employee Profile • Let us know if you are a volunteer firefighter, EMT, National Guard / Reserves or have other emergency training • Familiarize yourself with the evacuation routes from the building and the meeting points • Familiarize yourself with the emergency plans for: • Your children’s schools • Your local municipality

  17. Emergency Response Planning

  18. Emergency Response Planning

  19. Emergency Response Planning

  20. Emergency Response Planning

  21. Emergency Response Planning

  22. Emergency Response Planning

  23. Emergency Response Planning

  24. Questions? Thank you! Lucinda Donaldson & Bert Wolff

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