THINQ LMS/TMS Overview for LearnShare July 18, 2000

1. THINQ LMS/TMS Overviewfor LearnShareJuly 18, 2000 Andrew Rodriguez Jim Adelson, Adrian Booth, Anna Rotman

2. Today’s Discussion • Objectives • Share understanding of LMS/TMS needs for LearnShare members • Help LearnShare members with LMS selection • Outline THINQ plans for LMS function, integration • Topics • LMS/TMS Definition and background • Industry/market trends • THINQ directions in LMS • Future opportunities for LearnShare/THINQ

3. TMS / LMS Industry Overview • Training Administration Systems have been around for 10-15 years (TrainingServer started in 1989) • TMS/LMS as currently perceived only around for last 12-24 months • Industry fragmented, with many players and frequent new entrants • Despite buzz, entire industry is just starting to be recognized by corporate America • Software business model (License + Maintenance fees); advanced players moving to ASP & marketplace models • THINQ is complementary to TMS/LMS

4. TMS/LMS Appeal for Customers • Want more effective ways of increasing organizational skills • determining the learning needs • moving employee population ahead rapidly • Judging/measuring the business impact • Want a seamless experience • For end-user finding, buying, and consuming training • For organization dealing with learning providers

5. TMS/LMS components • Training Administration • Manages the client’s training logistics • Major areas of functionality • Buying/registration/enrollment/confirmation • Resource management -- Instructor and facilities scheduling • Financial management of pricing, contracts, cross-charges, etc. • Provider management for availability, transactions, payment • Learner Management • Allows a training plan to be created for the individual • Major areas of functionality • Corporate roles/profiles for learning • Skills gap analysis • Individual learning plans and learning history • Assessment of the learner and of the course • Measurement/linkage of business results

6. TMS/LMS components (cont’d) • Online Delivery Technology • Focuses on delivering online training in the best possible manner to maximize the learner experience, retention, etc. • Implementation of Online Delivery often referred to as eLearning • Major areas of functionality • Conversion, hosting, and delivery of on-line content • Modification of content/sequence to match learner needs • Recording of stop/start, what’s completed • Collaboration via e-mail, threaded discussions, virtual classrooms, and instant messaging/chat • Other components • Marketplace/Aggregation • Authoring tools • Web conversion

7. TMS/LMS SystemsLevels of Functionality Enterprise-wide implementation Customized customization – high services Integrated with other systems, including ERP Enterprise-class Enterprise or departmental implementation Learning Profiles by role Standard Customization Premium Learning strategy driven by individual Customization created by individual Standard, ‘Lite’

8. TMS/LMS SystemsLevels of Functionality

9. LMS/TMS Vendor Positioning TrainingServer Teamscape Pathlore Plateau THINQ EAS Saba KnowledgePlanet Click2Learn Arista Docent LearnFrame WBT Systems

10. TMS/LMS SystemsSupplier Offerings Saba, Plateau Docent, WBT, Arista, Learnframe Click2Learn, Knowledge Planet, TrainingServer, Teamscape Pathlore

11. LMS/TMSSystem Selection Factors • Emphasis – Training Admin, Learner Management, On-line Delivery • Total cost – license + implementation • Internal implementation resources, time • Integration with existing systems • Document tracking for regulatory or other legal purposes • Previous relationships with vendors

12. Proposed TMS/LMS – THINQIntegrated Offering Corp Clients LMS Enterprise Enterprise Medium Sophistication LMS Premium LMS “Lite” Basic Sophistication Back-End Services Front-End Services LMS Offerings From Customer THINQ Marketplace From Provider From 3rd Party From LMS vendor(s) THINQ E-Commerce

13. TMS/LMS SystemsMajor Integration Points with THINQ • Update a learning catalog in the TMS/LMS from the THINQ catalog • Take the learner from the learning plan directly to course offerings • Let learner buy and launch a course*** • Update learning plan with what learner purchased, completed, and scored***

14. TMS/LMS SystemsHow You Can Work With THINQ • Planned THINQ Offering • Marketplace with e-Commerce integration with providers • RFP Exchange for custom training requirements • Hosting/launching for on-line content from multiple sources • LMS “Lite” offering available • Integration between the components • For integration with other LMS offerings • THINQ partnerships with other major LMS players • Defined integration; implemented through APIs, if possible • Officially supported by THINQ and LMS player(s) • Work with customers and/or systems integrators for those major LMS players where we don’t have pre-built integration

15. Future Opportunities forLearnShare and THINQ • THINQ Contacts for Overall LearnShare activities (including members) • Andrew Rodriguez(978 671-7515; andrew.rodriguez@THINQ.com) • THINQ Contacts for further LMS discussion • Jim Adelson (978 671-7544; jim.adelson@THINQ.com) • Adrian Booth (978 671-7539; adrian.booth@THINQ.com)