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A Tale of Two Surveys

A Tale of Two Surveys. The Plumbing Installer Survey 2008. Survey Conducted November 2007 via post and email Detailed 6 page questionnaire 27,000 plumbers contacted 1449 responses (5.3% response rate) Input from industry Largest survey ever conducted of Australia’s plumbers

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A Tale of Two Surveys

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  1. A Tale of Two Surveys

  2. The Plumbing Installer Survey 2008 • Survey Conducted November 2007via post and email • Detailed 6 page questionnaire • 27,000 plumbers contacted • 1449 responses (5.3% response rate) • Input from industry • Largest survey ever conductedof Australia’s plumbers • 96 page management report,162 pages of cross-tabbeddemographic analysis

  3. The Sustainable New Home in 2008 • Email Survey in December 2007 • 7270 Respondents – Big PictureQuestions (Currently installedtechnology) • Subset of 1284 Respondents –Home buyers and builders(“Survey Group”) • Follows on from SustainableHome report (June 2007) • Extensive cross-tabbed analysis by demographic group

  4. About Connection Research • Founded 2004 – Sister company toConnection Magazines • Primary research (surveys) • Surveys of consumers – domestic technologies • Connected Home (digital entertainment, home automation, digital lifestyle, etc.) • Sustainable Home • Surveys of Industry • Electricians • Plumbers • Home Automation and Entertainment Installers

  5. Australia’s Plumbers –Who Are They?

  6. Size of Company

  7. Age of Respondents

  8. Job Function

  9. Association Membership

  10. Training and Professional Development

  11. Average Hours per Month on Professional Development

  12. Sources of Professional Development

  13. Annual Expenditure on Training

  14. Interest in Staff Training

  15. Confidence on Advising Consumers

  16. Views of the Availability of Skilled People in the Industry

  17. Doing Business

  18. Areas of Specialisation

  19. Importance of Business Factors Over the Next Two Years

  20. Concerns about the way the industry is headed

  21. l the OH&S. Amount of paperwork that councils impose upon us. Being over regulated. Bullshit regulations. Bureaucracy, Government legislation, Professional Points, CDP requirements. By-law changes all the time. Clarity and standard of new changes and inconsistent enforcement. Complexity of over regulation vs lack of authority administration. Compliance regulation. Compliance. Consistency and commonsense on all regulation. Controlling cost and paperwork. Cost of training apprentices, OH&S rules and regulations. CPD Points. Dickheads in all government depts., corruption in councils, magistrates with low IQs. Differing rules, regulation and standards. No one can agree on the best system from what I read. Drowning in paperwork. Extra paper work and PLB rubbish. Follow through of skilled plumbers, differences between states in various legislation instead of one central one. Government regulations, OH&S. Government authorities. Persecution and oppressive, punitive: by parasitic privileged plunderers of, "but not contributors to" the public purse, public service, bureaucrats. Overgoverning the industry. Government bureaucrats. Government interference with basic training. Government interference. Government interference. Government interference. Government is not looking after small business. Laws need to change regarding us getting paid. Government legislation. Government legislation. Government red tape and lack of understanding. Government regulation. Government regulation. Government regulation. Government regulation. Government regulations. Government regulations. Government regulations. inspectors. It would appear to just bubble along without any clear cut vision from state or federal governments to help guide or implement policy. Keeping regulations simple and to be able to prosecute unlicensed workers. Keeping up and government regulations. Lack of direction from PIC. Liability legislation stinks. No assistance for employment of apprentices. Lack of full plumbing inspection – the new nationalisation of training and regulation. Lack of government controls. Lack of inspection and follow-up on dodgy tradesman. too much overhead for small operators. Lack of inspections and regulation. Lack of inspectors and quality of work. Lack of regulation over control of quality of workmanship. Lack regulation. Large company and government regulations. Legislation - local and federal. Legislation and regulations. Legislation and ruling to be brought into line. Legislation over skill. Local authority control. Local government ignorance of standards and regulations. Lost time waiting for inspections and number of inspections. Nil inspection of work done - Government only into permits and money. No inspectors to all fields and unlicensed contractors. Government regulations to licensing. People (overboard). OH&S and IR - too much to handle and understand. OH&S compliance. OH&S issues, workplace issues concerning employing staff. OH&S madness. OH&S, legislation and regulation squeezing out small business. OH&S. OH&S. OH&S. OH&S. Our licensing and certificate arrangement. Over burden of too many OH&S regs / MDS, WMS and paperwork. Over governed. Over governing points based accrual for license. Over legislated. Too much emphasis on "green". potential for loss of uniformity and standards with overseas products-poor Aust government regulation towards these standards. Over legislation, over regulated. Over policed. Also the public are misled over most of the water saving devices, they are not as good as made out. Over regulated and controlled by CEO. Not enough inspectors in councils. Over regulated by bureaucratic office workers. Over regulated by local authorities. Over regulated by people that are out of touch and have no clue and only want to make money. Over regulated by those not in industry. Over regulated consultations. Over regulated state government. Over regulated with no room left for common sense. Over regulated, too much government red tape. Over regulated. Over regulated. Over regulated. Over regulated. Over regulated. Over regulated. Over regulated. Over regulated. Over regulated. Too many home plumbers. Over regulating. Over regulation / red tape. Over regulation and lack of authorities listening to plumbers. Over regulation and lack of ongoing training. Over regulation and no help for the trade from government. Over regulation and unnecessary training. Over regulation by all sundry textbook experts with little or no knowledge of what it takes to run a business – don't get me started! Over regulation by Big Brother. Over regulation by government at all level. Over regulation by government at all levels. Over regulation by government. Over regulation by government. Over regulation by government. Over regulation by government. Over regulation e.g. Workcover. Over regulation for qualified tradesmen. Over regulation in OH&S. Over regulation of industry. Over regulation of IR and WHS. Over regulation of the industry. I'm finding I can’t keep up with all the changes happening and bookkeeping involved and need to specialise in limited areas of plumbing so I am fully informed of my requirements to complete the jobs to the ever-changing standards. Therefore I can’t provide a complete plumbing service for my customers and need to sub out parts of the jobs. Over regulation on licensed people under regulation on non licensed. Over regulation with plumbers, lack of regulation with selling of materials to public. Over regulation! And constant law charges. Over regulation, red tape etc. Over regulation. Over regulation. Over regulation. Over regulation. Over regulation. Over regulation. Over regulation. Over regulation. Over regulation. Over regulation. Over regulation. Over regulation. Over regulation. Over regulation. OH&S bullshit. Over regulation. Too much paper work. Over regulation. Too much paperwork. Over regulation/ more fees and less training for license. Overly legalistic. Overpowering OH&S Issues. Overrun with legislation. Legislation constantly changing. Paperwork - Government rules and regulations. Paperwork due to government regulations. Paperwork out of control. Paperwork, different and changing rebates, shortage of skills. Paperwork. Paperwork. Paperwork. Paperwork. Paperwork. Paperwork. Paperwork. Red tape. PIC is happier to help the public sue plumbers, than help plumbers protect their trade. Plumbing Industry Commission!. Plumbing inspectors. Political rules and regulations. Red tape and Work Care acting like union reps, when they just try to make it hard to get a simple job done by imposing stupid rules and regulations. I bet they don't keep all their own rules when they do a job on their own house on the weekend, and I bet all their power leads aren't tagged at home. So does that mean their kids and families are not as important as our workers? Red tape regulation. Red tape, getting answers to issues and someone standing by their answer. Red tape, skills shortage, collecting $. Red tape. Red tape. Red tape. Red tape. Red tape. Regulating authorities. Regulation and compliance training in the gas fitting field. Regulation of industry. Regulation of licences. Regulation paperwork now required to run a business. Regulation. Regulation. Regulation. Regulation. Regulation. Regulation. Regulation. Regulations. Regulations. Regulations. Regulations. Regulatory. Rule changing. Rules and regulation. Small business will not be able to keep up with paperwork. State and federal intervention. State governments always changing the laws. Stupid no common sense rules and regulations – plumbing inspections on small jobs. Too many bureaucratic procedures to perform a task. Too many changes to regulations nothing has basically changed in 40 years. Too many chiefs and not enough Indians. Too many chiefs not enough Indians! Too many government agencies to deal with. Too many government rules. Too many laws and regulations adding considerably to costs and expenditure. Too many OH&S rules. Too many regulations and paperwork. Too many regulations. Too many rules by government. Too many rules. Too many useless regulation from councils and government. Too much bullshit regulation. Too much control by PIC for little or no return to plumbers. Too much council interference. Too much government regulation. Too much legislation and government involvement to the detriment to the industry. Too much legislation. Too much legislation. Too much paper trail. Too much paperwork and inspections. Too much paperwork and not enough hands on work. Too much paperwork and red tape. Too much paperwork. Too much paperwork. Too much paperwork. Too much red tape and not enough time to work. Too much red tape. Too much red tape. Too much red tape. Too much regulation – esp. proposed new licensing system for Tasmania. Too much regulation and self certification. Too much regulation by governing departments. Too much regulation by local and state government - should be more self regulation. Too much regulation on paperwork. Too much regulation on the points system and trade workshops. Too much regulation, too much paperwork. Too much regulation. Too much regulation. Too much regulation. Too much regulation. Too much regulation. Too much regulations, in the form of cost and management. Too over policed. Too political, too easy to buy goods from Bunnings for handyman etc. Too regulated. Too regulated by OH&S, too much paper work. Too regulated. Unfair regulation (regulating the wrong areas of the industry). Uniform by-laws. Unnecessary cost of book keeping and government insurances. Unnecessary overregulation. Work not being inspected. WorkCover going overboard. WorkCover shutting small man down. Workplace Health and Safety will break this country and business.

  22. Persecution and punitive oppression by parasitic privileged plunderers of the public purse

  23. Methods of Charging

  24. Call-out Rates

  25. Hourly Rate (Senior Plumber)

  26. Hourly Rate (Junior/Apprentice)

  27. Advertising and Promotion

  28. Annual Amount on Business Promotion

  29. Importance of Technologies

  30. Usage of Plumbing Merchants

  31. Frequency of Purchase of Products

  32. Amount Typically Spent per Purchase

  33. Main Brands of Tapware

  34. Main Brands of Spare Parts

  35. Main Brands of Toilet Suites

  36. The Sustainable New Home in 2008 • Email Survey in December 2007 • 7270 Respondents – Big PictureQuestions (Currently installedtechnology) • Subset of 1284 Respondents –Home buyers and builders(“Survey Group”) • Follows on from SustainableHome report (June 2007) • Extensive cross-tabbed analysis by demographic group

  37. Water and Energy Technology

  38. Importance ofEnergy and Water Features

  39. Importance of Rain Water Tank(s) for Toilet / Garden / Other Purposes

  40. Importance of Rain Water Tank(s) for Drinking Water

  41. Importance of Solar Hot Water

  42. Importance of Communication and Power Features

  43. Importance ofHome Automation Features

  44. Importance of Building Features

  45. Importance ofEnergy and Water Features

  46. Amount Willing to Spend

  47. Main Sources of InformationHome Building – Plumbing

  48. Main Sources of InformationEnergy Conservation

  49. Main Sources of InformationRenewable and Solar Energy

  50. Main Sources of InformationWater Conservation

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