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Welcome to the MHQP & HealthForce MN Quality Brownbag Room Monthly Noon Brownbag Fourth Thursday Every Month

Welcome to the MHQP & HealthForce MN Quality Brownbag Room Monthly Noon Brownbag Fourth Thursday Every Month. Feb 26, 2009 About the CPHQ Linda Setterlund CPHQ ICSI. CPHQ Exam Prep Course March 14 0800 - 1700 March 15 0900 – 1300 Minneapolis VA Medical Center

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Welcome to the MHQP & HealthForce MN Quality Brownbag Room Monthly Noon Brownbag Fourth Thursday Every Month

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  1. Welcome to the MHQP & HealthForce MN Quality Brownbag Room Monthly Noon Brownbag Fourth Thursday Every Month Feb 26, 2009 About the CPHQ Linda Setterlund CPHQ ICSI CPHQ Exam Prep Course March 14 0800 - 1700 March 15 0900 – 1300 Minneapolis VA Medical Center 10 CPHQ CEU’s Questions ? Contact: Skip Valusek PhD, CPHQ MHQP Education Chair skipvalusek@comcast.net Slides are posted at: http://www.healthforceminnesota.org/pages/Programs/courses.html

  2. Register your Attendance Hopefully you provided your name & organization when you signed in. • If so: Just say Hi in the Chat Pod and we’ll capture your name and organization in the log. • If not: identify yourself and organization in the Chat Pod to the left of your screen. If there are more than one attending on your sign-in, tell us how many by saying “Hi (tell us the number of attendees) “

  3. Poll: Who is Attending this Session ? • Rural / Out state ? • Metropolitan area ? • Organization that has (or serves) both ?

  4. Healthcare system Hospital Clinic or Clinic System Long term care Health plan Homecare / Hospice A Quality Support Organization Other ? (Identify other in Chat Pod) Poll: Who is attending: Organization Type ?

  5. Poll: How Many are Attending at your site ? • 1 • 2 • 3 • 4 • 5 • 6 • 7 • > 7

  6. Poll: What do you hope to gain by participating? • I am a CPHQ and want to obtain CEU’s for recertification. (Note: this is not guaranteed at this time. We are still working on this) • I am a healthcare quality professional and am interested in additional education. • I am a healthcare professional interested in developing quality skills as a core competency. • I am a healthcare professional interested in learning more about healthcare quality.

  7. About the CPHQ Exam • Questions are written by practitioners in the field of healthcare quality management, case/care/disease/utilization management, and risk management • Content of test is representative of important aspects of healthcare quality professional’s job • Content based on International Practice Analysis

  8. About the CPHQ Exam • CPHQ Exam • Computerized comprehensive, job-related objective test • 140 Multiple choice questions - 15 are not scored • Recall - 32% • Application - 53% • Analysis - 15%

  9. About the CPHQ Exam • Application questions require ability to interpret or apply information to a situation • Analysis questions test ability to evaluate, problem solve, or integrate a variety of information and/or judgment into a meaningful whole

  10. About the CPHQ Exam • Each question on the test must relate to one of the tasks on the CPHQ exam content outline • Each task was rated significant to practice by quality management professionals • Tasks are significant to practice in the major types & sizes of healthcare facilities and organizations, including managed care

  11. About the CPHQ Exam • Management & Leadership • 28 questions (22%) • Information Management • 30 questions (24%) • Performance Measurement & Improvement • 47 questions ( 38%) • Patient Safety • 20 questions (16%) • 40 Recall, 66 Application, 19 Analysis

  12. About the CPHQ Exam • You can apply online at www.Goamp.com • If eligibility is confirmed, you can proceed to schedule an examination appointment • Your eligibility to take the test is valid for 90 days • Appointments can be scheduled online 24/7 • You can take the test within a week • Times are 9am or 1:30pm • Cost: • $440 • $370 for NAHQ members

  13. Finding a Site Near You!

  14. Minnesota Exam locations Duluth, Minnesota H&R Block Office 131 East Central Entrance Duluth, MN 55811 Minneapolis, Minnesota H&R Block Office 277 Coon Rapids Blvd Suite 404 Coon Rapids, MN 55433

  15. A Sampling of Study Guides & Reference Material From NAHQ website From Amazon.com From MHQP Board discussion: The Healthcare Quality Handbook: A Professional Resource and Study Guide. 15th Annual Edition. Janet A Brown. (Pp 800; $125 for NAHQ members, $140 for non-members.

  16. CPHQ Practice Exam • CPHQ Self Assessment on CPHQ or NAHQ websites (www.cphq.org) or (www.nahq.org) • Practice exam used to assess if a candidate is prepared for the CPHQ examination • Diagnostic tool assess strengths & weaknesses • 65-questions; parallel in content & difficulty to actual CPHQ exam • Questions presented in same computer format • $65.00 NAHQ members $95.00 Non Member • Available online for up to 90 days from date order is placed

  17. Poll: How many of you took the Practice Exam ?

  18. DAY OF EXAM • Remember two forms of ID (one a legal government issued photo ID; one verifying name and signature) • Prior to beginning the exam, you’ll capture your photograph using the computer terminal (will also print on your score report) • You can take a break, but can’t make up time • The CPHQ prep course will provide tips

  19. AFTER THE EXAM • Testing agency forwards list of passing candidates to HQCB monthly (first week of month for previous month) • HQCB sends a “congratulations letter,” CPHQ pin, and multiple informational items about 2 weeks after the close of the month • Person who passes on first of month = 6 weeks for packet • Person who passes at end of month = 2 weeks

  20. AFTER THE EXAM • Official certificate for framing will arrive separately about 4 weeks after you receive the HQCB packet! • Recertification: • Every two years • Requires 30 CPHQ CEU’s and $175 • CEU’s maintained by you in table on NAHQ/CPHQ website • Guidelines on NAHQ website @ CPHQ

  21. Example Exam Question The separate services of Pharmacy and Nursing are having difficulty developing an action plan for medication errors. Pharmacy Services states that Nursing Services causes the majority of the problems related to errors, while Nursing Services states the opposite. The quality professional’s role in resolving this problem is to? A. Provide them with directives on how to solve the problem B. Facilitate discussion between the groups to enable them to assume ownership of their portions of the problem C. Assign the task to an uninvolved manager D. Refer the problem to the facility-wide quality council

  22. Example Exam Question A quality manager needs to assign a staff member to assist a medical director in the development of a quality program for a newly established service. Which of the following staff members is most appropriate for this project? • A newly hired staff member who has demonstrated competence • and time to complete the task • B. A knowledgeable staff member who works best on defined tasks • C. A motivated staff member who is actively seeking promotion • D. A competent staff member who has good interpersonal skills

  23. Example Question A social service department regularly monitors • the number of inappropriate referrals, • the timeliness of discharge planning, and • the number of days of discharge delays. What additional monitor should be added to evaluate the appropriateness of social service interventions? A. Inadequacy of documentation in progress notes B. Attainment of social service goals C. Timeliness of referrals to social services D. Number of social service referrals from nursing

  24. Example question A patient was in the operating room when a piece of a surgical instrument broke off and was left in the patient’s body. The patient was readmitted for removal of the foreign object. Which of the following would most likely apply in this situation? A. Res ipsa loquitur B. Contributory negligence C. Contractual liability D. Tort liability

  25. Example Question Which of the following is most likely to be a benefit of concurrent ambulatory surgical case review? • A. Decreased medical record review at discharge • An increase in the number of cases failing screening • criteria • C. An increase in reviewer competence • D. Decreased employee turnover

  26. Example Question In order to perform a task for which one is held accountable, there must be an equal balance between responsibility and A. Authority B. Education C. Delegation D. Specialization

  27. Example Question The primary purpose of an emergency preparedness program is to: • A. Conduct evaluations of emergency training • B. Provide evaluations of semiannual evacuation drills • Prevent internal disasters that disrupt the facility’s • ability to provide care and treatment • Manage the consequences of disasters that • disrupt the facility’s ability to provide care

  28. Welcome to the MHQP & HealthForce MN Quality Brownbag Room Monthly Noon Brownbag Fourth Thursday Every Month Mar 26 2009 No brownbag due to Mar 14-15 course CPHQ Exam Prep Course March 14 0800 - 1700 March 15 0900 – 1300 Minneapolis VA Medical Center 10 CPHQ CEU’s Questions ? Contact: Skip Valusek PhD, CPHQ MHQP Education Chair skipvalusek@comcast.net Slides are posted at: http://www.healthforceminnesota.org/pages/Programs/courses.html

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