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HRG Universal Super Platform PNMsoft SEQUENCE & Microsoft BizTalk

HRG Universal Super Platform PNMsoft SEQUENCE & Microsoft BizTalk. Ron Vardinon Regional Manager – Israel. http://www.microsoft.com/soa/launch/customerstories/?video=9. PNMsoft. 12 years of BPM experience Offices and partners worldwide Installations in 25 countries Thousands of users

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HRG Universal Super Platform PNMsoft SEQUENCE & Microsoft BizTalk

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  1. HRGUniversal Super PlatformPNMsoft SEQUENCE & Microsoft BizTalk Ron Vardinon Regional Manager – Israel http://www.microsoft.com/soa/launch/customerstories/?video=9

  2. PNMsoft • 12 years of BPM experience • Offices and partners worldwide • Installations in 25 countries • Thousands of users • Projects at all levels of complexity • Industry leading successful deployment rate • Represented in Israel by Matrix

  3. HRG (Hogg Robinson Group) • International corporate travel group • Worldwide network extends to over 100 countries • Hundreds of customers

  4. The Challenge • Legacy platform from the seventies controlled by the GDSs • Slow decision making process • Extensive paper based processes • New system must handle • millions of transactions for travel bookings • Hundreds of customers with different processes • Integration to multiple systems

  5. USP Building blocks User Interface Booking Engine Legacy System USP SERVICES USP Services BizTalk Services Execution Service SEQUENCE Services OBS Service Messaging Service GDS 1,2…. Hotels Authorization Service Authentication Service Air SQL Server 2005 Repository SSIS

  6. Sequence BizTalk Human workflow centric Forms Tasks and escalations Organization structure Business rules Dashboards EAI Technical adapters Transformation Systems connectivity Rollback Compensation BAM Sequence adapter to BizTalk

  7. Authorization Process 1 Book travel 2 Quality control 3 & 4 Travel approval email sent to approver(s) Traveler TripPASS Approval Process 6 & 7 Itinerary updated and final Itinerary sent to traveler 5 Travel approver approves or declines the travel

  8. TripPASS approval process Traveler calls an agent or uses the online system to book their travel. BizTalk Booking information is retrieved from the Supplier. BizTalk executes a separate orchestration for the booking. 1

  9. TripPASS approval process The travel request is checked by HRG’s quality control system to ensure reservation accuracy based on the company’s travel policy. Test is been done using the Quality control web service API. 2

  10. TripPASS approval process • An email is created by TripPASS and sent to1 or multiple travel approvers. • Email is completely customizable • Contains all air, car, hotel, and rail information • Email is compatible with major email clients and internet capable mobile devices 3

  11. Status, Audit trail

  12. TripPASS approval process Compatible with most internet enabled mobile devices. Palm Blackberry Microsoft Phone

  13. TripPASS approval process The Travel Approver receives the email created by HRG’s TripPass in their email program. 4

  14. TripPASS approval process The approver can either “Approve” or “Decline” the booking by clicking one of the buttons provided. BizTalk Upon rejection a cancellation process is initiated. 5

  15. BizTalk ScenarioFlight Availability Search • Receive request details from traveller/agent • Apply company policy rules to identify relevant providers • Send provider-specific requests (provider-specific orchestrations) • Merge results into a single response • Apply company policy rules to filter “unwanted” details • Return response to traveller/agent

  16. HRG – ROI • Greatly enhanced customer service • Decreased time to market when deploying new services • Provides competitive advantage • Customers enjoy enhanced features and improved visibility and control of spend • Use of BizTalk for low TCO

  17. תודה רבה Ron Vardinon PNMsoft Regional Manager – Israel http://www.microsoft.com/soa/launch/customerstories/?video=9

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