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NSSC March 2007

On The Road to Safety Management Starting the Journey to CSA Z1000-06. Roddy Macdonald, VP-HR Enid Stout, Manager OHS&B. NSSC March 2007. On The Road to Safety Management an NSLC case study. Today’s roadmap …. Looking Back Starting a New Journey The Destination Getting Ready

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NSSC March 2007

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  1. On The Road to Safety Management Starting the Journey to CSA Z1000-06 Roddy Macdonald, VP-HR Enid Stout, Manager OHS&B NSSC March 2007

  2. On The Road to Safety Management an NSLC case study Today’s roadmap … • Looking Back • Starting a New Journey • The Destination • Getting Ready • The Journey So Far • “You Are Here” – Challenges & Successes to Date • Looking Ahead – The Journey Continues • Conclusion – Benefits & Key Learnings • Questions & Answers

  3. On The Road to Safety ManagementStarting a New Journey Recent evolution … • Crown Corp 2001 • A “commercial” mandate • Social responsibility mandate • Significant change • New leadership • Increased investment • NSLC marketing & “Brand”

  4. On The Road to Safety ManagementStarting a New Journey Today the NSLC is … • 1,500 employees • $500,000,000 in sales • 3,000 products (sku’s) • 500+ vendors in 40 countries • Retail: 108 stores across NS 15 million transactions per year • Wholesale: 36 agency stores 2,200 licensees 4 private wine stores • 4th largest liquor retailer in Canada

  5. On The Road to Safety ManagementStarting a New Journey NSLC’s PURPOSE Bring a world of beverage enjoyment to Nova Scotia. VISION To be recognized as a superb retailer, known for our business performance, customer focus and vibrant shopping experience, eliciting the pride and enthusiasm of Nova Scotians.

  6. On The Road to Safety ManagementStarting a New Journey NSLC’s CULTURE • Encourages innovation and creativity. • Engages employees in achieving success • Is driven by customer needs • Demonstrates respect and dignity in all we do • Is a fun place to work • Advocates intelligent consumption

  7. On The Road to Safety ManagementStarting a New Journey This is the starting point for our Journey to Safety Management Purpose Vision Culture

  8. On The Road to Safety ManagementStarting a New Journey Why start on this journey? • To maintain a safe & healthy workplace • Existing OH&S Program well established but needed updating • Legislative changes • Want OH&S to be more integrated • Greater cultural emphasis on safety

  9. On The Road to Safety ManagementStarting a New Journey The Opportunity … • New leadership – “easy sell” • Leverage significant culture change already underway • Financial resources available • Draw on available expertise • Create momentum • Create a system that perpetuates safety

  10. On The Road to Safety ManagementThe Destination Canadian Standards Association Z1000-06 Standard

  11. On The Road to Safety ManagementThe Destination Why adopt CSA Z1000-06? • Embeds safety into business strategy • Uses the familiar management model • Plan, Do, Check, Act • Ensures continuous improvement • Recognized OHS best practice • A Canadian standard • Tri-partite development

  12. On The Road to Safety ManagementThe Destination What is CSA Z1000-06? • Framework for facilitating improvements in an organization’s OHS performance • Establishes basic requirements for an effective OHS management system, including system documentation and provides guidance materials and audit questions • Designed for use by all types of organizations • Now regarded as a Canadian OHS best practice

  13. On The Road to Safety ManagementThe Destination What is CSA Z1000-06? • Performance based – using outcomes with concrete goals • Identifies and defines roles, responsibilities and accountabilities • Balanced approach between hazard and risk based prevention and controls • Management commitment and worker participation

  14. On The Road to Safety ManagementGetting Ready Preparing the Way • OHS Program review Spring 2005 • Proposal approved Fall 2005 • Consultant hired Feb 2006 • Project Plan approved March 2006 • Objectives in Business Plan April 2006

  15. On The Road to Safety ManagementGetting Ready Development Team • Manager of OHS&B • OHS Coordinator (Paula LeBlanc) • External Consultant (David Gibson) Consultation Framework • Executive Steering Committee • JOHSCs – Provincial & DC • Working Group

  16. On The Road to Safety ManagementGetting Ready Steering Committee Provided the high level input and oversight necessary to make the project successful through periodic progress meetings. Met every 4-6 weeks. • VP, HR • VP, Operations • Director, Supply Chain

  17. On The Road to Safety ManagementGetting Ready Working Group Provided the detailed input and working level perspective. Met every 2 weeks. • 2 Store Managers (NSGEU, Local 1670) • Regional Manager (Mgmt) • Distribution Centre Manager (Mgmt) • Store Clerk (NSGEU, Local 470) • Maintenance Worker (NSGEU, Local 470) • Finance Clerk (Non-Union)

  18. On The Road to Safety ManagementGetting Ready Consultative Framework Executive Committee  Steering Committee  Development Team  JOHS Committees Working Group

  19. On The Road to Safety ManagementThe Journey Begins Getting Started (March 2006) • Hazard Identification, Risk Assessment & Control Workshops • Retail • Distribution Centre • Facilities and Development • Head Office • Development of Safe Work Practices and Safe Job Procedures • Development of the OHSMS System Elements

  20. On The Road to Safety ManagementThe Journey Begins The OHSMS Manual

  21. On The Road to Safety ManagementThe Journey Begins

  22. On The Road to Safety ManagementThe Journey Begins The OHSMS Manual • Commitment, leadership, and participation • Revised OHS Policy • Roles & Responsibilities • CSA Standard and the Management Cycle PLAN– DO – CHECK - ACT • Legal and other requirements • Hazard identification; risk assessment & control • OHS objectives and targets

  23. On The Road to Safety ManagementThe Journey Begins PLAN –DO– CHECK - ACT • Preventive and protective measures • Emergency prevention, preparedness, and response • Competence and training • Communication and awareness • Procurement, contracting & management of change • Documentation

  24. On The Road to Safety ManagementThe Journey Begins PLAN – DO – CHECK - ACT 11. Monitoring and measurement 12. Incident investigation and analysis 13. Internal audits 14. Preventive and corrective action PLAN– DO – CHECK - ACT 15. Management review and continual improvement

  25. On The Road to Safety ManagementThe Journey Begins Communicating the New System • Face to face training sessions • Manuals for every work site • Resources available on the Internal Website • “Daily Bulletin” to all business units

  26. On The Road to Safety ManagementThe Journey Begins Full Day Training Sessions • 300 employees • All Managers and Assistant Managers • JOHSC Members and Store OHS Representatives • Delivered province-wide • Detailed trained on new manual, forms and processes

  27. On The Road to Safety ManagementThe Journey Begins Orientation for employees • Delivered to all other employees • Covered core OHSMS information • How to report a hazard or an OHS concern • Work refusals • Hazards, safe work practices, PPE • WHMIS information • Emergency preparedness, first aid, fire safety plans

  28. On The Road to Safety Management“You Are Here” Success to date … • Commitment from the Board and Executive • OHS goals in business plan • Roles and responsibilities defined • Accountability processes in place with reporting up to the Board and Executive • Renewed focus and attention on OHS issues • Prompt attention to standards and correction of deficiencies

  29. On The Road to Safety Management“You Are Here” Success to date … • Hazards identified & assessed; controls and safe work practices in place & communicated • New or improved processes & forms • Workplace is cleaner, safer and healthier • Enthusiasm & excitement • Greater employee engagement • Being asked to share our experiences with you!

  30. On The Road to Safety Management“You Are Here” Challenges to date … • Timing – OH&S competing for time and attention • Development time of only 6 months • Cultural & operational changes - living the new system while ensuring legislative compliance • Engaging employees – at 100+ sites • Gathering data – legacy systems inadequate; added training needed for managers

  31. On The Road to Safety ManagementLooking Ahead Next Steps … • “Walking the talk” • Testing and improving tools • Gathering statistics & developing reports • “Operationalize” use of safety statistics • Set Business Unit OHS goals FY 2007-08 • Develop internal audit FY 2007-08 • Implement internal audit FY 2008-09 Plan – Do – Check - Act

  32. On The Road to Safety ManagementConclusion Initial Benefits… • Increased employee engagement in OHS

  33. On The Road to Safety ManagementConclusion Initial Benefits… I think the new OHS Management System works well because it spells out in black and white what everybody's responsibilities are and what action is to be taken when things aren't as they should be. Brian Ellis Manager, Eastern Passage

  34. On The Road to Safety ManagementConclusion Initial Benefits… The warehouse is definitely a lot cleaner now than it ever was, the programs that are now available as well as the updated machinery and pre op exams are all good examples of some improvements I have seen. Steve Leblanc Night Shift Lead Hand Distribution Centre

  35. On The Road to Safety ManagementConclusion Initial Benefits… The communication is much better with our new OH&S management system. Harold Murrell Manager, West New Glasgow

  36. On The Road to Safety ManagementConclusion Initial Benefits… I feel the move to the new system was a bonus for all employees … the new system has set goals and objectives with direction and commitment that are achievable. Brian Greene Manager, Ingonish

  37. On The Road to Safety ManagementConclusion Initial Benefits… With consistent practices and reinforcement of these practices, staff soon employ these practices in their everyday work habits.  I have seen tremendous change in staff that I have encountered and am amazed at the dedication of the staff towards this endeavour. Sheryl Howlett Manager, Elmsdale

  38. On The Road to Safety ManagementConclusion Initial Benefits… When you have a Health & Safety program in place like we do, the employees can be assured that when they come to work that they will be able to return to their families at the end of the day. Alonzo Blades Inventory Control Lead Hand

  39. On The Road to Safety ManagementConclusion Initial Benefits… • Increased employee engagement in OHS • Higher profile for safety accountability • Clearer standards and expectations • Safer workplaces • Assured due diligence – it’s planned for!

  40. On The Road to Safety ManagementConclusion Key Learnings… • OH&S Leadership is essential • Senior management commitment is essential • Engage employees from the start • Train for role clarity • Show willingness to be flexible and adapt • Set clear expectations • Plan in advance for later data collection • Crawl – walk – run  incremental gains • It’s OK to stumble along the way • Keep your destination in mind!

  41. On The Road to Safety Management an NSLC case study Thank You! Questions? Roddy Macdonald Enid Stout VP – Human Resources Manager, OHS&B 902-450-5822 902-450-5832 roddy.macdonald@thenslc.comenid.stout@thenslc.com

  42. NSSC March 2007

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